Business ProfileforStonemark Management, LLC

January 5, 2024 11:34am is when I started having issues with this apartment complex. **************** is a rental property. 1bd/1ba. Pricing of rent $890.00. I have been contacting the leasing office and placing maintenance request for heat and hot water. The ******************** from my request was tended to on January 12, 2024. The issue was resolved until February 5, 2024 I started back having the same maintenance issues. I called the leasing office and placed a maintenance request once again. I also noticed the water tank was leaking. I was told that it would be replaced. Im not sure if it was replaced. Ever since February 5, *********************************************************** my residence. Im and independent mother with an 8 year old daughter and currently 25 weeks pregnant. My living conditions are not what they should be. The leasing team or maintenance are not taking my issue serious enough for me and my kids well being. The weather outside has still been chilly so with no heat we are sleeping in a cold environment. As I keep bringing up the matter to the leasing team, they encouraged me to break my lease instead of fixing the issue. I pay $890 for a 1bd/1ba with no working utilities. I still have to pay full price for everything which is unfair. My lease will be finished October 2024. Also paying rent online has a added fee of $27.00. To be excluded from paying extra fees, have the chose to use a money order and take it to the leasing office. The management team is now saying they will charge me an extra $25 for using money orders to pay rent. Inside my lease theres isnt nothing related to extra fees for paying rent. When I signed my lease it states only to pay $890. Why do I have to pay extra fees for paying rent? Wheres the convenience as a paying tenant? What are the extra fees for and where are they going? Why have I been living without heat and hot water for almost 4months with kids and no way to take bathes correctly?