Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 29th I downloaded the "Criminal Record" app to help find a old friend, I paid a one time fee $1 as it said I would to unlock the feature to receive the information that was found. I was charged that day $1 from "Pl Peoplelooker.com", not only was I unable to use the service again, but today I wake up to an attempt charge of $21.51 from "Pl Peoplelooker.com" when I never subscribed to anything. I need them to stop trying to charge me, this isn't right and legally speaking it's not right either. I'm hoping you can help me with this.

  Business Response

  Date: 09/07/2022

  Hi there,

  The account was created on 8/29/2022 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account attempted to automatically renew the monthly subscription of $21.51.

  
  When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.At this time, I was able to cancel your subscription and you will not be billed going forward.

  Customer Answer

  Date: 09/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company somehow obtains the card information for my 12yr old daughters greenlight card and keep attempting to bill it even though we've canceled that card. Pretty sure your service can't be purchased or your terms agreed to by an underage child. Stop attempting to bill my child's card

  Business Response

  Date: 09/02/2022

  Hi ****,

  Thank you for bringing this to our attention.

  When a customer signs up for our services we have them agree that they are over 18 years of age.

  Considering your daughter is under age it appears the card was used to create an account that was not authorized, therefore are more than happy to assist with this concern.

  To get started we will need to confirm some information so that we can locate this account.
  Please confirm:
  
  Full name linked to the payment method
  Date of charge and amount
  Last 4 digits of the card
  Card **** ****** Mastercard, Discover, American Express)
  Exact description listed underneath the charge on your billing statement

  
  We look forward to hearing from you soon, you are also welcome to contact us directly at:

  Phone: ************** (6:00am - 11:00pm EST)
  Email: **********************************

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signed up for peoplelooker and charged $23. I was unaware I was signed up for a membership and I would like to be refunded for the payment that just went through. I trued canceling it through email last billing period, and it still has not been resolved.

  Business Response

  Date: 09/01/2022

  Hi Alyssa,

  The account was created on 04/18/22 with our 7-day trial. 

  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial.
  In that event, your account was automatically renewed to the monthly subscription.

  
  When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel.

  However, please be assured that your account was cancelled on 08/27/22 and you were issued a refund on the same day.
  Refund details was emailed to the email address associated with your PeopleLooker account.
  The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

  If you have any questions, please feel free to contact us.

• Initial Complaint

  Date:08/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9 2022 I looked up a license plate number of a car that has been following/stalking me for several weeks. Through search results i found a site - the name of which I'm unable to retrieve since I was using DuckDuckGo as the browser - that claimed a single report was only $1. I went through the prompts for my info and after getting the report that had NO information in it (the page when i first typed in the license plate number said "we found results for #____" like many sites do before getting you to pay). Right then i got back to back notifications from cashapp that I was charged the $1 I expected AND another charge for *****. There was a chat with customer support option which I used immediately to protest the second charge and furthermore inform them that they provided me with a report containing no information (after claiming that they did have records on it). The charges read as backgroundlooker. I couldn't have signed up there because a website with that name does not exist. I asked them to reverse the charges and the chat bubble CSR talked to me like I was just having trouble finding the report on the page and basically ignoring my repeated requests to reverse these charges for an unsatisfactory and misleading service and to cancel whatever fake subscription or membership they had auto enrolled me in. Since then, there have been various random charges from businesses I've never heard of i.e. Data Value Results, Track the Data, Search Your Data, etc. No search engine has any info about any company or site by those names even existing! I think these charges must all be related to backgroundlooker - I disputed the ***** charge via cashapp since good luck finding BGL anywhere online, cashapp couldn't find a reason to dispute since I did give them my info and did receive a report from them. Oh also I'm broke, so the other charges failed to go through, but it's still not okay that they were even attempted by fake businesses i never used. Total scam(s)!

  Business Response

  Date: 08/22/2022

  Hi ****,

  Thanks for reaching out. Please know that we take your concerns very seriously. Could you please advise the billing description next to the charge that you are seeing?.

  Customer Answer

  Date: 08/23/2022

  Thank you for responding. The transaction appears under the name Backgroundlooker (please see attached). Multiple search engines have returned no contact (or any) info for a company or service with that name; only search results under the name Peoplelooker appear. My search eventually led me to the BBB site where I found numerous complaints describing the same problem I experienced. Several of these complaints state that they were charged by Backgroundlooker rather than Peoplelooker. My overall impression, and that of other consumers as reported to BBB online, was that Peoplelooker is likely the same entity or an affiliated site under the same owner as Backgroundlooker.
  

  Business Response

  Date: 08/24/2022

  Hi, I'm sorry to hear you are having trouble.

  We have not heard of Background Looker nor do we have contact information for them.

  We looked in our system and there are no accounts with your name and email or with charges matching that date.

  We offer public records search and our name is similar so maybe that's why we come up when you search them.

  Additionally, we do offer a subscription service that bills if you don't cancel which is why you may see similar complaints.

  But we do not advertise single reports as we do not offer that.

  Our suggestion would be to reach out to that card service and see if there is any number attached to that charge on your statement or if they create their own billing descriptions.

  Customer Answer

  Date: 08/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website has my personal information available for all to use (without my person). I want the company to remove all of my information from their database immediately. I do not want to interact with an unknown website and want the company to immediately delete my information.

  Business Response

  Date: 08/01/2022

   

   

  Hi *****,

   

  This is a confirmation that PeopleLooker will suppress your data and not return the requested record in future People Search results on PeopleLooker.
  
  Your request will be reflected in our People Search results the next time our server refreshes. In most cases, this will take 24 hours to take effect and then we encourage you to check for yourself. Please note that sometimes the removal occurs in stages as our servers update, meaning that while the main record is removed immediately, you may see other pages that still reference the report remain visible temporarily as we process the opt-out. Rest assured that even if references to your record are visible on these pages as we complete the opt-out, should anyone try to click into your record they will not be able to open it.
  
  Once you have given our servers enough time to refresh, simply log onto PeopleLooker.com and type your name into People Search. In some cases, you may need to "clear your history" in your browser just in case your computer is storing and recalling information cached prior to the opt-out. We encourage you to check to make sure your record was removed and to contact us at ********************************** if you have any issues.
  
  At this time, we only provide an opt-out for our ********************** Therefore, it is possible that your name might appear in search results for the other search services available through PeopleLooker even after you opt-out of People Search. Although we do our best to match these new records to the existing records in our database, there may be times when a new record concerning you is different enough the record we previously displayed for example, containing different spellings, initials, combinations of information, and/or addresses such that we cannot match this new record to your prior record, and this new record may appear in our People Search results. In addition, in order to prevent fraud and protect the integrity of our opt-out process, we currently only permit you to remove one record from our People Search results through our online opt-out process. Accordingly, if you see a new record about you appear in our People Search results, please contact us at ********************************** and we will be happy to help you remove that record as well.
  
  ...

  Customer Answer

  Date: 08/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A charge has appeared on my checking account that I do not recognize. It is for $21.51 to People Looker. I want this cancelled. I dont recall joining something of this nature. I would appreciate your help.

  Business Response

  Date: 08/02/2022

  Hi *****, 
  
  Thank you for the opportunity to allow us to assist you. I was able to locate an account that matches your full name, email address, phone number, and billing zip code. 
  
  PeopleLooker is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, and court records. You can also run searches on addresses, phone numbers, and email addresses. 
  
  Does this sound familiar? 
  
  The account was created on 6/18/2022 with our $1.00 7-day trial.  Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $21.51.
   
  When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
  
  Your account is now canceled, as you requested.  If you have any paid time remaining in your plan, you still have access for the remainder of that time, however, you will not be billed going forward.  
  
  We're sorry to see you go but glad you were able to try out our website.  Please know that you always have access to log back in and reactivate if you need our services again in the future.  
  
  If you have additional questions, please don't hesitate to contact us.  
  
  

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received two charges ($1 and $24.95). Recording asks for information about credit card numbers which I don't want to provide. Just want cancellation and refund. Several complaints by others on this site are almost duplicates. No way to contact company directly.

  Business Response

  Date: 07/29/2022

  Hi ******,

  Thanks for reaching back out. We understand you would not like to send your last four of the payment. to assist you further can you please provide the date of their charges you are seeing?

• Initial Complaint

  Date:07/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im Feb 2022 I was buying a car and was looking for a free car fax report on it. I come across a site (I dont remember the name) it was only $1. I signed up got my report and then noticed I was charged $24.95 a month after that. My bank statement shows that the charge is from backgroundlooker.com. I have never gone to this website and have not signed up here either. I dont do background checks. I have sent them an email but no reply yet.

  Business Response

  Date: 07/25/2022

  Hi *******,

  Thanks for reaching out. Can you please advise if you can provide the billing description of the charge?

• Initial Complaint

  Date:07/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no clue who this company is and I never subscribed to them and was charge $25.43. This needs to be canceled immediately and I need a refund.

  Business Response

  Date: 08/02/2022

  Hi ****, 
  
  Thank you for giving us the opportunity to assist you 
  
  Thank you for providing the screenshot of the charge to your account, could you please confirm:
  
  - The last four and type of card that was charged (i.e ***** Mastercard, Etc)
  - Your billing zip code 
  
  Is there any other name connected to your card ?
  
  If you would prefer, please feel free to call us at the toll-free number **************, so we can work with you to locate the account and provide further assistance.
  
  If you have additional questions, please don't hesitate to contact us.

  Customer Answer

  Date: 08/07/2022

  The last four ****, ***** 17406.

  But this card was just recently canceled.

  No, there is not another name associated with my card

  Business Response

  Date: 08/10/2022

  Thank you for confirming this information ****.

  We were able to locate the account with the details provided.

  Please rest assured this account is closed  and  you were issued a refund of $26.43.

  The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

  If you have any questions, please feel free to contact us, we are available:
  Phone: ************** (6:00am - 11:00pm EST)
  Chat: Available 24/7
  Email: ************************

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have be notified that a site called PI peoplelooker.com has taken $1 out my account on July 13 then at 7:13 today they took $21.51 out my account and I have never heard of this site are purchased anything from this site and dont wont to purchase anything from this site and If i so happen to have a account I want it terminated and to stop what ever payments they keep taken and I want a refund for everything they took I want this resolved right now are Im calling my account supporters and the police to notify about this website

  Business Response

  Date: 07/22/2022

  Hi ********,

  Thanks for contacting us. PeopleLooker is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. All searches are run by you in your account, once you sign up for an account. 

  Please be assured that the account was canceled and you were issued a refund of $22.51. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.
  
  If you have any questions, please feel free to contact us.