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Business Profile

Searchers of Records

PeopleLooker LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 112 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the service and cancelled within the trial period. They have charged my bank account. I sent an email and they assured me the account was cancelled. They have taken 2 payments of $24.99 since it was cancelled. I have contacted them again and informed them I contacted the BBB and reported them.

    Business Response

    Date: 01/21/2025

    Hi there *****,

    Thank you for reaching out and allowing us the opportunity to resolve this for you. 

    We completely understand your concerns regarding the account. 
    ********************** wants our customers to be aware of the billing prior to creating an account with us.

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
    Each customer must agree to these terms before successfully creating the account. 

    This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

    Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
    Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

    The first contact and request was made 01/21/2025. 

    Please see the attached document, this is a sample of your signup page. 

    However, PeopleLooker prides itself on understanding our customers' concerns. 
    We have issued a total refund of $49.98. 

    We issued this refund in an act of good faith based on your expressed circumstances.  
    If you would like to review our Account & Billing FAQS please click here: ***************************************************

    If you have any additional questions, please don't hesitate to contact us.

    Customer Answer

    Date: 01/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find a full refund of my money is a resolution that is satisfactory.

    Thank you for your assistance in resolving this is in a timely manner.

    I appreciate the work that you do to support and protect consumers rights.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:01/15/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They kept billing me for 3 payments i had to cancel my credit card

    Business Response

    Date: 01/17/2025

    Hi there ****,

    Thank you for reaching out and allowing us the opportunity to resolve this for you. 

    We completely understand your concerns regarding the account. 
    ********************** wants our customers to be aware of the billing prior to creating an account with us.

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
    Each customer must agree to these terms before successfully creating the account. 

    This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

    Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
    Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

    Please see attached document, this is a sample of your sign up page. 

    However, PeopleLooker prides itself on understanding our customers' concerns. 
    We have issued a total refund of $74.97. 

    We issued this refund in an act of good faith based on your expressed circumstances. 
    PeopleLooker is unable to issue any further refunds on this account. 

    If you would like to review our Account & Billing FAQS please click here: ***************************************************

    If you have any additional questions, please don't hesitate to contact us.

  • Initial Complaint

    Date:01/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just got a charge on my card from ************************** and I never went on that sign or accessed the site. I have no idea why or how the charge appeared on my card.

    Business Response

    Date: 01/13/2025

    Hi there ****,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    I sincerely apologize but we are unable to locate an account under your name or email address.

    If you have received a charge from PeopleLooker, could you please confirm:

    - The last four and type of card that was charged
    - Your billing zip code

    Is there any other name connected to your card?

    If you have additional questions, please don't hesitate to contact us.

  • Initial Complaint

    Date:01/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Look, I have no idea what this is. Initially I thought it had something to do with one of my social media apps to allow me to see who viewed my profile. Its not. Ive been being charged $1 every month since January 2023 apparently and today I was charged $22.86 for something I do not utilize nor have a clue as to what it is. I called customer support and the system said I have no account! I emailed today so I hope to get refunded back everything Ive been charged for! This seems highly illegal! I will be looking into further actions should I not receive my refund.

    Business Response

    Date: 01/15/2025

    Hi Jazmiel,

    The account was created on 06/01/22 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $1.00. 

    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

    Please be assured that your account was canceled and you were issued a refund of $25.86. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

     

  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took an intelligence test on line and was asked to pay $1 to get the results. I didnt get the results and read that the $1 was a pre membership to Peoplelooker. I called to cancel my membership and was told that I didnt have a. Membership. On December 15, 2024 $27.21 was deducted from my bank account at ************************. I called 3 three times to get through to request a refund but couldnt get service. Can you help me with this problem?I am an 82 year old woman in poor health and **********. I only have my bank statement as proof of transaction. Please let me know if you need any other info.

    Business Response

    Date: 12/19/2024

    Hello *****, 

    I was able to locate the account in question and process a cancellation and issue a refund for the $27.21. We do apologize for any confusion that happened on our end. Please not that the refund was issued immediately on our end, but may take up to 10 business days to reflect on your bank statement depending on your financial institution. 

  • Initial Complaint

    Date:12/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since February 12, 2024 I have been receiving monthly $1 charges to my debit card (excluding February in which I was charged twice to my card, one on the 12th and one on the 20th).This morning, December 18, 2024 I woke up with a $22.86 charge to my card. After being charged $1.00 per month for ten months, I am confused why I am now being charged $22.86. I am unsure of why I am just now being charged this and would appreciate if People Looker LLC. could help me figure out this specific charge.

    Business Response

    Date: 12/23/2024

    Hi there ******,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.
    We truly value you as a customer.

    The decision to transition to new plan types was made after careful consideration to help maintain our quality.

    We alerted all customers affected with this new change.
    We can confirm, upon further investigation, when we sent an email alerting you of the plan increase that the email was opened on 11/14/2024.

    If you prefer to no longer continue the membership we can help close your account if that is something you'd like to do.
    Please let us know how we can help.

  • Initial Complaint

    Date:11/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont have account Payment details ?PeopleLooker - $26.65 Split Share Status Complete Payment method BANK OF ********************************** 7284 Transaction details November 07, 2024, 6:53 AM Private Type of transaction Purchase Transaction ID *******************

    Business Response

    Date: 12/03/2024

    Hello ****, 

    I was able to locate a PeopleLooker account matching your name and zip code. The account is linked to an email with a ********* domain. The account was created on 07/31/24 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $24.99. 
    When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.

    Please be assured that your account was canceled and you were issued a refund of $106.60. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

     

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got charges but i cancelled my subscription. Can i get a refund and can I make sure my subscription was cancelled. I also got an email and confirmation on the app my subscription was cancelled but it clearly wasnt.

    Business Response

    Date: 12/03/2024

    Hello *****,

    Please be assured that your account was canceled and you were issued a refund of $25.24. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

    If you have any questions, please feel free to contact us.

  • Initial Complaint

    Date:11/08/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    People looked states I work at ******************************* and iam humiliated and far from a happy customer .

    Business Response

    Date: 11/08/2024

    Hi *****,

    I'm sorry to hear you ran into any inaccurate information in your reports.  

    PeopleLooker is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.

    As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can. 

    So while we cannot edit your publicly available information to make corrections, please also know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can. 

    Alternatively, if you would like to remove your listing from PeopleLooker's people search results, we provide an easy online opt-out process.  Please use the link below to opt your name out of PeopleLooker's people search results:

    *******************************************************************

    To get started, click the link and use the search to locate and select your record.  You will then receive an email asking you to click to verify your request. After you verify, we will send you an email confirming that the record you selected has been opted out.

    If you are having trouble with the online process, or are receiving a message that you cannot use your email address, please reply to this email to let us know how we can help and we will get back to you as soon as possible with additional assistance.

  • Initial Complaint

    Date:11/05/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stop these fraudulent t charges! I dont have an account, welcome email and I got a new card number and somehow these ***** charges still got through

    Business Response

    Date: 11/06/2024

    Hi there *******,

    Thank you for reaching out and allowing us the opportunity to resolve this for you.

    We were able to locate your account with the information provided.

    We completely understand your concerns regarding the account. 
    ********************** wants our customers to be aware of the billing prior to creating an account with us.

    When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. 
    Each customer must agree to these terms before successfully creating the account. 

    This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

    Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. 
    Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. 

    Please see the attached document for the signup page.

    However, PeopleLooker prides itself on understanding our customers' concerns. 
    We have already issued a total refund of $49.98.

    We issued this refund in an act of good faith based on your expressed circumstances.  
    If you would like to review our Account & Billing FAQS please click here: ***************************************************

    If you have any additional questions, please don't hesitate to contact us.

    Customer Answer

    Date: 11/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

PeopleLooker LLC is NOT a BBB Accredited Business.

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