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Business Profile

Employment Agencies

Insight Global, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Insight Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a warehouse material position with insight global in april ******************************************************************************************************************** asked me questions regarding employment. Was told they wanted to do a second interview with the agency manager at insight global had that interview it went good . They said they wanted me to do a video interview with the client they were hiring for ***************** so I had the interview it went great . So insight global and ***************** wanted me to do a physical tour of there facility did the tour it went great . I was told I was hired was sent an offer letter / contract I put in a two week notice with my current employer . Two weeks past right before my start date insight global *** called me to say the company didn't have the budget to hire me totally destroying my life lied and scammed me with a fake opportunity this company needs to be taken down with a huge lawsuit immediately I lost everything behind this company.

      Business Response

      Date: 05/27/2025

      Hi ****, we're sorry to hear about your experience with Insight Global and want to make this right. I have reached out to the appropriate departments to investigate this situation further and be in touch with you to learn more. Thank you for taking the time to leave a review to share your experience. 

    • Initial Complaint

      Date:05/01/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All - I feel that enough time has gone by to discuss my traumatizing experience with Insight Global. To start off I do not recommend this agency to any job seeker for the following reasons:1. Lower Offers - initial compensation discussion is high, the offer will be lower 2. The client comes first - you do not matter 3. Ghosting - once a recruiter is done with you, they block you 4. Unprofessional recruiters - They are sales agents making money off you and nothing more 5. There is no humanity in this Agency 6. If the recruiter comes off as too kind - Run I have had 2 terrible contracts with this company. December 2023 - ******* ********* induced me into accepting a lower offer with the pretense that she had spoken to employer that it will be contract to hire. I quit after week.May 2024 - ***** ******** , I was in the process of 2 interviews with 2 different companies via insight. This account manager pressured me to accepting a role that came out of nowhere after I said I was interested. After all the pressure (contact calls and emails), and guilt tripping, I accepted. And was immediately removed from the other roles in the system. That contract needed after 1 week and after promising to help me for the inconvenience she ghosted me and never spoke to me again.Please DO NOT no matter how desperate you may be do not. The mistreatment is not worth it, the trauma and hurt I cannot put into words, I am not sure how confidently bounce back.

      Business Response

      Date: 05/08/2025

      Thank you for taking the time to share your experience. We are deeply sorry to hear that your interactions with Insight Global did not meet your expectations, and more importantly, that you felt mistreated and unsupported. Your feedback is taken seriously, and we regret any distress this experience may have caused.

      We would welcome the opportunity to learn more and investigate this further. If you are open to it, please contact us directly at ***************************** so we can better understand what happened and work toward resolution.

      Wishing you the very best in your career journey,

    • Initial Complaint

      Date:02/25/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received an unsolicited phone call from this company at 6:49am.I have no business relationship with them, I had never spoken with their recruiter via email or ********, and I certainly had not provided consent for pre-8am phone call.I am on the federal do not call registry and have reported them to the ***.

      Business Response

      Date: 03/25/2025

      We sincerely apologize for the early morning call and any frustration this may have caused. At Insight Global, we strive to maintain professional and respectful communication with all individuals, and we're sorry to have missed the ***** We regret any inconvenience and appreciate you bringing this to our attention. Your feedback helps us improve, and we value the opportunity to make things right.

      If you'd like to speak with us further, please email us at ******************************************* Thank you! 

      Customer Answer

      Date: 03/25/2025

       
      Complaint: 22987231

      I am rejecting this response because:

      Not only did I receive an unsolicited, unconsented phone call. I also requested to be put on the do not call, do not contact list the very same day and another recruiter violated that at a later date.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:01/23/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After accepting an offer through Insight Global for a position with Verra Mobility and signing all the necessary documents, I was informed that my start date would be at the end of December. However, this date was repeatedly pushed backfirst to early January, then mid-January, and now late Januarywith no clear updates or timeline for when work will actually begin. Despite multiple assurances from both Insight Global and Verra Mobility that equipment would be sent last week, nothing has arrived. Ive received no tracking information, no follow-up, and no communication confirming the next steps.This lack of clarity has left me in professional and personal limbo. As a competitive candidate, I turned down two other offers because I believed in the vision and communication initially presented by Insight Global and Verra Mobility. Unfortunately, this has become the most unprofessional hiring experience of my career, marked by repeated delays, poor communication, and a lack of transparency.I am now seeking to escalate this matter to the leadership teams at both Insight Global and Verra Mobility, as this process has been deeply disappointing and unprofessional. My hope is that no other candidate or professional has to endure a similar experience in the future.

      Business Response

      Date: 03/05/2025

      Hello, we are deeply sorry to hear about your experience with both Insight Global and Verra Mobility. Candidate experience is a top priority for us and clearly we missed the **** with lack of communication from your Insight Global team. If you'd like to contact us directly with more details on your experience and the names of Insight Global employees you were working with, please email us at ****************************** Thank you for taking the time to share your feedback. 

    • Initial Complaint

      Date:12/16/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was employed by Insight Global from Oct 2020 to May 2024. For my kids insurance purpose I have contacted several times Insight Global at ****************************************** ********** (******)Senior Account Manager ************ to request form 1028 or a letter saying that I no longer work for them, but haven't received any response from them. What do I do? Please help. I need to submit this information to renew my sons health insurance.

      Business Response

      Date: 12/16/2024

      Hello, thank you for reaching out to us. We are sorry to hear about your communication issues and we are reaching out to our teams to ensure you are taken care of. We apologize for your inconvenience. If you'd like to email us directly, please reach out to us at ****************************** Thank you again for taking the time to share. 

    • Initial Complaint

      Date:12/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are a *************** that basically decided not to work with me after receiving a job offer from the company that I was sent out on an interview. They didn't like my attitude about asking for more money and decided to part ways with myself and dent the job that I was offered. **** ************** *****

      Business Response

      Date: 12/05/2024

      Hello, thank you for reaching out to **. We are sorry to hear you had a negative experience while working with Insight Global. We take complaints seriously and we'd like the chance to make it right. We are investigating this situation and will be reaching out to you soon to speak directly. Thank you again for taking the time to leave your feedback. 

    • Initial Complaint

      Date:10/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a contract for $32 an hour but was only paid $25 an hour for 4 months of work. Resulting in approximately $4,500 in lost wages.

      Business Response

      Date: 10/17/2024

      ******, thank you for reaching out and bringing this to our attention. We sincerely apologize for any confusion or inconvenience regarding your pay rate during your contract. We are committed to ensuring fair and transparent compensation for all of our employees and we take any discrepancies very seriously. 

      We are currently investigating your situation to further understand what occurred and resolve the issue as quickly as possible. Please be on the lookout for a member from our team to contact you for more information. If an error has been made, we will ensure any outstanding wages are corrected. 

      In the meantime, please feel free to reach out to us directly at ******************************************************* to discuss any further matters. Thank you!

    • Initial Complaint

      Date:09/02/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company set me up with a job that turned out to be a SCAM. I never got paid and I am still in legal dispute over pay with the company that they set me up with. On top of this, any other job I have applied with for Insight Global has been met with either rejection or being ignored completely. If one of their clients screws you over, they leave you hanging high and dry. They do not care if theyve screwed you over as long as they can falsify their metrics. Do not accept any job associated with Insight Global!

      Business Response

      Date: 09/11/2024

      Thank you for bringing your concerns to our attention. We take these matters very seriously and want to ensure that any issues are addressed promptly. We will be reaching out to you soon to discuss your experience in more detail and work towards a resolution.

    • Initial Complaint

      Date:11/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 04/01/2022 this company was contracted thru ADT to install cameras on my home. After going out with the tech to show him where the cameras should be install he installed them in the incorrect area. Due to this he damaged my my home. On the 2nd attempt he came out to move the camera and did the exact same thing again. I have been going back to back with ************************* with no resolution. I have left several voice mails along with email only to have been ignored many times. It will soon be 2 years

      Business Response

      Date: 11/13/2023

      Hey! Thank you for sharing your honest feedback. We're sorry to hear about your experience with Insight Global's Client. Although the *** contractor was hired though Insight Global. *** would need to be contacted to issue a refund. Please let us know if we can assist in anyway. 

    • Initial Complaint

      Date:09/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been repeatedly harassed by insight global mutliple times over the past 3-4 years. I have clearly communicated to them, and asked them to notate that I am only interested in Software Engineering or Adjacent roles, that pay over $50/hour, or Non-software roles that pay over $75/hour. I had atleast three reps verify to me in this time frame that the notes were clearly on my account with them.Once again, on 9/18 I got yet another call from Insight Global in which they wanted to offer me an entry level Helpdesk role, that paid AT MOST, $30/hr. Incase the person reading the complaint isnt in IT, its like offering a established Dentist a residency in an ER. It is insulting in every way.Id like to see ********************** incur an F Minus rating for the duration of their time in business. They have zero respect, zero intelligence, and zero charisma

      Business Response

      Date: 09/26/2023

      Thank you for sharing your honest feedback. We're sorry to hear about your experience with Insight Global. Candidate satisfaction is a top priority for us, and we strive to make every interaction with our candidates and employees a positive one.

      Customer Answer

      Date: 09/26/2023

       
      Complaint: 20631327

      I am rejecting this response because:

      It is corporate double speak with zero accountability for the harassment I have endured

      Sincerely,

      *****************

    Insight Global, LLC is BBB Accredited.

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