Complaints
This profile includes complaints for InComm Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,761 total complaints in the last 3 years.
- 375 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On or about June 2024, I was given a $100 gift card by one of my sons. When I finally opened the vanilla gift card to use I realize it was missing the last four digits. They were ****** out. I was told to file a complaint at ************************************ which I did. I uploaded all the information requested. And I received an email saying they would send me a new card. When I got the new card and tried to activate it, it said there was a balance of only. $4.43.I proceeded to check the transactions and saw that my card was used at an outback restaurant for *****. I obviously could never have used the card because it was ****** out, missing the last four digits . I have tried to contact them with no results or response.
Business Response
Date: 10/31/2025
October 31, 2025
Mr. ***** *******
Better Business Bureau
**************************************************************************************
**********************
Re: Better Business Bureau Case # ******** - ****** *****
Dear Mr. ****************** are writing in response to the concern reported by Ms. ***** regarding her **** Gift Card. We appreciate these matters being brought to our attention.
Ms. ***** opened a case via our cardholder website on August 17, 2025, regarding an issue with her Gift Card. After a thorough review of the account and evaluation of the evidence provided, we were unable to approve the case. Please know that we take concerns from cardholders very seriously. We have performed a second level review, and found that unfortunately, Ms. ***** was a victim of a form of fraud known as package tampering. This means that her card was fraudulently compromised prior to activation. Our fraud team continues to investigate this issue. The case has been finalized in her favor, and a replacement card in the amount of $100.00 is being expedited to her via FedEx.We ask that she please allow 3-5 business days for receipt.We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please contact us if you have any questions, or if we may be of further assistance in any way.
Sincerely,
Complaints Research Team
InComm Financial Services, ******************* Box 826
*****************************
******************************************************************Initial Complaint
Date:09/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Merchant cancelled my card for fraudulent activity. I was the original purchaser. If the card and want me to wait 7-10 business day for a replacement to be mailed with no proof email Text message or receipt for this transaction. Only based on their word and with no **** of such an issue. Unfortunately scammers have used these thing to try and advantage of people and this is the problem. Bought for an online purchase and doesnt work on any platform. Quicker replacement. How can they hold up someone money in a gift card I work night 7pm-7am went to 3 store after could t purchase my online store of choiceBusiness Response
Date: 10/27/2025
October 27, 2025
Mr. ***** *******
Better Business Bureau
**************************************************************************************
**********************
Re: Better Business Bureau Case # ******** - ******* ******
Dear Mr. ****************** are writing in response to the concern reported by Mr. ****** regarding his **** Gift Card. We appreciate these matters being brought to our attention.
Please know that our top priority is protecting our cardholders' funds. We have reviewed the card account in question and found that the attempted transactions were declined due to enhanced security measures in place for the safety of our cardholders' funds. The card was then placed on hold due to potentially being compromised. We sincerely apologize for any inconvenience this may have caused.A replacement card was expedited to Mr. ****** when he contacted us on September 30, 2025, to report his gift card issue. Our records show he received the card and has been spending the funds leaving a balance of $2.26.
We truly value our cardholders and want them to have a pleasant experience with the product.We sincerely apologize for any inconvenience this matter has caused. Please call if you have any questions, or if we may be of further assistance in any way.
Sincerely,
Complaints Research Team
InComm Financial Services, Inc.
Post Office Box 826
****************************
******************************************************************Initial Complaint
Date:09/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
9/27/2025 $500 **** Vanilla Gift cardBusiness Response
Date: 10/29/2025
October 27, 2025
Mr. ***** *******
Better Business Bureau
**************************************************************************************
**********************
Re: Better Business Bureau Case # ******** - ***** ********
Dear Mr. ****************** are writing in response to the concern reported by Mr. ******** regarding his **** Gift Card.We appreciate these matters being brought to our attention.
Please know that our top priority is protecting our cardholders' funds. We have reviewed the card account in question and found that the transactions attempted immediately following the card activation were declined due to a redemption delay. Please know that at the discretion of the merchant where the card is purchased, some cards have a delay when funds are loaded to the card. These delays are typically only an hour or two long but may last for 24 hours.Additional transactions attempted with the merchant AMAZON MKTPLACE PMTS declined due to insufficient funds since the amount charged was greater than the available balance. The transaction attempted with DK*DRAFTKINGSA57V was declined due to the card potentially being compromised. As a result, the account was locked causing subsequent transactions to decline. We sincerely apologize for any inconvenience this may have caused.
Please know that we would like to resolve this issue for Mr. ********* however, we need to speak with him regarding this matter. We have left our direct contact information on his voicemail and ask that he please call us back at his earliest convenience.
We truly value our cardholders and want them to have a pleasant experience with the product.We sincerely apologize for any inconvenience this matter has caused. Please call if you have any questions, or if we may be of further assistance in any way.
Sincerely,
Complaints Research Team
InComm Financial Services, Inc.
Post Office Box 826
****************************
******************************************************************Initial Complaint
Date:09/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB,We received this card # ******************* and opened it on 9/13. Once we activated the card, we discovered that SOMEHOW the card had been used for 4 transactions that were not OURS. So we opened a dispute on the following transactions listed in the attached letter.. Case # ********.We explained that these are NOT our transactions. These were done before we even OPENED the card. And we have never been to **** in *********** and those other 3 transactions in addition to IPIC are not ours. We didnt even open the card yet on 9/10. Today we received a replacement card in the mail, but it only had a total of $39.42 balance left NOT the $150.00 it should have. And as you can see in the attached letter, the merchant closed our dispute and said it was RESOLVED. It was NOT resolved, they never credited our card back for the $110.58 that we did not charge.And when we tried to call the phone # on the card, ************ the message said that we must only do a dispute online. Yet, because we had already done a dispute, it will not let us do anything else. And there is nobody who answers the phone. Can you please contact them to get them to credit the card we have or send a new one with $110.52 back.Business Response
Date: 10/24/2025
October 24, 2025
Mr. ***** *******
Better Business Bureau
**************************************************************************************
**********************
Re: Better Business Bureau Case #********- ******** ****
Dear Mr. ****************** are writing in response to the concern reported by Ms. **** regarding her **** Gift Card. We appreciate these matters being brought to our attention.
Ms. **** opened a case via our cardholder website on September 13, 2025, for unauthorized transactions made to her gift card. After a thorough review of the account and evaluation of the evidence provided, unfortunately we were unable to approve the case, and it was closed. A replacement card for the remaining card balance of $39.42 was issued to her on September 16, 2025.
Please know that we take concerns from our cardholders very seriously. We have performed a second-level review and found that unfortunately, Ms. **** was a victim of a form of fraud known as package tampering. This means that her card was fraudulently compromised prior to activation. Our fraud team continues to investigate this issue. We have overturned the denial, and a credit of $110.58 was issued to the replacement card. We notified her of this information via email, and our records show she has depleted the funds.
We truly value our cardholders and want them to have a pleasant experience with the product.We sincerely apologize for any inconvenience this matter has caused. Please call if you have any questions, or if we may be of further assistance in any way.
Sincerely,
Complaints Research Team
InComm Financial Services, ******************* Box 826
****************************
******************************************************************Initial Complaint
Date:09/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Urgent Complaint Regarding Locked SecureSpend Card Unable to Use After Replacement I am writing to formally file a complaint regarding my SecureSpend prepaid card (Card ending in 4173), which remains unusable despite repeated attempts to resolve the ********** is a summary of the problem:My original card was locked, and I was told a replacement card would be issued. It took two weeks for the replacement to arrive.Although the card clearly states Valid Only in *****************, your customer ********************** representatives repeatedly assured me that it could be used in *******Despite following their instructions, every payment attempt has been rejected.I have called customer ********************** numerous times. Each time, I was told that some action was taken to fix the issue. However, up to today, the card still does not work.This situation has caused significant frustration and inconvenience. I have complied with every instruction provided, yet I am left with a card that cannot be used and no clear solution.I request the following:An immediate investigation into why the card remains unusable.A full refund of the remaining balance or a replacement card that is guaranteed to work in *******A written explanation of why I was misinformed regarding the cards geographic restrictions.Please respond within 7 business days with a resolution.Attached are copies of my purchase receipt and any relevant correspondence for your reference.Thank you for your prompt attention to this matter.Business Response
Date: 10/24/2025
October 24, 2025
Mr. ***** *******
Better Business Bureau
**************************************************************************************
**********************
Re: Better Business Bureau Case # ******** - Dilong **************************************** are writing in response to the concern reported by Dilong ***** regarding their SecureSpend MasterCard Gift Card. We appreciate these matters being brought to our attention.
We have reviewed the card account in question and found that a new replacement card was issued on September 26, 2025. Our records indicate it was delivered, and Dilong ***** has successfully depleted the funds as of October 10, 2025. We are investigating the concerns around the initial replacement received by Dilong ***** and will address any opportunities found. We sincerely apologize for any inconvenience this matter has caused. If Dilong ***** has any further questions or concerns we ask that they reach out to us directly by calling the phone number on the back of their Gift card.
We truly value our cardholders and want them to have a pleasant experience with the product.Please contact us if you have any questions, or if we may be of further assistance in any way.
Sincerely,
Complaints Research Team
InComm Financial Services, Inc.
Post Office Box 826
****************************
******************************************************************Initial Complaint
Date:09/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a zillions gift card from ******** two days ago. I received a text containing a link to redeem shortly. But enter the website via the link first shows "Please wait while we validate your card information", and then shows "something went wrong, try login here". As a result, I cannot access my card anymore, and since I do not have the card number, the customer support cannot help.Business Response
Date: 10/24/2025
October 24, 2025
Mr. ***** *******
Better Business Bureau
**************************************************************************************
**********************
Re: Better Business Bureau Case # ******** - ******* ****
Dear Mr. ****************** are writing in response to the concern reported by ******* **** regarding their Zift Zillions Gift Card. We appreciate these matters being brought to our attention.
Upon receipt of the complaint, we contacted ******* **** to discuss their issue with redeeming their Zift Zillions Gift Card. They responded to our email advising that they were able to successfully redeem the card after accessing the link on their laptop. It appears Shiyang Chens issue has been resolved; however,they may contact us at the email address provided below should they require further assistance.
We truly value our cardholders and want them to have a pleasant experience with the product.We sincerely apologize for any inconvenience this matter has caused. Please contact us if you have any questions, or if we may be of further assistance in any way.
Sincerely,
Complaints Research Team
InComm Financial Services, Inc.
Post Office Box 826
****************************
******************************************************************Initial Complaint
Date:09/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 4, 2024, I received a gift card from my employer of $210.00 as a going away gift. I used $38.00 on the card leaving a balance of $172. Trying to make another purchase it has a zero balance. I contacted the company immediately and was informed the card had no balance as it was used. I filed a complaint, sent all requested documents several times over almost a year. I have card, receipt from store from which it was purchased but they keep telling me someone else has the card. The store where purchased also investigated and told me to call Vanilla Gift card and I did to no avail. They keep giving me the runaround. Just this month Ive received two cards for $38 each but not the ****** owed. Ive documented all conversations with them and last week told me they closed the case. They kept telling me that they would get in touch by email but I never recieved any correspondence. Their customer ********************** is inadequate and I want my money. Please help as this is my very first complaint to the BBB. The last case number was ******** but there has been several. The phone number is ************.Business Response
Date: 10/22/2025
October 22, 2025
Mr. ***** *******
Better Business Bureau
**************************************************************************************
**********************
Re: Better Business Bureau Case # ******** - ******* **********
Dear Mr. ****************** are writing in response to the concern reported by ******* ********** regarding their ************ Gift Card. We appreciate these matters being brought to our attention.
We have reviewed the card account in question and found that a third party created a dispute case via our cardholder website in November 2024, for an unauthorized transaction in the amount of $37.29 made to the card by the merchant ********. A replacement card was issued for the account balance of $172.71. The dispute was later finalized in their favor and a credit of $37.29 was issued to the replacement.
On January *******, ******* ********** contacted our office, disputing an unauthorized transaction in the amount of $172.00 made to the card account by the ********************** LOVINEMORY. Since they were unable to verify the name of the third party who previously claimed the card, an ownership case was opened, and documents were requested. Unfortunately, we do not have record of receiving the requested documents and the case was closed. A new case was opened on August 14, 2025,and documentation was received. ******* ********** established ownership of the card; however, after a thorough review of the account, we were unable to approve the case, and it was denied. Per the payments network the transaction for $172.00 is out of timeframe for recovery. A replacement card was issued for the remaining balance of $38.00. Please know we take concerns from our cardholders very seriously and we have performed a second-level review. Based on our findings we have overturned the denial. A credit of $172.00 has been applied to the replacement card ending in 7957 and we notified ******* ********** of this information via email.
Additionally, please know that all calls are recorded for quality assurance. We are reviewing Ryndall Blackshires interactions with customer ********************** and if their calls were not handled with the appropriate level of care and accuracy, we will take corrective action to ensure better future results.
We truly value our cardholders and want them to have a pleasant experience with the product.We sincerely apologize for any inconvenience this matter has caused. Please contact us if you have any questions, or if we may be of further assistance in any way.
Sincerely,
Complaints Research Team
InComm Financial Services, Inc.
Post Office Box 826
****************************
******************************************************************Initial Complaint
Date:09/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ***** ***** *****. I received a **** Prepaid Gift Card as a gift from my friend . He purchased the card from ******* on July 16, 2025 for $200 (plus $7.95 fee) and gave it to me the same day.When I tried to use the card, I found that **no funds were loaded**. I contacted the support number, which opened a case and instructed me to send documents to [email protected] submitted all required documents **twice**, including:- Front photo of the card - Original receipt (forwarded to me by my friend who purchased it)Despite this, the status still says Documents Pending for several days now. There is no way to talk to a live person. The phone line just repeats that the case is open. I have no way to get any update or resolution.I am requesting that InComm:- Acknowledge my submitted documents - Review my case - Issue a replacement card or activate the original one If not resolved quickly, I will escalate to the **Consumer Financial ***************** (CFPB)**.**Details:**- Full name: ***** ***** ***** - Card last 4 digits: 5824 - Gift card amount: $200 - Purchase date: July 16, 2025 - Total paid: $207.95 - My email: *********************Business Response
Date: 10/02/2025
October 2, 2025
Mr. ***** *******
Better Business Bureau
****************************************************************************************
**********************
Re: Case No. ******** - ***** ***** *****
Dear Mr. ********
We are writing in response to the concerns reported by ***** ***** ***** regarding their **** Gift Card. We appreciate these matters being brought to our attention.
After researching this inquiry, we found that ***** ***** ***** filed a **** complaint on September 19, 2025.We responded with the below:
Unfortunately,***** ***** ***** was a victim of a form of fraud known as package tampering.This means that their card was fraudulently compromised prior to activation.Our fraud team continues to investigate this issue. The case has been finalized in ***** ***** Singhs favor and we have activated the card in their possession for $200.00. Our records indicate that they are spending the funds.
Additionally,please know that all calls are recorded for quality assurance, and we are reviewing the handling of ***** ***** Singhs interactions with customer **********************. If their calls were not handled with the appropriate level of care and accuracy, we will take corrective action to ensure better future results.
We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. Please contact us if you have any questions, or if we may be of further assistance in any way.
Sincerely,
Complaints Research Team
InComm Financial Services, Inc.
Post Office Box 826
*****************************
******************************************************************Initial Complaint
Date:09/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Given a $150 Vanilla Gift card as a present. When trying to use it was declined. Checked the balance/activation online and it said $0.57 cents! I called, after 40 minutes they acknowledged the issue and mailed a new card. Upon receipt I called to activate my card. I AGAIN found out that there was only $0.57 cents on the card. I called support again. They told me I need to escalate via email. I did that on June 24th. I received an auto ***ly. I followed up letting know it was an escalation from a previous issue. To this day, Sept 19th, 2025...no response or follow up. As a result I called again today. They acknowledged that the card does not have funds but said they closed the case and their is nothing they can do. They told me to send another email. They also asked if I would like to escalate. I sent another email and then spoke to the "escalation ***** The *** told me the case is closed and there is nothing she can do. Imagine this...someone buys a gift card for $150. It has zero funds on it and the company knows it. But, they refuse to do anything about it? I have seen other reviews stating a similar experience. Is this company completely fraudulent? Is there anyone protecting the consumer?Business Response
Date: 10/20/2025
October 20, 2025
Mr. ***** *******
Better Business Bureau
**************************************************************************************
**********************
Re: Better Business Bureau Case # ******** - ***** ******
Dear Mr. ****************** are writing in response to the concern reported by Mr. ****** regarding his ************ Gift Card. We appreciate these matters being brought to our attention.
We have reviewed the card account in question and found that the card was placed on hold on October 6, 2024, due to potentially being compromised. When Mr. ****** contacted us on June 3, 2025, a replacement card was issued to him. On June 24, 2025, he opened a case via our cardholder website for unauthorized transactions totaling $149.43 made to his card account by the *********************** CPI*AMERICAN FOOD and *********. After a thorough review of the account and evaluation of the evidence provided, unfortunately we were unable to approve the case.
Please know that we take concerns from our cardholders very seriously. We have performed a second-level review, and we are upholding our denial. We are only able to refund any amounts recovered from the merchants and in this instance we are unable to recover the funds. Please refer to the cardholder agreement as it relates to unauthorized transactions. Any problems or disputes you have regarding a purchase should be addressed directly with the merchant.We have been in contact with Mr. ****** via telephone to discuss the denial.
Additionally, please know that all calls are recorded for quality assurance, and we are reviewing the handling of Mr. ******* interactions with customer **********************. If his calls were not handled with the appropriate level of care and accuracy, we will take corrective action to ensure better future results.
We truly value our cardholders and want them to have a pleasant experience with the product.We sincerely apologize for any inconvenience this matter has caused. Please contact us if you have any questions, or if we may be of further assistance in any way.
Sincerely,
Complaints Research Team
InComm Financial Services, Inc.
Post Office Box 826
****************************
******************************************************************Initial Complaint
Date:09/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint and request resolution regarding a $100 **** prepaid card I purchased at ****** using my **************** card.When I first attempted to use the card, I discovered it was damaged and missing both digits and the security code on the back, making it completely unusable. I immediately contacted ****** for assistance, but they informed me that they could not refund or replace it and directed me to ****.After contacting ****, I was told the card had already been used at a Hy-Vee store in ********** location nearly four hours away from where I live and where I have never been. This was both shocking and frustrating, as I had the defective card in my possession and could not even activate or use it myself. I spent hours and put effort into this and still led to ******************* told me to go back to ******, and ****** told me to go back to ****. This cycle of back-and-forth has left me completely stuck with no resolution. As a last resort, I turned to ****************, who initially filed a dispute on my behalf. However, the claim was denied on the grounds that the card was usedsomething I could never have done, given that the card was physically defective from the ******** this point, the $100 is essentially lost or stolen through no fault of my own, and neither Target nor **** has taken responsibility. This experience has been incredibly disappointing, frustrating, and unfair.I am requesting a full refund of $100 (plus $6 - fees) or a proper replacement card. I trusted that my purchase would be valid and protected, and I expect the merchants involved to honor that trust.Thank you for your immediate attention to this matter. I look forward to a prompt resolution. If any more information is needed from me, please let me know.Sincerely,****** *******Business Response
Date: 10/17/2025
October 17, 2025
Mr. ***** *******
Better Business Bureau
**************************************************************************************
**********************
Re: Better Business Bureau Case #******** - ****** *******
Dear Mr. ************************ are writing in response to the concern reported by ****** ******* regarding their **** Gift Card. We appreciate these matters being brought to our attention.
****** ******* initially contacted our office on June 9, 2025, to report an issue they experienced with their gift card. A case was opened, and after a thorough review of the account and evaluation of the evidence provided, unfortunately we were unable to approve the case. Please know that we take concerns from our cardholders very seriously. We have performed a second-level review and found that ****** ******* was a victim of a form of fraud known as package tampering.This means that their card was fraudulently compromised prior to activation.Our fraud team continues to investigate this issue. We have overturned the denial, and the case has been finalized in favor of ****** *******. A refund check in the amount of $106.00 was sent via **** on September 25, 2025. We have notified ****** ******* of this information via email.
Please know that all calls are recorded for quality assurance, and we are reviewing the handling of ****** Khreisss interactions with customer **********************. If their calls were not handled with the appropriate level of care and accuracy, we will take corrective action to ensure better future results.
We truly value our cardholders and want them to have a pleasant experience with the product.We sincerely apologize for any inconvenience this matter has caused. Please call if you have any questions, or if we may be of further assistance in any way.
Sincerely,
Complaints Research Team
InComm Financial Services, ******************* Box 826
****************************
******************************************************************
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