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Business Profile

Hot Tub Parts

Stonewood Manufacturing, LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 13 Customer Reviews

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Review Details

  • Shawn B

    Date: 08/21/2024

    If this is indeed a legit business, they exhibit absolutely terrible business practice. Submitted my order for a hot tub cover and the order was confirmed, both at checkout and with a confirmation email stating my order was heading for production. Receive an email two days later stating they needed another $145 for shipping to be able to proceed with the order and that my card had not been charged yet. In fact, my card HAD been charged and the funds removed from my account. You cannot get anyone on the phone with this company. Extremely shady, and at this point it certainly seems like a scam. DO NOT ORDER FROM THIS COMPANY. As others have stated, would leave zero stars if I could.

    Stonewood Manufacturing, LLC

    Date: 08/22/2024

    Your credit was NOT charged at checkout as it was pending approval of the shipping charge.  Please feel free to contact your credit card company to verity.  Yes, you are correct you were not charged shipping at checkout and I do apologize for the confusion, but we do not advertise or offer free shipping with the spa cover.  We do note both on our website and in our terms and conditions which you did check you had read and agreed to prior to ordering that we may need to charge more to ship to you.   You did not give us a chance to respond back to you regarding this shipping fee before leaving this "review".  We received both your voicemail message and email which we did  respond to you right away and confirmed that we did cancel your order.  No refund is required as your card was never charged.  We wish you best in your search for a new spa cover.  You will find that all cover cover manufacturers/dealers will have this same freight shipping issue.

  • Sam L

    Date: 08/18/2024

    Thieves. No response and no product. Avoid at all costs. We ordered in April 24 and never received the cover, responses to phone calls and emails. I’d sue them but not worth my time

    Stonewood Manufacturing, LLC

    Date: 08/19/2024

    Hello ***.  We have reached out to on multiple occasions and have never received a response from you.  Your spa cover is considered oversized (larger than 96") and will cost more to build (as outlined both on our website and in our terms and conditions).  The last email we sent was on 8-16 at 4:48pm. I apologize, perhaps our emails are going to your spam folder.  I will cancel your order and issue you a full refund. 

  • Nicole C

    Date: 05/04/2024

    I ordered a hot tub cover and lift about 5 weeks ago now from PartsforSpas. Credit card was charged and I took a picture of the order number/confirmation but NEVER received an email confirmation. I have called and left message multiple times as well as used their chat. I have heard from no one and no response in the chat. At this point I am in fear that I am being scammed. How do I get someone to respond to me about my order? -******

    Stonewood Manufacturing, LLC

    Date: 05/09/2024

    Hello ******,


    I do apologize but we have have made multiple attempts to contact  you but via email and replying to your chats but never received a response.  I will try to reach out to you again to try to get this resolved and will also cancel your order and issue you a full refund.  

  • Walter Q.

    Date: 04/16/2024

    Stonewood Manufacturing {Partsforspas) is a company to avoid at all costs. The products are **** and when you call for warranty service they refer you to the manufacturer which in my case was Blue Water Spa Covers. **************** at both companies is non-existent. Phone calls are never answered so you are stuck talking to a representative via email or chat whose job it is to discourage any warrantee claims. After several conversations with Stonewood and Blue Water I gave up and tossed the $165 Spa Cap in the garbage.

    Stonewood Manufacturing, LLC

    Date: 04/17/2024

    In our defense you ordered your custom spa cover cap July of last year (2023) and have been using it ever since.  When you contacted the manufacturer for warranty assistance they determined that the damage done to your cover was from abuse.  They however were more than willing to repair your cover.  All you needed to do was ship the cover back to the factory with a prepaid return label and they would repair at no extra cost.  I am sorry to hear you felt this solution was unacceptable. 

    Walter Q.

    Date: 04/19/2024

    The response from Partsforspas.com could not be more false. The manufacturer stated that I would have to pay *** freight to and from their facility. **************** at this company is non-existent.

  • Joel B

    Date: 02/20/2024

    Shameful company. After comparing multiple companies for a spa cover replacement, I purchased from this company. The charged me, sent me 3 receipts / order confirmations so I thought it was in process of getting ready to ship. 4 days later I get an email from a Kevin saying that "we must collect an additional $220.00" for shipping costs. This was basically increase cost by 50%. To do this is so against the norms and frankly is seriously shady business practices. No other company would do something like this, and if they would have stated this when purchasing and giving them my credit card, I would have purchase somewhere else. I obviously told him to get lost and give me my money back. HIGHLY RECOMMEND TO STAY WELL AWAY FROM THIS COMPANY.

  • Doyle C

    Date: 02/01/2024

    Ordered a hot tub cover in December and was told that it would be around 12 days production and then shipped. It is now February 1 and still no cover. I keep asking to speak to someone but no one calls, only emails that they will contact shipper. You call there number and get voice message that says they will call you back, which they do not. If Paid the extra money for free shipping and this is the service you get. This company was referred to me by Prestige Spa Covers. Not sure if this is another name for the same company. But do your diligent research before ordering from here.

    Stonewood Manufacturing, LLC

    Date: 02/02/2024

    I do apologize that the freight shipping time is taking longer than expected.  As I mentioned in the several emails I sent to you we are doing our best to help resolve this delay and get your cover delivered as quickly as possible.  Please understand we are not the freight carrier and I do agree that they are taking longer to get your cover delivered to you than usual but in some cases when your local delivery hub is backed up it can take longer to get delivered.  We did get your cover built and shipped out very quickly and will continue to work with the freight carrier to get your cover delivered as quickly as possible.  I again apologize that the independent freight carrier is taking longer than expected to deliver your cover. Thank you again for your order and you will be receiving it very soon.  

  • Mandi M

    Date: 12/22/2023

    If I could leave zero stars, I would. we placed an order for a cover on November 11 then on December 6 we had to pay an additional $180 for shipping. on December 20 asking for follow up on shipping and we’re told we need to wait 12 days for production, it’s been a month and 12 days it’s starting to seem like a scam. I cant wait to see if I get my requested refund or a ****** made cover. Wish I read these reviews sooner.

    Stonewood Manufacturing, LLC

    Date: 12/23/2023

    Hello *****.  Yes, production time is running around 12 business days Your cover went into production on the 7th and it should ship right after Christmas. I am a bit surprised by this review as we have responded immediately to all your emails including informing you of the production time frame.  Your cover is almost complete and will ship soon.  We appreciate your order. Thank you ***********

  • Crystal O

    Date: 11/03/2023

    I wanted to leave a zero star rating but thats not an option!! Absolutely horrible its been over a month, no reply to emails/phone messages at all until today and now they want more money for shipping costs they were unaware of yet seems as if many people have had the same issues! Definitely filing a legal complaint!!

    Stonewood Manufacturing, LLC

    Date: 11/04/2023

    I do apologize you did not receive our previous emails.  As noted both on our website and in our terms and conditions which all customers must agree to prior to ordering that in some cases we may need to charge more for shipping.  We have canceled your order and issued you a full refund.  

  • Jon C

    Date: 10/24/2023

    If I could give 0 stars I would have. The hot tub lid packaging was damaged upon delivery so as instructed I wrote 'subject to inspection' as they instruct you to do so to cover against damages, wasted literally 3 months, only to get the runaround, while being informed 'I will check with the shipping manager and will update you soon' all to hear that I was supposed to file the claim even though common sense whoever pays for shipping has to file the claim. They just said oh well it's my problem. Real smart to burn a repeat customer. Idiots.Not to mention how poorly the stitching was this time on the speaker cutouts, looks like a 5 year old made it, absolutely terrible.Take your business to literally any other Spa or Hot Tub business that would actually be grateful for your business, or possibly assist their customer, versus turning their back and doing the exact opposite. Based on the other reviews I should've looked at first, hopefully this place will close its doors soon so they can't burn anyone else with the terrible customer service.Side note, any response to this will be 100% false. I did exactly what they instructed upon delivery....still screwed me over. Classless Dirtbags.

    Stonewood Manufacturing, LLC

    Date: 10/27/2023

    I apologize the carrier damaged your cover in shipping.  We ask our customers to take a minute at delivery to insect the cover and if damage is found refuse the cover and send back with the carrier so it can get replaced.  If you accept and sign for the cover then the customer would be responsible for filing a damage claim directly with the carrier.  We note this both on our website and in our terms and conditions.  You never mentioned you had any concerns regarding the stitching of the cover.  If you feel that it was not built correctly please contact the manufacturer directly.  If you do not have the contact information feel free to reach out to us and we would be happy to give you this information to help get your concerns resolved. 

  • Steven A

    Date: 10/13/2023

    This is sort of a scam, see the review by Keith. I ordered a spa cover and the next day I receive an email saying - we apologize but we need another $170 for shipping. What, I filled out the form which even asked for shipping location and the shipping charge was $0.00. So, a game is being played in the hopes that most customers will do the add on charge. The only reason I gave them one star is that the refund/cancelation was processed quickly.

    Stonewood Manufacturing, LLC

    Date: 10/14/2023

    I again apologize that we needed to charge more to ship to you.  Freight shipping is extremely expensive right now especially since Yellow Freight went bankrupt.  We are having to quote each shipping address on an individual basis and rates are fluctuating greatly.  We are paying a substantial portion of the shipping charge for each customer but the balance we are asking you to pay is the portion we cannot cover.  We note both on our website and in our terms and conditions which all customers must check that they have read and agree to prior to order that we may need to charge more for shipping and we do not advertise that we are offering "free shipping". In the event that we must charge more for shipping we immediately contact you and let you know that we would need to charge more to ship and give the option to continue with their order or cancel.  

Stonewood Manufacturing, LLC is NOT a BBB Accredited Business.

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