Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam!!! First year I spent $199 on a basic package never received free trip or id cards. They offered little to no training ******** videos). I never received any discounts on travel except discount I could've gotten on hotels.com (sometimes that site was cheaper) for free. The next year I wanted to cancel my membership was was told I could not if I wanted my commissions for my vacation I booked. I purchased the membership on on November 26, 2022 and if it is truly an annual membership then it should not have renew until November 26, 2023, which was well passed the time I would have gotten my commissions. All the things they tell you that you will receive you don't seems like fraud and a fake company. They're a total SCAM and should NOT be in business. I received NO trips, NO commissions, and NO refund. I want my refund! I have made several attempts to get my commission and refund with no response or response with broken promises.

  Business Response

  Date: 12/12/2023

  Good afternoon,

   

  I see this member has done a chargeback for the cost of her membership therefore we are unable to process a refund.   Additionally the reservations that show commissions due  have a travel date of Nov 2023 and our commission  payouts takes place 60 days after travel is completed and the vendors have paid us a commission this would occur in Jan 2024.  Per our terms in order to collect commissions you must be an active member and due to her disputing the charges on her membership on Dec 6 2023 she is no longer an active member. 

  Member would have to remove the chargeback with her credit card company in order for us to process a refund for her.  
  

   

   

   

   

  Business Response

  Date: 12/12/2023

  Hello,

   

  Accounting has approved her commissions to be paid out even though she has disputed the member fee.  ************** will payout it Jan **** which is according to our payout policies.

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20994690
  
  I am rejecting this response because the vendor will still give your company the commission owed to me. If the company will process my refund asap and pay my due commission, I would be happy to remove the chargeback. Unfortunately, I had to request a chargeback from my credit card because Global Travel was giving me the run around. Also, I spoke with a customer service representative this morning and was told I would get a call back within the next 10 minutes from the supervision and 6 hours later, I am still awaiting this call. I am owed over $400 in commission for vacations I booked while being a member there and deserve my money.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/14/2023

  Hello,

   

  Accounting has approved her commissions to be paid out even though she has disputed the member fee.  ************** will payout it Jan **** which is according to our payout policies.

  Customer Answer

  Date: 01/11/2024

  This company has not given me my refund and they have placed my phone number a do not call list so I cannot even contact them to get any information. I also I am having a problem following up on commission that was promised to me.

  Customer Answer

  Date: 01/18/2024

  This company has not given me my refund and they have placed my phone number a do not call list so I cannot even contact them to get any information. I also I am having a problem following up on commission that was promised to me.

  Business Response

  Date: 01/31/2024

  *************** spoke with our team on Jan 23rd.  She did a previous dispute via her credit card company which she lost as she was outside of the refund time frame.  She contacted us and asked to have her membership reinstated since she lost the dispute and was outside the refund time.   There is no refund due for this membership.

   

  Customer Answer

  Date: 01/31/2024

  I asked for a refund a number of times After they told me they would give it to me if I canceled the dispute with my credit card company. Because of my dispute They black listed me and added me to a do not call list. They fought my dispute and won, and then they refused me access to the site and use of the useless membership; but since they had my money, I demanded access to their site. People should NEVER EVER use this company! As I started they added me to a do not call list and refused to give me a refund and that is the ONLY reason I wanted access to their site..Trust me I would prefer my money back rather than have access to their useless membership! THIS COMPANY IS A SCAM AND SHOULD BE SHUT DOWN!!

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 20994690
  
  I am rejecting this response because: 

  
  Date Sent: 1/31/2024 6:33:10 PM
  I asked for a refund a number of times After they told me they would give it to me if I canceled the dispute with my credit card company. Because of my dispute They black listed me and added me to a do not call list. They fought my dispute and won, and then they refused me access to the site and use of the useless membership; but since they had my money, I demanded access to their site. People should NEVER EVER use this company! As I started they added me to a do not call list and refused to give me a refund and that is the ONLY reason I wanted access to their site..Trust me I would prefer my money back rather than have access to their useless membership! THIS COMPANY IS A SCAM AND SHOULD BE SHUT DOWN!!

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/01/2024

  Good afternoon,  As stated this order is past the refund period. ******************* credit card company rejected her dispute based on the terms of the purchase.  When she learned the dispute was rejected by her credit card company she requested the membership be reinstated. 

  This complaint needs to be closed.

  We will not be processing any refunds. 

  Customer Answer

  Date: 02/05/2024

  This company is a scam! They do nothing for you! And I wouldve cancelled my membership immediately after I was charged whoever no one would respond to my calls or emails. They do not do what is promised. I did not receive any discounted trips or even hotel rates. The rates are their site are more expensive than hotels.com. No one should ever sign up for their membership and I will be sure to post on every one of their advertisements until I am awarded my refund. They should be put out of business. I wish I had read the complaints on this site before I joined the site. Such a huge disappointment!! So sad that a company can be able to take such advantage of people. This companys membership is USELESS!! 

  Customer Answer

  Date: 02/05/2024

  This company is a scam! They do nothing for you! And I wouldve cancelled my membership immediately after I was charged whoever no one would respond to my calls or emails. They do not do what is promised. I did not receive any discounted trips or even hotel rates. The rates are their site are more expensive than hotels.com. No one should ever sign up for their membership and I will be sure to post on every one of their advertisements until I am awarded my refund. They should be put out of business. I wish I had read the complaints on this site before I joined the site. Such a huge disappointment!! So sad that a company can be able to take such advantage of people. This companys membership is USELESS!! 

• Initial Complaint

  Date:10/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted multiple times to contact Go Shop and Save customer support only to have the call picked up but ignored. Please cancel all memberships with this company, add me to do not call list, and refund all recent charges.

  Business Response

  Date: 10/11/2023

  The membership has been cancelled as requested recent order has been refunded and phone has been added to the DNC list.

  Customer Answer

  Date: 10/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I expressed an interest in being contacted by this company to become a travel advisor through their host agency. After speaking with a rep from their company I decided that what they were offering was not for me. Since then I have been contacted countless times via phone calls despite requesting to be added to a do not call list, both verbally to a person and through their automated prompts, on three different occasions. The calls still continue. Simply put, I do not wish to ever be contacted by Global Travel International again. I feel terrible for your representatives as this behavior is without question turning prospective agents away from doing business with your company.

  Business Response

  Date: 05/22/2023

  Good morning,  The information we show in our system for this contact is as follows :

  ****** *******  ***** ******** *********************
  

  We have placed on this contact on our DO NOT CONTACT list.  They should not receive any further contact to the information they provided.

   

   

   

   

  Customer Answer

  Date: 05/22/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Immediately following receiving this response I was contacted yet again at my ********************** email address which they also had along with the contact details they have already listed. Please kindly remove that email from your systems/lists as well. I have attached a screenshot of the forwarded email I received at that email address from Ana G***** of Global Travel International.

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I TRIED TO CANCEL THE Subscriptions ON THERE SITE AND THE CANCEL BUTTON DONT WORK I CANCELLED THE SUBSCRIPTION BACK IN JULY AND IT DIDNT CANCEL THEN THE **** I SPOKE SAID I SHOULD HAVE RECEIVED A EMAIL BUT I DIDNT SO I CALLED TO CANCEL TODAY AND I NEVER RECEIVED A EMAIL AND ***** WILL NOT RETURN MY MONEY

  Business Response

  Date: 01/27/2023

  Good morning,

   

  The membership for ****************************** has been cancelled and refunded in our system.  Refunds can take 7 - 10 business days to show on a customers credit card.  

  Refunded - Trans-ID: **********.

  I will send *************** an email confirming cancellation and refund.  

• Initial Complaint

  Date:12/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is harassing me daily multiple times with text messages that I cannot stop. I'll delete them, I get another one. Obviously they have a program that lets them know when a text message is deleted because immediately they send me another one. I have blocked the numbers, they just text me from another one. I am 73 years old and I do not want to be hassled by this company. It's ridiculous that we have no control over that scam text messages, phone calls, and mail from companies that will not leave you alone. Please make them stop contacting me!

  Business Response

  Date: 12/15/2022

  Good afternoon,
  
  We do not show that we have a prospective or current customer by the name of ***************************. We searched our database back to 2018.
  
  Can the customer provide a phone or email address for us to do further research to determine if another person may have submitted her information.

  Customer Answer

  Date: 12/23/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am receiving multiple texts daily saying they are from global travel. They are from a different phone number every day. I received one in the last five minutes from ************. If this company is saying they are not the ones doing this then they need to stop this scam using their name. I consider this harassment and I am tired of it.
  

  Business Response

  Date: 01/03/2023

  As stated we do not show this name in any of our systems. As a customer or a prospect. Additionally the number she shows ************ is not one of our phone numbers so we do not believe it is our company that she is having the issue with.
  Again we can better research if they will provide an email or phone.
  *************************** does not exist in our database. We are not the company contacting her.
  
  

• Initial Complaint

  Date:06/14/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Journey pass is attempting to charge my debit card . I have no idea what this company is or what they provide, i have never signed up for anything with them. I have now have had to replace my debit card and they continue to attempt to charge my previous card. I do not feel comfortable reaching out to them in the event this is a scammer and do not want to provide them with any information.

  Business Response

  Date: 06/29/2022

  Business Response /* (1000, 5, 2022/06/14) */ Hello, This person joined our program on Jun 3rd and provided a credit card that declined for the initial fee. We have attempted to process the charge again. We will make note they are no longer interested and will stop any attempts to process the membership they purchased on Jun 3rd. Consumer Response /* (3000, 7, 2022/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never joined to any program .I was calling to to bandfield pet doctor office to the number was provided on the letter for my pet because I received a letter saying that I have an amount to pay and one guy with Indian accent answered explained him I was calling to verify the information because already paid he then said before provide the information they are offering a gift card , I said no. I just want to be remove and stop attempting to charge my card. Business Response /* (4000, 9, 2022/06/15) */ As stated in our first reply we have made note they are not interested and will not attempt any additional charges. This removes them from the program. Consumer Response /* (2000, 12, 2022/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you. Appreciate it . I hope I don't have to dealing in the future anymore with this issue.

• Initial Complaint

  Date:06/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $299 on the 25th of May 2022 to Global Travel for their Travel Agent membership program. During the trial period, which is 2 weeks you can decide to get your money back. On the 7th of June 2022, I decided that I was no longer interested in becoming a member. There was no option on their website to cancel my membership. The following day, I sent out an email explaining that I would like a refund. They said there was nothing they could do because I have exceeded the trial period and no longer eligible for a refund. After speaking to customer service on the phone, they said I have to call in to cancel my membership. How is it that canceling my membership is so difficult, but they have an option online that's so easy and convenient for me to make a payment and become a member? Also, I don't think I was past the trial period, and I would like a full refund please.

  Business Response

  Date: 06/28/2022

  Business Response /* (1000, 5, 2022/06/09) */ Good afternoon, We have refunded this membership today the 299.00 that was charged. 06/09/2022 12:24pm - Refunded - $299.00 Trans-ID:*********** Consumer Response /* (2000, 7, 2022/06/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) The people I later spoke to regarding my refund were very helpful. And I'm very thankful they were able to give a full refund. Thank you!