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Business Profile

Web Hosting

Gravel Host

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sunday Feb 9, 2025 I purchased a Server for ***** Exiles and mod support. I have reached out to the company via their discord and by their website asking for assistance with the mod support that I purchased. I have been informed that now they can not do such, because they don't have the frame work. But I purchased mod support, and a server under the agreement they would. I have asked for a refund 3 times and have been ignored each time.

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled their $1.80 a month Minecraft server subscription and continued to be charged via PayPal despite canceling. This went on for about 4 months. I tried going to their support seeing if they could refund my money, but the ticket was closed without much fanfare. I just want to see if I can get the money back.

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec 5th autopay removed 7$I upgraded the account dec 11th for an additional 2$. As soon as it upgraded something broke, I couldn't do anything, nothing worked. They tried to help me, but nothing fixed it. Once they got silent, quit talking to me, the support ticket was closed. That was it, I instantly requested a refund which had taken a few days (no problem) these guys are a server host for games. I was trying to get my kids a Minecraft server going, well it didn't work. Once I requested a refund the server was shut down, even though it didn't work I lost access to it (I paid for it) and no refund, they said no refund after 72 hours (I had issues instantly) honestly I'm not gonna cry over 9 bucks but it's the principle, at least let me have it until my time is out as I DID pay for it. Please look into this and help figure something out. If I don't get the refund, I won't be hurting, but I do honest work for my money and I work hard. Thank you in advance, Sincerely *******

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