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Business Profile

Vitamins and Supplements

Healthy Trends Worldwide, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Healthy Trends Worldwide, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Healthy Trends Worldwide, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints filed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/05/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered for a product from this company Healthy Trends LLC (Golden after 50), owner REMOVED. The advertisement I saw to order the product gave the impression they were behind in production so we should patiently wait for the product. So when it was over 3 months and I still hadn't received it, i was just patiently waiting. I contacted them after around 7 months (June 2023) to say I had waited long enough and still haven't gotten the product so they should issue a refund. The customer service guy checked from their system said its showing that the product was never delivered to me and so he would escalate it for approval of my refund. I still haven't gotten the refund so I called again and spoke to a manager REMOVED(#REMOVED) who says so long as its outside REMOVEDnot she can't give me a refund or reship the product even if they failed to deliver the product. This is so unfair because 90 day return policies start from the day the product was delivered to 90 days after. So with this policy of theirs that says so long as its 90 days after i ordered the product whether they delivered it or not they cant reship or refund, it means the company can just decide not to ship products and wait for the 90 days to be over and then say they cant refund or reship. How fair is this policy? I never got the product in the first place to talk of a 90 day return or refund window. I am reporting this company and its owner REMOVED- this is so unfair to customers and if they keep this policy they can just rip customers off. This company must either ship the product to me or refund.

      Business Response

      Date: 02/06/2024

      Hi Solace, 

      Given the timing of when the product was ordered (October 2022) and the first time we became aware of a potential issue (June 2023), our customer service team was unable to issue you a refund via the system. We have spoken to the team and have made them aware to escalate these type of issues for further review in the future. 

      We do apologize for any inconvenience this may have caused and have written you a check for the refund amount that will be sent to the address provided during our call earlier. In addition, we have reached out to our fulfillment center to send you the previously placed order (on us). We should have respective tracking available within the next REMOVEDhours. 

      For any additional questions or concerns, please reach out to our customer service team at REMOVEDor via email at REMOVED

      Thank you and hope you have a great day!

    Healthy Trends Worldwide, LLC is NOT a BBB Accredited Business.

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