Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Estes Services - Estes Heating and Air has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforEstes Services - Estes Heating and Air

            Heating and Air Conditioning
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.58/5stars

            Average of 48 Customer Reviews

            Customer Complaints

            18 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/1986

            Years in Business: 75

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Estes Heating and Air provides Provides HVAC, Plumbing and Electrical service to Residential and Commercial Customers.

            Products & Services

            Ductless Mini Split Systems, Electrical Services, HVAC services, Plmbing Services

            Business Details

            This is a multi-location business.

            Find a Location

            Estes Services - Estes Heating and Air has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              6/1/1981
              Years in Business:
              75
              Business Started:
              1/31/1949
              Business Incorporated:
              12/26/1967
              Accredited Since:
              3/1/1986
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Estes Heating & Air Conditioning, Inc.
              • Estes Heating and Air
              • Estes Services
              Hours of Operation

              Primary

              M:
              7:00 AM - 8:00 PM
              T:
              7:00 AM - 8:00 PM
              W:
              7:00 AM - 8:00 PM
              Th:
              7:00 AM - 8:00 PM
              F:
              7:00 AM - 8:00 PM
              Sa:
              8:00 AM - 4:00 PM
              Su:
              7:00 AM - 8:00 PM
              Business Management
              • Mr. Tommy Estes, Owner
              • Mr. Brandon Bazemore, Sales Manager
              • Mr. Joel Heller, Service Manager
              • Mr. Jeffrey Allison, IT Manager
              • Mr. John Waldorf, General Manager
              • Mr. Brian Estes, Vice President/Owner
              Contact Information

              Principal

              • Mr. Tommy Estes, Owner

              Customer Contact

              • Mr. John Waldorf, General Manager
              Additional Contact Information

              Fax Numbers

              • (404) 361-0809
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              18 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/16/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I am very unsatisfied with the service from Estes Heating and Air. On July 3, 2023, Laphoma ***** from Estes visited my home to repair my HVAC Unit not turning on in the heat of the summer. ******* arrived at 11:11 a.m. and repaired the unit. By 2:00 p.m. the same day, the unit was no longer working again. Due to the extreme heat, Estes sent another technician by the name of ************************* out who examined what ******* had done earlier and stated that what I really needed was a Bypass Damper. This was also place in writing via email to me by a ***************************** on July 10, 2023. ************************* advised that he could install the Bypass Damper and to call the company headquarters and ask that he come back out to install the Bypass Damper. Although not assigned to my region, ****** stated that the customer gets what he/she wants and to make the request. I called that day and scheduled ************************* for October 2, 2023, which was when he would be available in my area. The representative confirmed that ************************* would be the technician assigned. On October 2, 2023, Laphoma ***** showed up instead of *************************. Although quiet angry, I allowed ******* to continue with installing the Bypass Damper. To my surprise ******* informed me that a Bypass ****** was not what I needed, and that I needed instead a comfort analysis. I informed ******* that October 31st would be the next available date for the comfort analysis. I later learned after reviewing the invoice that ******* erroneously scheduled it for November 31st. There isn't even 31 days in November. When I called the office to get things changed, I spoke with ****** or ******* where I asked to speak to a manager. ****** or ******* informed me that **** or *****, the field supervisor would call me. As of October 16th, I have never heard from Estes (****) at all. I have been given the run around and been put off by Estes. I'm fed up. They have horrible customer service. I'm not a fool.
              Read More

              Customer Reviews

              48 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Doug J

              03/06/2024

              Fast response with knowledgeable technician. Even with discounts they were expensive. Shower faucet repair should not cost $350. Tub drain and spigot replacement estimate was approximately $800 to $1200 additionally. Crazy expensive

              Local BBB

              BBB Atlanta & NE Georgia

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.