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Business Profile

Mortgage Lenders

NewDay USA

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Lenders.

Complaints

Customer Complaints Summary

  • 68 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to file a BBB complaint about the company, headed by ************************** called NEWDAY USA. This comany weekly bombards me with solicitations trying to get me to get loans and services that I never asked for. Every week , I go to my physical ************* postal service home address mail box at **************** in ******, ******* and find more and more and more envelope letters with NEWDay USA solicitations. Each letter I receive, I write "RETURN TO SENDER" and I also write on the envelope "please stop sending me mail from NEWDAY USA" yet this company continues to ignore my pleas that they stop and continue to ******* me with these anoying letters soliciting me to take out loans etc. I am a disabled honorably discharged ************* ***** officer who served in the Persian Gulf and was involved in action in ***** and **** during their civil war and during the ******* Revolution led up to ************* embasssy being overrun by Islamic terrorists. I also patroled the coast of South Vietnam during the ****s working with people fleeding the communist take over. I have an ******** Flag on my home as do many of our neighbor in our peaceful small community in ******, **. No officer I ever met when I served in the *** Navy would exhibit this type of behavior. I have no issues with a man having a business, but if I repeatly tell them I'm not interested in receiving solicitations and junk mail and ask them to stop sending me all these weekly letter and they disregard and continue to disrepect my requests, well, I feel forced to file an official BBB complaint. I also go to non *** review sites where many other people have given 1 star low reviews complaining about NewDAy Usa dishonest business practices. If not dishonest, they certainly do not respect others wnen they refuse to stop sending letters when asked time and time to not send them. I very rarely have filed a BBB complaint, but I feel I must in this case. I also posted a BBB review of this company on this website. Please send NewDay Usa a message asking them to stop immediately sending me any more solicitations to my physical mail box or my email address. They will not respect me and they continue to flood my mail box at home with unwanted solicitations. I have never asked them for their services.

NewDay USA is NOT a BBB Accredited Business.

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