ComplaintsforCCI Contract Callers Inc.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lodged a complaint regarding the­ incompleteness and inaccuracy of an entry on my credit report. Unfortunately, the­ investigation conducted by the conce­rned party was not thorough enough, and I have now re­alized that the information is still incorrectly re­ported on my credit file. This situation has cause­d significant distress and has had a profound impact on my emotional well-be­ing. Moreover, it is negative­ly affecting various aspects of my life. I demand that the inaccurate information be deleted from my credit report.

  Business response

  01/22/2024

  We are a third-party collection agency attempting to collect a debt n behalf of *** ****** *** ***** contends that the debt is valid. We have obtained verification of the debt from the creditor and mailed it to the consumer. During our investigation we checked public records, and the consumer is shown living at the service address. The consumer in his complaint documents requested information that we are not required to provide, which we will not provide. *** ***** welcomes the consumer to contact them to discuss the debt in more detail. We have updated the records with the credit reporting agencies.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ****** ******* ******** **** I do not have a I do not have a contract with Contract Callers Inc, they did not provide me with original contract as I requested.

  Business response

  01/22/2024

  We are a third-party collection agency attempting to collect a debt on behalf of ****** ******* ******** *** ***. Our contract is with the creditor, we do not enter into contracts with consumers. The creditor contends that this is a valid debt. We have obtained verification of the debt and sent it to the consumer.

• Initial Complaint

  12/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I wish to assert that I bear no liability for the debt associated with ******* ****** GAS AND ELECTRI, as no contractual agreement exists between us. It is crucial to underline that I have not willingly entered into any financial obligations with them. Additionally, in my sincere efforts to address this issue transparently, I formally requested CONTRACT CALLERS INC to provide the original contract pertaining to this specific debt. Unfortunately, despite my request, they have not fulfilled my inquiry by supplying the requested documentation. This lack of transparency and cooperation on the part of CONTRACT CALLERS INC has heightened the complexity of the situation, necessitating further assistance and clarification to effectively resolve this matter.

  Business response

  12/28/2023

  We are a third-party collection agency attempting to collect a debt on behalf of ******* ******. We have not had any contact with this consumer, which is concerning as she alleged that an original contract had been requested.  We have reached out to the creditor, ******* ****** for debt verification and it will be sent to the consumer.

• Initial Complaint

  11/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been reached out by this agency (CCI) to collect the claims on behalf of ****. "We are trying to collect a debt owed that you owe to ****** ******* ******** *** ***. We will use any information you give us to help collect the debt" The amount is 286 dollars. When I closed my account in June I cleared all my dues and there was no balance left to clear and not suddenly I get this claim from this third party to collect money. I have cleared all the dues to **** and I didn't owe anything to them and This seems to be fraudulent debt and I am not aware how I owe them this amount. Please help.

  Business response

  12/01/2023

  We acknowledge receipt of this complaint.  We are investigating the matter with the creditor and will send the consumer  a notification about our findings.

  Customer response

  12/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  10/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with contract callers inc I do not have a contract with contract callers inc They did not provide me with the original contract as i requested.

  Customer response

  10/11/2023

  Hello , i sent you the pictures of the letter i sent them on ********** **** , i also sent them another letter back in **** **** but i didnt take a picture of that one. the only reason why i didnt send anything electronically is because they dont have an email address. Please help me resolve this matter it is seriously affecting me 

   

  THANK YOU FOR YOUR TIME AND HELP. 

  ATT, ***** ********* 

  Business response

  10/19/2023

  We are a third-party collection agency attempting to collect a debt on behalf of ******** *********. Our contract is with the creditor, ******** *********. We have never heard from this consumer aside from receiving a dispute from the consumer through a credit reporting agency. The first dispute indicated that the debt was unknown; we obtained verification of the debt and mailed it to the consumer. The second dispute the consumer alleged the debt was not hers. We then mailed the consumer information on how to follow through with a fraud claim (the creditor requested she call them). Copies of all our written communications are attached. 

  Customer response

  10/24/2023

  
  Complaint: ********
  
  I am rejecting this response because: This is totally incorrect. 

  First of all I have never lived in the mentioned address. *** ******* ** the only place I have lived in ******** ** ** ********** **. prior to that I was a ******* resident my previous address was ***** ** ** *** ***** ** *****. I have never left any utilities payment unpaid in my life. 

  Second, I did reach out to contract callers inc because i didn't recognized the creditor or amount or anything related with this charge. 

  Also i should mention i just got off the phone with the 3 credit reporting agencies to investigate this collection company as well as the original creditor.  

  Sincerely,
  
  ***** *********

  Business response

  10/24/2023

  As previously mentioned, we have not had any direct contact with this consumer either through the mails or telephone.  We were alerted by the credit reporting agencies electronically on ******** that the consumer disputed the debt, there were two differing reasons for the dispute  1. Unkown collections and 2. not his/not hers. We requested verification of the debt from the creditor and mailed it to the address that was included with the dispute notification.  We also sent the consumer a written communication on how to proceed with fraud charges if the debt was opened fraudulently. In our last response, we provided copies of the documents sent to the consumer. We are not in possession of an "original contract" with the consumer our contract is with ******** *********.  We have notified ******** ********* of the consumer's situation and they are awaiting her  to contact them.

   

   

  Customer response

  10/24/2023

  HI, I dont understand why my complaint was closed i have responded to every single communication required. Again Iam not liable for this debt I dont have a contract with the collection agency or with the original creditor. I have never lived in the addres *** ******* **. I have already communicated to the reporting agencies that i need an investigation regarding this debt. Is it 100 % Incorrect!!!!!! 

   

  Thank you for your time 

  ***** * 

• Initial Complaint

  08/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ******** ********* ***. I do not have a contract with CONTRACT CALLERS INC. They did not provide me with the original contract as requested.

  Customer response

  08/28/2023

  There is no supporting correspondece from the those parties giving a detailed account of what is alleged that I owe from the “original creditor” and the debt collector. I have already submitted a dispute to ********.

  The report number is ************     **** *********** *** **** ****

  Business response

  09/05/2023

  We have never heard from this consumer. We have made numerous outreach attempts. Our last attempt resulted in a request from the consumer asking us not to call back. We sent the consumer verification of the debt from the creditor.

• Initial Complaint

  07/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ** *** *****, I do not have a contract with CCI Contract Callers Inc., they did not provide me with the original contract as I requested.

  Business response

  07/20/2023

  We are a third party collection agency for *** ****** We have a contract with *** ***** to collect on delinquent accounts. We have requested validation of the debt from *** ***** and it will be sent to the consumer. In the interim, *** ***** invites the consumer to contact them regarding the debts.

• Initial Complaint

  07/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I intend to file a complaint against CCI Contract Callers Inc. for their actions that infringe upon the Fair Debt Collection Practices Act (FDCPA). The debt collector utilized aggressive, dishonest, and inequitable methods, which are explicitly prohibited by the FDCPA. They have included an account in my name that I never endorsed or consented to. I did not engage in any legal contract signings between two parties. Furthermore, this collection agency lacks the requisite license to collect debts in my state, and they have failed to follow the proper 5-step validation process, thus engaging in unjust practices. Consequently, my rights have been violated, allowing me to claim $1,000 for each violation under the FDCPA. CCI ********* ********* ** **** ** ******* ******** I hereby insist that this company promptly remove the mentioned account from all three credit reporting agencies and provide compensation for the violations. Failure to comply with my demands will leave me with no alternative but to share this information with my litigation attorney.

  Business response

  07/13/2023

  We are a third-party collection agency attempting to collect a debt on behalf of the **** ** ******.  They placed an account with us for collection in the consumer's name for services rendered at **** ***** ***** ******* ** ******* *****. The creditor indicates they obtained proof of identity when services were obtained and that payments were made on the account, They also have copies of the payments. Upon receipt of this complaint, we checked public records and the consumer is shown living at the service address during the service period. We mailed the consumer notification of the debt on *****/2022 to the last known address supplied by the creditor. We also attempted to contact the consumer by telephone 23 times to no avail. We reached out to the creditor and obtained validation of the debt and it is attached. In an effort to assist the consumer we have deleted this from the credit reporting pending further notifications from the creditor on their position on the matter.

• Initial Complaint

  07/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm not responsible for the debt with ** *** ****h. I don't have a contract with Contract Callers Inc for $464 opened ******2023.

  Business response

  07/07/2023

  We are a third-party collection agency attempting to collect a debt on behalf of *** *****, our contract is with *** *****. They placed an account with us in the consumer's name.

  On *****/2023, we mailed the consumer a validation notice to her current address and did not receive a response or any communication from the consumer until this complaint. The creditor takes fraud seriously and would like to investigate the matter.  They are requesting for the consumer to complete a fraud affidavit so the perpetrator can be identified. A blank affidavit is attached for the consumer to complete. The completed affidavit with supporting documentation can be returned to our office

  Customer response

  07/14/2023

  
  Complaint: ********
  
  I am rejecting this response
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  06/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with Contract Caller Inc. I do not have a contract with Contract Caller Inc. They did not provide me with the original contract as I have requested multiple times.

  Business response

  06/30/2023

  We are a third-party collection agency contracted by utility provider, *** ***** to collect on their behalf. Our contract is with *** *****. *** ***** contends that the consumer owes them for utility services provided to the consumer at **** ******* ****** public records show the consumer living at the service address during the service period. We have not had any contact with the consumer. We have contacted *** ***** regarding the complaint, and they are going to provide us with verification of the debt, which we will send to the consumer.  We have updated the credit reporting agencies that the consumer disputes the debt as required by the FCRA.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩