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Business Profile

Medical Equipment

Enable Me LLC
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pchd an Indepence chair from this *** in July 2022. Paid $3,990.00 for chair and shipping. Two weeks ago one of the adjustment levers fell out and I contacted the seller to get me the part that holds the lever in place (used to adjust level of seat). For 2 weeks now I have been dealing with ***** ******* who gives me platitudes and no results. The CEO, **** *****, said customer service reps ** resolve the issue and get me replacement part. Customer svc calls us at 7:30 AM - I'm still asleep. They say they will call back next day (11-13-24) at 11:00 AM and send picture of part they think I need. They never sent pictures and did not call yesterday. This mobility chair is unusable since the seat is now sloped so far forward - one ** fall out of it. I either need parts to fix or refund for a broken chair.

    Customer Answer

    Date: 12/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 13, 2023, I bought the chair for disabled person for $4094.the company promised to deliver it within 10 days, it was delivered in 26 days!I did not like the chair and decided to return, and I just got back $2624.38.I contacted them 2.16.2024 asking why they refunded me less for $1469.62.They did not answer me.

    Business Response

    Date: 03/07/2024

    Hello, 

    In regards to the complaint from *****************************. 

    ************************ completed his order on December 19th according to our internal records.  Due to several individuals having vacation during the Holidays, a miscommunication resulted in Mr. *********** chair being delivered on January 17th. 

    ************************ corresponded with us several times over the next 30 days about the chair and decided to officially pursue a return on February 14th after no resolution to his issues with the chair could be found.  This return was processed by our service team and a refund was issued to ************************ for $2,775.20. 

    Our return policy, as stated on our website as well as verbally by our team, allows for a return within 30 days of delivery.  The customer will be refunded the cost minus a 20% restocking fee and any replacement parts that need to be replaced on the chair. 

    ************************ had initially paid $4,094.00 for his chair.  Due to the standard 20% restocking fee, $818.50 was deducted from his refund.  Our service team had also had to replace the backrest and seat on Mr. *********** chair, resulting in an additional deduction of $550.00. 

    ************************ reached out regarding this on February 16th wanting an explanation.  Management became aware of the situation on February 22nd.  After investigating the situation, due to insufficient pictures of the damaged seat and backrest to Mr. ********** chair, he was refunded an additional $550.00 in addition to the $2775.20 refunded earlier. 

    This means that the only deduction from Mr. *********** refund was the standard 20% restocking fee applied to all purchases.  Enable Me take additional steps to ensure more thorough communication with customers moving forward.  Enable Me will also continue to improve interdepartmental communication to ensure all policies and procedures and adhered to and to ensure a quality customer experience. 

    Warm Regards, 
    Enable Me 

    Customer Answer

    Date: 03/08/2024

     
    Complaint: 21342983

    I am rejecting this response because:

    February 16, I wrote them asking why they refunded me for $1350 less.

    They even did not answer me, I just discovered that they sent me additional refund of $550 February 19

    Enable me wrote "after investigating the situation, due to insufficient pictures of the damages seat and backrest." 

    Because there was not DAMAGE! It was made up to charge me for something!

    I told them that the chair has not been used AT ALL because as I mentioned to Enable me company from the beginning that the seat is too short to be used comfortably so "the damage" was made up to charge me additional $550 but when I wrote I am contacting BBB they were scared and returned me this additional money back- very slimy way to handle the business!

    Enable me charge 20% fee for restocking!

    They charge me for the chair first and after that they sent me their return police with 20% off for return. I would not buy the chair if was informed that "restocking fee" are so high, over $820 in my case. It was the trick for Enable me to get me involved into their business... 

    Reconsider please your "restocking fee" and give some additional money back to low-income disabled man!

    Thank you!

    Sincerely,

    *****************************

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