Complaints
This profile includes complaints for Good Greek Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 89 total complaints in the last 3 years.
- 46 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 06 FEB 2025 we prepaid this company, in full ($5922.50), for moving and storage services - including move out from our current home, move in to our new home, and 6 months of storage. this was the amount invoiced and reflected multiple discounts including incentives for prepayment,on 18 JUN 2025, while trying to schedule the final portion of our move and delivery of our property from storage, this company has issued a new invoice, which by the admission of their own general manager constitute bait-and-switch by removing the amounts that were originally credited as prepayment incentives and demanding an additional $3400 to complete our move and deliver our property.
Business Response
Date: 06/20/2025
Good afternoon ,
We greatly appreciate our clients follow up to this matter and opening the lines of communication in hopes of providing clarity.
Our client was provided an accurate invoice for her move into our storage pending an additional invoice for the move out and service charges that would apply.
All charges were detailed and disclosed to client on their estimate and contract that were both signed prior to service being rendered.
Our team has been working with our client to come to an amicable understanding of all charges. Client is not being incorrectly billed or double billed.
Please let me know if you require any additional documents or information to further clarify. Thank you.
Customer Answer
Date: 06/20/2025
Complaint: 23487533
I am rejecting this response because:
Discounts that were applied in February were reversed in June; business claims this was an internal error but only decided it was an error after 4 months and threatened to hold our personal belongings hostage unless we paid for items that were previously discounted when we prepaid IN FULL in February.We paid the ****** for our personal belongings, but business has behaved unethically and their billing and accounting practices lack even a modicum of transparency or honesty.
Sincerely,
*** *******Business Response
Date: 06/25/2025
We appreciate our clients response to this matter and appreciate the opportunity to provide further clarification.
The " discounts" client is referring to was for the sole purpose to not obligate our client to pay for services that had not happened yet but were part of the estimate and were applicable at a later time.
Client was provided with all charges ahead of time with proper break down. We apologize for any confusion and stand by to answer any additional questions. Thank you.
Customer Answer
Date: 06/26/2025
Complaint: 23487533
I am rejecting this response because:The invoice that the discounts were applied to was the FINAL INVOICE we requested in IN FEBRUARY in order to take advantage of favorable rates for PREPAYMENT IN FULL of our move, including storage and delivery or our personal property.
Other discounts applied to the same invoice were not backed out, nor were we double-billed, for other items that were previously discounted.
The business seems to think that by applying the PREPAYMENT discounts, then double billing us for delivering our personal property, then holding our personal property hostage until we paid the double billed amounts, they did us some sort of favor; that is not the case.
Their accounting practices violate GAAP, their invoice was misleading to the point of being fraudulent since we were clear when we requested a FINAL INVOICE that our intention was to PREPAY IN FULL to take advantage of the prepayment incentives the offered. Their coercive tactics (basically taunting us with "we still have your stuff and we're keeping it until you pay us") would lead any reasonable person, or court of competent jurisdiction, to conclude that their intent was to extort the additional payment from us at the eleventh hour. Which, in fact, is exactly what they did.
They also misled us with regard to the the resources that would be dedicated to the final move, stating that they would send five laborers and two trucks then only sending three laborers and one truck which was TOO SMALL to finish the job they were hired for. Leaving us, after 13 hours of unloading, loading, and unloading again, with the need to hire someone else to finish the move because of their deceptive practices.
Sincerely,
*** *******
Initial Complaint
Date:06/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2/19/25 Good Greek Movers was hired to pack our artwork and move our furniture and belongings to their storage facility. Upon finding a home they would deliver to ***********, **. The guaranteed price was $8,775. We paid an additional $850 per month for storage. We scheduled delivery for 5/2/25. We received a call that morning from the company stating the was no easy access to our home, therefore we would have to pay an additional $1800. It turns out the driver took a wrong turn down a private dirt road and got the semi stuck. It took a tow truck driver 8 hours to get him unstuck. I explained we live on a paved road with double yellow lines all the way to our driveway, therefore we should not be held liable for their driver's mistake. They lowered the "hostage fee" to $1300. When the driver showed up on 5/3/25, they would not deliver until we paid the fee and signed another new contract. I signed using "Under Duress" but somehow when we received our copy it had my spouse's signature on it. Upon unloading our belongings, we discovered the artwork was not properly packed. It was just thrown into boxes and there was quite a bit of damage. An example is a piece of artwork at the bottom of a box with a grill on top of it. Upon unwrapping our leather sectional sofa, they sliced through the leather with a box cutter. We had several glass shelves broken. Our irreplaceable speakers were damaged. The cost to replace one part was $1,046. There was damage to our floors and walls. I did contact **************** to dispute the "hostage fee". I filed a claim with Good Greek. Upon finding out we had a dispute, they stopped all work on the claim. There are really 2 separate issues here. Our insurance will not pay for damage due to the gross negligence on the part of the mover. The Good Greek is not cooperating and from seeing the reviews and number of complaints it seems like this is par for the course for this company. Attached are some photosBusiness Response
Date: 06/16/2025
Please accept this communication in response to complaint ********. On behalf of the Good Greek organization, we respectfully submit the below reply.
We take matters of this nature very seriously, and we very much value our customers. It is paramount importance to us to elevate the customer experience at every return and address matters of this nature quickly and appropriately.
We are, and have been, in actively in communications with the complaints in this matter. Following their move with us, the complainant raised questions and concerns. In response, our team reached out swiftly to engage in resolution discussions, including commencing the claims process.
In addition to commencing the claims process, we have been in communications with the complainant to provide response, and to share the appropriate information and documentation with regard to their concerns. The claims file remains pending at this time. However, additional information and documentation was requested from the complainant, which we have yet to receive. As such, the process has been temporarily paused, pending the complainants reply. We reached out via email, but have not received the requested items, but rather received notification of this subject complaint.
As for concerns regarding the charges, this matter was explained to the complainant in great detail, and in fact, they executed an addendum outlining the additional charges. Please find all relevant paperwork attached. The additional charges were for shuttle service because of access issues to the complainants delivery address. This was required in order to complete the job properly, safely and professionally. Access was an issue based on the location and landscape of the delivery address. Once again, this was explained at length to the complainant.
The complainant advises that they have filed a chargeback with their credit card company- and an insurance claim on the insurance policy they purchased for this transaction. these items are crucial in finalizing the claims process. We have requested additional information and documentation which has not been *********** such, the claim remains, paused at this time.
We remain committed to resolving this matter amicably as quickly as possible, but this will require the complainant to work with us. We look forward to hearing back from the complainant and resolving matters to their satisfaction.
Thank you in advance and please let us know if theres any additional information or documentation you require at this time. Have a wonderful day.Customer Answer
Date: 07/02/2025
The Good Greek movers has been in touch with us. It is to let us know they are waiting on the separate charge back claim and will not proceed with the damages claim until this has been settled. **************** has reached out 3 times to the Good Greek, and have not yet received a response.
1. Access to our house is not an issue. We live on a 2 lane county maintained paved road with double lines all the way to our driverway. Their driver took a route through a private *********, which would not accomodate their semi. We have semi's up our road daily.
2. We have provided all information requested by the Good Greek. I keep getting emails from them with "platitudes" that they will stay on top of this, but they will not address the claims for damages they caused until the "charge back" issue is resolved. It can't be resolved until they respond to *****************
3. We had a "guarantee delivery to ***********" Ga written on our contract. Once the driver (who admittedly said he had only driven a semi 3 times prior),. took the wrong turn, we received a call that we would have to pay more money and sign a new contract, or they would not deliver our belongings. I signed the contract using the signature "Under Duress". When they sent me a copy of the contract, they had used my partners signature from another form that had been signed. I would not have used either of our signatures on this new contract they were using to hold our belongings hostage.
Customer Answer
Date: 07/02/2025
Complaint: 23454355The Good Greek movers has been in touch with us. It is to let us know they are waiting on the separate charge back claim and will not proceed with the damages claim until this has been settled. **************** has reached out 3 times to the Good Greek, and have not yet received a response.
1. Access to our house is not an issue. We live on a 2 lane county maintained paved road with double lines all the way to our driverway. Their driver took a route through a private *********, which would not accomodate their semi. We have semi's up our road daily.
2. We have provided all information requested by the Good Greek. I keep getting emails from them with "platitudes" that they will stay on top of this, but they will not address the claims for damages they caused until the "charge back" issue is resolved. It can't be resolved until they respond to American Express.
3. We had a "guarantee delivery to ***********" Ga written on our contract. Once the driver (who admittedly said he had only driven a semi 3 times prior),. took the wrong turn, we received a call that we would have to pay more money and sign a new contract, or they would not deliver our belongings. I signed the contract using the signature "Under Duress". When they sent me a copy of the contract, they had used my partners signature from another form that had been signed. I would not have used either of our signatures on this new contract they were using to hold our belongings hostage.
:
Sincerely,
**** *****Business Response
Date: 07/04/2025
On behalf of the Good Greek organization, we respectfully submit the following response regarding the recent rejection communication.
We take matters of this nature very seriously and greatly value our customers. It is of paramount importance to us to elevate the customer experience at every stage and to address concerns swiftly and appropriately.
We have been in active communication with the complainant since their move. Following their relocation, the customer raised several questions and concerns. Our team responded promptly, initiating discussions aimed at resolution and commencing the formal claims process.
To restate the facts: the customer was provided services per the agreed terms, including additional shuttle service that was required due to access limitations at the delivery address. These access-related issues were clearly communicated, and the complainant signed an addendum acknowledging the additional charges. Please find the relevant documentation attached.
We have provided detailed responses to the complainant and shared the necessary documentation regarding their concerns. While the claims file remains open, we have requested additional information and documents from the complainant in order to proceed. Despite follow-up via email, the requested materials have not been received. Instead, we received notification of the subject complaint.
Additionally, the complainant advised that they have initiated a chargeback through their credit card company. Our response to the chargeback has been submitted, and the matter now remains pending a determination from the merchant processor. The complainant also indicated they attempted to file a claim through their renters insurance, rather than utilizing a moving insurance policy specifically designated for this transactionas was initially alluded to.
We remain committed to resolving this matter amicably and as promptly as possible. However, we are not able to process any claims or complaints for monetary compensation until the dispute between merchants has come to a close.
Please let us know if any further information or documentation is needed at this time. Thank you for your attention, and we look forward to resolving this matter in a timely and fair manner.Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business offered to match a competitor price. When it came time to pay the movers they would not unload the truck until paid. I then found out they didn't match the price and charged a service fee of 25%. I paid it otherwise my stuff was held hostage. They then finished and added another charge after they left saying the movers stayed longer which they didn't. That was approx another $165. **** move cost over 500 theb originally quoted. Also I have3remote controls missing that's in the master bedroom. 2 for a TV and 1 for a bed. I asked for a claim form from the company and they are not respondingBusiness Response
Date: 06/20/2025
Good afternoon ,
We appreciate our client taking the time to bring his concerns to our attention and providing us with the opportunity to come to a resolution.
We have investigated this matter and have extended our client a good faith offer to address their damage claim and inconvenience.
We have paid our client their requested amount to close out all claims and complaints. Please advise if any additional information is required. Thank you and have a great day.
Customer Answer
Date: 06/20/2025
Complaint: 23432370
I am rejecting this response because I also asked for the service charge to be refunded. I was told it would he investigated and get a response after the refund. The original agreement was to match a competitor in total. In addition there was add ons for shrink wrap and tape. I was never asked if I wanted anything shrink wrapped or advised of being charged. I still want the 25% service charge removed as I was told it was a price match
Sincerely,
******* MandarineBusiness Response
Date: 06/25/2025
Good afternoon ,
We appreciate our clients follow up and the opportunity to further clarify.
We have investigated this matter including reviewing all recorded calls between Mr. ********* and our office staff.
Please note that the 25% surcharge has consistently applied and has not been subject to waiver. The client additionally signed agreeing to the surcharge on the contract and estimate.
Client was extended a customer service credit included in the settlement and the requested claim amount.
Please let me know if you have any additional questions or concerns I can address. Thank you.
Customer Answer
Date: 06/26/2025
Complaint: 23432370
I am rejecting this response because:they advised they would match a price from a competitor. They did not do that by adding the 25% service fee. Their reviews online clearly show that the practice this in a manner towards other customers. I was asked to remove my negative review in exchange to get some money back from them. At the end of the day they did not match the fee and lost some of my items. They did pay to replace the lost items.
Sincerely,
******* MandarineInitial Complaint
Date:05/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Two months ago, on March 27th, Good Greek Moving & Storage delivered our household goods to our new home, after storing them with them since late November 2024. We were shocked at the extensive damage of so many items exceeding $4000. We have moved over a dozen times including overseas and across the country over the last 30 years but have never experienced such poor care and negligence of our valuables as under Good Greek's care, in a rather simple intrastate move within *******, from North of ******* to South of *****. The largest and most expensive item that makes up most of our claim, a year and half old Peloton Treadmill in great shape, valued at about $3000 to replace or $2000 to repair, was damaged to the point that it won't even turn on. We submitted their required claim forms with extensive pictures and finally received a response after 45 days that they would only reimburse us $640 based on the minimum 60 cents per pound under Florida law. We called and left many voicemails and emailed the director of claims, ****** *****, over a half dozen times to request at least $4000 to repair or replace our items and we received no response for her. She completed ignored us. Finally, just today, after several weeks, Ms. ***** responded via email with an increased refund offer from $640 to $950, which is still woefully insufficient to repair or replace the items that they clearly and openly admit was damaged under their care. We request that Good Greek Moving & Storage properly refund us at least $4000 so that we can at least repair or replace the items that we trusted under their care and they damaged.Business Response
Date: 06/06/2025
Good afternoon,
We greatly appreciate *** and Mrs. ****** time and the opportunity to rectify this matter with them.
Client has filed a claim with our organization and was processed based off the coverage elected for the move.
Thankfully the client was gracious enough to work with our organization, and we have come to an amicable resolution.
If there are any follow up questions or concerns, please do not hesitate to contact us. Thank you.
Customer Answer
Date: 06/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and we reluctantly find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:05/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm a pastor in ************* and my board of deacons allocated $500 to help a former member in need with a move through Good Greek Movers. I made this payment over the phone via credit card and asked the representative multiple times to limit the payment to the $500 and to dissociate my card from the account since I knew the person in question was older and of limited means and that I was not willing or able to serve as their guarantor, nor was that appropriate in this professional role. The representative assured me that this has been done and Good Greek has a recording of this conversation. I recently found out that Good Greek failed to do what their representative had promised and charged my credit card for the move, which came to approximately $3000 dollars in total. They have returned some of this, but they are refusing to return the full amount, despite the fact that I only authorized a $500 charge and explicitly indicated that the card was not to be used on the account in any other way.Business Response
Date: 05/23/2025
Thank you for sharing the above reference complaint. We take matters of this nature very seriously and are committed to resolving this matter as swiftly as possible.
This matter is presently under review internally. Our team has been in consistent communications with the complainant. Additionally, there has been an adjustment on the subject account, and the complaint has received a partial refund as mentioned.
The complainant did in fact authorize a charge for our services rendered. There appears to be discrepancy as to the amount, which again, is under review and investigation. We are assessing all relevant information and documentation and will address any inadvertent errors accordingly. Once again, we remain committed to resolving this matter to the complaint and satisfaction as swifty as possible. Here at Good Greek, we value our customers and strive to elevate the customer experience at every turn.
Please feel free to contact me if you have any questions. Thank you so much and have a great day.
Business Response
Date: 05/29/2025
Good afternoon ,
This message serves as a follow up to complaint *********** for Ms. **** ******. We are happy to report that we have worked internally with client to come to an amicable resolution and closing to this matter.
We are on stand by if you or the client has any additional questions or concerns. Thank you for your time.
Business Response
Date: 05/29/2025
Good afternoon ,
This message serves as a follow up to complaint *********** for Ms. **** ******. We are happy to report that we have worked internally with client to come to an amicable resolution and closing to this matter.
We are on stand by if you or the client has any additional questions or concerns. Thank you for your time.
Customer Answer
Date: 06/10/2025
Complaint: 23274647
Good Greek did ultimately refund the money that they had wrongly charged, however it took over three weeks and was exceptionally stressful, with inconsistent communication of their part. Furthermore, there are a number of items in their responses that are misleading and dishonest. For these reasons, I am rejecting their response.First, Good Greek's claim in their 5/27 response that my complaint was not about unauthorized charges but a "discrepancy as to the amount," is incorrect. Good Greek made two charges to my credit card despite a note in my file explicitly stating that the account was not to be charged further. The dispute was not about the amount, but about the fact that they gave their driver access to a card after I had explicitly said I did not authorize further use and after their representative had assured me that it would not be used again.
Second, Good Greek's claim 5/29 claim that they reached an "amicable resolution" with me is also incorrect. I am not satisfied with their cavalier treatment of my financial data, their tireless work to avoid accountability, the unacceptable amount of time it took to receive a refund, and their misrepresentation of my complaint.
There is no follow up needed, as there is no further action Good Greek could take that would make me withdraw this claim or express satisfaction with its resolution. I hope that my complaint can help alert others to this unscrupulous business before they find themselves in the same position I was.
Sincerely,
**** ******Initial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired Good Greek to unload a moving truck on March 1, 2025. I paid them a total of $583.75.The contract I e-signed with them was in digital form and did not allow me to select an option for additional insurance. In addition, it was never explained to me that I had the option to obtain additional insurance.On the day of the move (March 1st), Good Greek sent three (3) individuals to unpack the truck. The very last item to be unpacked was a 75" ******* 4k ******** (purchased for $2130 about 2 years ago). The movers dropped the television on its corner, causing the screen to break. The mover who dropped it was extremely unprofessional, unapologetic, and verbally harassed me when I asked to take a photo or video of him and the broken television.I immediately called the Good Greek corporate office and was reassured that everything would be fine and that they would recoup me for the broken television.I submitted a claim with Good Greek for the broken TV that same day. It took them 25 days to respond to the claim. Their response only offered me $150.00. I did not accept this offer because it is unreasonable and fails to properly compensate me for the damage caused. I am willing to accept $1,200.00 (the market value of a replacement TV).Business Response
Date: 05/07/2025
On behalf of the Good Greek organization, I submit the following reply statement in response to the complaint filed by Mr. ********* hereinafter the customer.
The customer contacted our organization on Feb 26th ***** for labor services to unload a truck that was not loaded or packed by our organization.
Client submitted claim on the 1st of March but did not submit supporting documentation for claim until the 5th of March. By contract, we are allotted 90 days to provide resolution to client. Mr. ******** was provided a determination on the 25th of March.
Per the terms of Mr. ********* signed agreement, client elected standard protection which is $0.60 per pound per item. Per the exact terms, we hold no liability for any damage reported from a truck we did not load or pack.
In good faith, we presented the client a good faith of $150 to go towards his loss. Our crew members reserve the right to not be recorded. We provided our client with all relevant information for coverage and liability terms.
Please see attached signed estimate, signed contract and claim determination for your review. I have highlighted pertinent information for easy review. Please let us know if you have any questions or require any additional information. At this time, we stand by our final offer of $150 as the best and last offer for this claim. Thank you.
Customer Answer
Date: 05/15/2025
Complaint: 23235456
Thank you for your response. I just emailed ****** ***** in your claims department, stating that I would like to go ahead and accept the $150.00 good faith offer. Once I actually receive that payment, I will agree to accept your response and close this case. For now, I'd like it to remain open until I receive the payment.
Sincerely,
****** ********Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January 2025 i contacted Good Greek to set up my move from brickell to *************. at the time i advised that a *** was required by the building that i lived in and that the moving truck would need to be a certain height if it was to tall they would not allow them in.A few weeks before the move I called to let them know that i would also be needing to dispose of a TV stand and dining room table.On March 19th they showed up for the move and were not allowed in becasue the truck they sent was to tall. I called the company and they said that they were going to send another truck over, but that it would take some time. In an effort to avoid having to come up with a plan when the truck arrived they were going to leave two men to start packing. I advised that everything was ready to go. all that need to be wrapped was the mattress, mirror and sofa. I was told not to worry that they would start with that and when the moving truck arrived they would be ready to go.The two men were very profession and finished working within 45 mintues. They stayed waiting for about 2 hours until the new truck showed up. I was told that i was not going to be charged for the disposal of the furniture. when we arrived at the storage place to unload the truck i was given the bill and noticed that they were charging me from the moment the two men got off the truck. I called and was told that i was not being charged for the disposal due to their error for sending the wrong truck. I understood but also told them that i was being charged for 2 hours of work that was not performed. I was advised that they could not do both. in the end i was charged for the furniture removal and not charged for 1 hour of work. they messes up. there is an email with exact truck measurements. they should not have charged me for the disposal or the 2 hours of work not performed. at the time they were holding my things hostage and need to resolve to avoid incurring additional time.Business Response
Date: 05/14/2025
Good afternoon ,
We are in receipt of clients complaint and apologize for any inconvenience this matter may have caused.
From our records, I see client was extended compensation in the total of $261.25 for the waiting time. This credit was provided based off the report of client, even though we have GPS time stamps that reflect a shorter waiting time.
I have attempted to call client to further discuss a resolution, in hopes of coming to a swift closing to this issue we are prepared to split the cost of the Junk removal service that was provided.
This would extend the client a credit of $197.50 but we will round to a credit of $200.00. We are hopeful that our good faith offer is met with our clients approval. Thank you and we look forward to hearing back.
Customer Answer
Date: 05/28/2025
They did not extend a credit at any time during the move.
the fact that there was a wait time was due to an error on their part.
good Greek left me a message a few weeks ago. I called back and was left on hold. Per there message below they are willing to provide a $200 refund which I can accept.Customer Answer
Date: 05/28/2025
Complaint: 23191352
They did not extend a credit at any time during the move.
the fact that there was a wait time was due to an error on their part.
good Greek left me a message a few weeks ago. I called back and was left on hold. Per there message below they are willing to provide a $200 refund which I can accept.
Sincerely,
**** ********Business Response
Date: 05/29/2025
Good morning,
Thank you Mrs. ******** for your response and follow up to this matter.
We are happy to hear we are able to reach an amicable resolution to this matter. Attached in this thread is a copy of your invoice reflecting the initial credit applied to your file for your records.
To accept the additional credit extended to you, I have sent you a document for your review and signature as a docusign via email.
If you or BBB have any follow up questions or concerns, please do not hesitate to let us know. Thank you.
Customer Answer
Date: 06/02/2025
Complaint: 23191352
I am rejecting this response because: I have not recieved any emails or documents regarding a return.
Sincerely,
**** ********Initial Complaint
Date:04/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This was the most horrific experience we have EVER ******* of the men put the back of his head through the wall. They broke a long price of glass from our dresser drawer before they had even been able to wrap it. So it was in storage for 3 weeks and then moving day came. Apparently two different sets of crew packed the truck and delivered them. As soon as they opened the truck doors 3 of our beautiful ceramic outside pots came flying out and smashed into little pieces. special pool lounge bed which had come from a specialty patio company, broken and beyond repair. pool outdoor towel rail which also comes from a specialty patio company, broken beyond repair, it was my mums who passed away two years ago so not replaceable and very upset. A heavy 55 ******** that was cracked and broken picture now doesnt work, tv stand which now we cant use the tv was cracked and broken so tv no use, another tv that the legs were broken off from. Someone just threw our things into this truck and had no care of someone elses belongings. 2 tv couch stands chipped a long thin low wood table scratched all along the top and chipped. guest bedroom side table. The legs were chipped and broken, A headboard was broken and bent, the wood bed frame had a piece completely broken off and bent, his dresser drawer legs were chipped and broken. Now my box I had packed with all my dishes in FRAGILE stickers on every side of the box was crammed at the bottom of boxes that were heavy piled on top of it, and the box had been packed ************* come the office desk Unbelievable. Chipped, split, cracked and broken. My inside fireplace cabinet, the side legs we completely broken off, chipped and split again. new custom made outdoor table and chairs at the cost of $7,000 now have deep scratches, chipped and dented parts on them thanks to your company. We have 4 tall lamps with shelves and they all came out chipped and ************ husband and I take great pride and care of ALL of our things.Business Response
Date: 05/01/2025
Good afternoon ,
We are in receipt of Mrs. ******* complaint. We do highly appreciate the feedback and take matters of this nature very seriously.
Mr. and Mrs. ****** have filed a claim with our organization for damages.
Our claims department has expedited the review of their claim in good faith and has provided client with an accurate claim determination.
We are hopeful that our good faith attempts are met with their approval. We are on standby for any follow up questions or concerns. Thank you.
Customer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/15 we were price $2600. The move was completed at 3pm eastern. During the move - the movers broke a $508.24 TV Stand. The drive back for the movers is 3.5 hours. We were charged $3500 for them getting back after 9pm. They are also only offering $350 for the TV Stand after receipts and pictures were sent. They also did not offer us military discount which is advertised. I have contacted 3 people from their company and they are magically adding extra fees to cover their side. We are out an extra $1500 because of false quoting and they are not taking responsibility for their end.Business Response
Date: 03/25/2025
Good afternoon ,
Client has worked directly with us to come to an amicable resolution. We have extended a generous good faith offer and client has accepted.
We deem this matter resolved and closed. Thank you.
Initial Complaint
Date:03/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The good greek moving company demanded I only remit in currency. They took my valuables priceless jewelry and paintings.I demanded they remove the items from truck the said NO.THEY TOOK MY BELONGINGS THEY NEVER CONTACTED ME AGAIN. THE ALLEGED ACTIONS THEY SAID BECAME A AUCTION. THEY REFUSED EVIDENCE. THEY KEPT MY BELONGINGS FOR THEMSEVESBusiness Response
Date: 04/02/2025
On behalf of the Good Greek organization, I submit the following reply statement in response to the complaint filed by Mr. ********* hereinafter the customer.
The customer contacted our organization on about December 1, 2021 for moving in storage services. Based on the customers request, an estimate was reduced to writing and submitted to the customer for consideration.
The estimate, and subsequent contract executed between the parties, specifically details the charges for our professional services. An initial deposit was collected. Pursuant to our contract, storage services are built monthly.Despite contractual requirements, and our follow up communications, the customer failed to timely tender regular monthly payments as required. Our organization attempted to follow up on numerous occasions to address the account delinquency and then the hopes of an amicable resolution.
At all times, our organization complied with the terms of the contract between the parties, applicable law, and appropriate protocol. In addition to several ************************ our organization sent collection communications, and formal statutory required notifications of the delinquency and potential of auction. Unfortunately, the customer failed to remedy the delinquency which resulted in the lawful auction of his property in 2023. Attached please find a copy of the contract, account statement, and the notice of auction due to default.
Despite our organizations right to act sooner, we made several attempts to amicably resolve this matter. Unfortunately, default was not appropriately remedied. As outlined in the attached statement, customers account with organization was delinquent in the approximate sum of $25,970 at the time of auction.
Our organization made diligent attempts to amicably remedy this matter with the customer in the hopes of mutual beneficial resolution. We take matters of this nature very seriously and committed to serving our customers and the community. Upon review of the foregoing and the attachments, please advise if you have any follow-up questions.
Thank you so much and have a great day.
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