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Zone 5 Enterprises, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone named **** with this company came to my house at 9pm, came through my backyard fence which is locked from the outside so she had to reach inside the gate to open it, And it states dog bites, and knocked on my back door to try and sell me solar. I'm guessing she didn't use the front door because that has a no soliciting sign. It was dark outside and all my lights were off. I tried to call the phone number listed on the company website to file a complaint and it's not a working number. So this company is a scam and/or uses unethical workers. What company doesn't even have a working phone number and allows their employees to trespass at 9pm at night?

    Business Response

    Date: 04/28/2025

    Dear *****,
    Thank you for bringing this to our attention, and I sincerely apologize for the alarming experience you described. This is not reflective of our standards, and we deeply regret the frustration and concern this caused you.
    First, let me assure you that visiting a home at 9pm, ignoring "no soliciting" signs, or bypassing safety warnings (like your backyard fence) is completely unacceptable and violates our company policies. Were urgently investigating this incident to ensure it never happens again.
    Im also troubled to hear you couldnt reach us via our listed phone number. Weve verified and updated our contact information, and youre welcome to reach me directly at ************** to discuss this further. Your feedback is invaluable, and wed appreciate the chance to make this right.
    Again, I apologize for the distress this caused. Were reinforcing training with our team to prevent such situations, and we hope to rebuild your trust in us.

    Warm regards, Customer Care Manager 

    Customer Answer

    Date: 04/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

Zone 5 Enterprises, Inc. is BBB Accredited.

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