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Business Profile

Hotels

Quality Inn

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Quality Inn's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quality Inn has 2 locations, listed below.

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    • Quality Inn

      9373 Cortez Blvd Weeki Wachee, FL 34613-6316

    • Quality Inn

      1610 SE Paradise Cir Crystal River, FL 34429

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a reservation through ************* for two rooms. One room was for 3 nights, Thursday through Sunday 10/19-10/22. The second room was for two nights, Friday through Sunday, 10/20-10/22. When my wife checked in on Thursday, they had her sign the paperwork for two rooms even though she told them that I wasn't checking into the second room until Friday. When I checked in, she told me what happened and I immediately went to the front desk to resolve the issue. I was told that only a manager could help me and none was there but would be in the next day. The next day the manager did not come to work which was the case each day until checkout. Since my wife provided a credit card, we were charged for all three nights for both rooms. I called the ********** i returned home and spoke with a manager who said that the paperwork said two rooms, three nights even though the reservation was different. No one spent the night in the other room the first night. The manager said i had to call choice hotels which i did. They told me that i had to go through the hotel. I got the complete runaround and no consideration whatsoever.

    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We stayed at Quality Inn, ***************************************************************** for 35 days while there for surgery and recovery. Everything ok until last week. *******, front manager debited my card for agreed amount ($702..) PLUS $100.35 that didnt show up on ledger. She said, sometimes that happens and you will get refund! That was almost 8 weeks ago and 4 phone calls later and she acts Like she is clueless. I should have known when the $100.35 did not show paid on my bill, BUT ON my checking account statement!! Please try to get a resolution (refund). We are in our 70s and she has taken advantage of us. It is the principle of the matter. I dont want to think how many more people ******* has done this to.Thank you for any help you can give.

    Quality Inn is NOT a BBB Accredited Business.

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