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Business Profile

Prepaid Credit Cards

Pre Paid Visa@ Card Customer Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Prepaid Credit Cards.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company name should be Incomm or interactive communications intl, I purchased a 300 dollar **** vanilla prepaid debit gift card from ******* in ******, AL. It was for a vacation for my child going to another state. The teenager was able to make 1 transaction- and all other transactions were declined and **** Vanilla customer service said the card was compromised so they turned it off. Tye balance on the card is ****** and I have no way to get it. I have the original reciept and the transaction history that shows a balance that I cannot access

  • Initial Complaint

    Date:01/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vanilla Gift cards are a scam used by **** to steal money from consumers. I had numerous fraudulent charges stealing nearly $150 from my account. ******* Gift cards does nothing to adjudicate these fraudulent actions. My complaint was filed on October 19th of ************************************** 3 months. Calling customer service gets you nowhere. This is a criminal organization and has been sued multiple times in court over egregious and nefarious business practices.

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a gift card in the amount of $500 for our daughter to use on a move from ******* to **********. The total cost of the purchase was $505.95 with the processing fee. Our daughter was able to use the card ONE TIME en route. Once in ********** she tried to use it several more times and it was declined every time. She tried to ascertain the reason why, but was unable to reach an actual person or get any information from the website (***************). I attempted to check the balance for her on the website and received an error message OVER AND OVER AGAIN. I called and was able to reach a representative that said the card had been compromised (?) and the only solution was to issue a new card for the remaining balance. The representative, whose name I could not understand, said a card would be sent via ***** within 5 business days. That's not exactly helpful to my daughter. I also confirmed the balance with the representative as $348.14. That's a large sum of money to suddenly not have access to on a PREPAID GIFT CARD. Not much secure about ***********. If this replacement card does not show up within 5 business days per the representative I spoke with, I want my $348.14 + $5.95 processing fee refunded. I will never purchase gift cards from Secure Spend again and I will be visiting the manager of the local grocery store to inform them of the situation and encourage them to pull these cards from their store. What a scam!

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: 25 July 2024 (Robins AFB Base Exchange)The amount of money you paid the business: $224 ($5.95 activation fee)What the business committed to provide you: The authorized use of the pre-paid **** debit card What the nature of the dispute is: A representative from their call center stole my card information and claimed it as their own, which froze my card usage Whether or not the business has tried to resolve the problem: Their response to my email claims that they will provide a case update in 7-10 business days, however, when I contact their call center, they claim their allowable timeline is up to 30 business days.Resolution requested: I have provided the card company all the information they need in order to verify my identity (and I am who I say I am) and it is absurd how long this process takes when I just want renewed access to my pre-paid **** funds (again, $224) or the approval to accept return of this pre-paid **** debit card purchase.

  • Initial Complaint

    Date:04/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is a gift card service. I employer gifted my a gift card from this business with about $435 USD. I used around $30, then the gift card was frozen. I have been calling this business for the past 3+ months to unfreeze my card, or replace my card, or issue me a refund and nothing has been done. Each time I call they tell me they have escalated the issue and to call back in ***** hours, but it was never resolved. They've promised me to issue me a check but that also never came. I have $400 USD in the card that I am not able to access, and the card is about to expire in a month. I believe this business is a scam, and it is stealing money from the user's gift cards by making it impossible for the user to access the money before it expires (and intentionally never resolving the issue). As you can see from this site, there's many others that faced this issue. ********************************************************

  • Initial Complaint

    Date:03/20/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given $502 in gift cards by my employer. Gift cards were about to expire, I asked **** what to do. They said to contact them once expired and theyll send new ones. I contacted them after expiration, they said to mail them a letter requesting a new card. Card never came. I called again, they now say that I forfeit all the money on my cards. They are stealing all my money.

  • Initial Complaint

    Date:02/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recieved a **** gift card in December of 2023, on December 27th 2023 the card was put on hold. I called and sent the info requested so I can get my funds. They told me it would be 5 days but could take up to 30 days. I waited almost 2 months and called them and was told it would be escalated, please give them 48 hours. I called a week later and spoke to another supervisor and was told the same thing, again I agreed and called back a week later only to find out that my case was closed out and had to be reopened after I called them at the 2 month ***** It is Case number- ********

  • Initial Complaint

    Date:02/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Giant Eagle in Bainbridge, ** today to buy a **** prepaid gift card as a birthday gift. The cashier took it from a rack behind the counter, I paid $200 and a $7.95 fee for the card, it was activated, When I checked the balance online, it was $1.12. Someone had somehow take $198.99 off the card, apparently at ************** supply store. The money had been siphoned off the card. Giant Eagle claims I have no recourse there and **** says they will look into an get back to be in 7 to 10 days.It took well over an hour on the phone with **** *************) an they were able to resolve the problem.

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 4, 2024, my Mom purchased a **** Vanilla Gift Card for me from HEB. I was able to use it to put $25 in gas in my car on January 6, 2024. Ever since then, I have not been able to get the card to pay out the funds. I tried a second time to use the card to put gas in my car at the same gas station and the card was declined. I have tried to use the card at ******** HEB, ********************** Works, and Ulta and the card was declined. I have placed four orders with Amazon. The orders go as far as giving me a shipping date but the card never pays out so they cancel my order. When I check the card balance, it shows $125 left on the card. When I try to contact the card issuer, it's all automated and there is no option to speak to a person. All I want is to be able to use the funds on my card. Please help me get the funds paid for on this card.

  • Initial Complaint

    Date:02/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I can not use the gift card, it is damaged. I submitted a claim on it 12/22/23 and called for an update on 1/4/24 and 2/5/24 with no resolution.

Pre Paid Visa@ Card Customer Service is NOT a BBB Accredited Business.

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