Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After oil change and other services at ******************* Tale 5 location had to take back next day to reattached panel that was dragging under car. Then, weeks later, got alert that car was out of oil. At that point, we had moved, so went to a different location about an hour away to check it out. The car had leaked all the oil, and had to pay for new oil change just to figure that out. The oil pan gasket had been stripped, so it couldnt be fixed at the new location, was told to take it back to *******************. We did, they worked on it a few minutes then said it was fixed. Got home, and leaked overnight. Called back. Manager was going to send us to a mechanic 2 hours from our place. But before we could figure out logistics of how to make that work, we got ghosted. After a week of no response, call corporate. Was told to take it to a mechanic and get it fixed, and she sent a claim number to reference when sending in receipts - claim number came as subject line of an empty email, which was clue of unprofessional practices. Sent back receipts for work to repair the leak, for rental car used during repairs and for additional oil change after it had leaked dry. Had to keep badgering for response until she pawned me off to a district manager. Gave him all the same info. A week later, he said he was getting a hold of a claims manager. That was two weeks ago, ghosted again with no response from anyone to calls, texts or emails. Compensation due is roughly $800.

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car for an oil change in ******************* where the tech suggested replacing a small oil part. Once he tried replacing it he broke another part and caused thousands in damage. Take 5 agreed to pay for repairs and rental car expenses. Their hired mechanic did an improper repair which was verified by ****** that caused my motor to fail resulting in a completely inoperable vehicle and both take 5 and their mechanic will not pay for the damage which is double the value of the car nor will they pay for the value of the car, the final rental car or tear down work. After months of communication and countless hours of attempts to remedy and resolve the situation, take 5 told me to sue them or the mechanic because they will not pay after destroying my car. They blatantly lied to me every step of the way from start to finish leading me on a ***** for months only to TEXT ME that they wont pay.

  Business Response

  Date: 04/14/2025

  Good morning, 

  I apologize for the inconvenience you experienced after the service at Take 5 and the delayed response to your BBB complaint. The shop that you visited at ************************************************************ is a Franchise location meaning it is privately owned and operated.This shop will handle all service failures themselves. I have forwarded your email complaint to that shop's management and ownership team to review. I will have someone from this team reach out to you regarding the service failure. I have also asked the BBB team to send this over to the right team to handle as well. 

  Thank you, 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally report an issue I experienced at the ******************* location of Stake 5 Oil Change on Sunday, March 2, 2025. I was initially directed by the **** location to visit ******************* for an oil change with the correct oil filter. However, upon arrival, I was met with unprofessional and rude customer service.The employee I interacted with was dismissive, raised their voice at me, and made inappropriate comments, including saying they felt sorry for me when I questioned why I had been sent to their location if the required filter was not available. This behavior was not only unprofessional but also unacceptable for a customer-facing role.I expect a resolution to this matter, including appropriate action taken regarding the employees conduct and a review of the communication between locations to prevent similar incidents in the future. Please confirm receipt of this complaint and inform me of any next steps.Thank you for your time. I look forward to your prompt response.