Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After several attempt to ask questions and resolve my account to get access the lack of response was alarming. I asked to cancel and receive a refund by text since this is the only way they would respond. The refund was supposed to be sent 11/5/24 and still no response or refund. I think this company is a scam and needs to be investigated. The text I have said I WOULD BE REFUNDED WITHIN 3-5 BUSINESS DAYS FROM PRINCESS 24/7 support is non existent and they should be stopped.

  

  Business Response

  Date: 02/02/2025

  Hello BBB,
  
  Thank you for reaching out regarding the complaint filed by ******** ****** (Complaint ID: *********. We appreciate the opportunity to provide clarification on this matter.
  
  AACC Online has already processed a refund of $172 to Ms. ******* covering two payments of $86 each via ******. A screenshot confirming this refund has been attached, along with proof of the refund from ******. Additionally, we have attached prior communications confirming that we processed the refund on November 5, 2024, and provided further proof again on December 30, 2024.
  
  It is important to note that Ms. ****** enrolled in our program under a three-installment payment plan but only made two payments before requesting a refund. Despite this, she accessed and completed the course and even received certification. After fully using the service, she still requested a full refund. This is not a fair request, as she received and benefited from the education we provided.
  
  Furthermore, Ms. ****** did not make proper attempts to communicate with our customer service team in a reasonable manner before escalating this matter to the BBB. Had she reached out appropriately, we could have resolved her concerns much sooner. Given that the refund has already been processed and documented, we kindly request that BBB update its records to reflect that this matter has been resolved.
  
  Please let us know if any further action is required.
  
  Best regards,
  ***** ****
  AACC Online, LLC

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  For the record the refund was not submitted until 1/28/25 and the records they have are not correct.  However this as of today 2/4/25 has been resolved thank you to the BBB for stepping in.  
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in **** hoping to jump start my career in property management. I've completed the course work. The website stated I didn't have to be a resident of ******* to obtain my CAM certification. However, in order to schedule appointment to take the state exam. You have to live in *******. Unfortunately, I live in another state and would be impossible to travel there each time I have to test. I reached out to someone but there's not a human on the other side. I requested a refund or for a human being to contact me. I can't afford to be scammed out of money.

  

  Business Response

  Date: 02/02/2025

  Hello BBB team,
  
  Thank you for reaching out regarding the complaint filed by **** ******* (Complaint ID: *********. We appreciate the opportunity to clarify our position and address this matter.
  
  AACC Online has already processed a full refund of $258 to Mr. ******** which covers three separate payments of $86 each. A screenshot confirming this refund has been attached for your reference. Also another screenshot for the communication to Mr. ******* informing him about the refund.
  
  While we strive to provide clear information on our website, it is important to note that Mr. ******* did not reach out to our customer service team before enrolling to confirm whether he could take the course while residing outside of *******. Had he contacted us, we could have clarified that while individuals do not need to be Florida residents to take our course, the Florida state licensing exam requires an in-person appointment within the state.
  
  Additionally, Mr. ******* fully completed the course, obtained certification from us, and only later requested a full refund. Despite our refund policy and the fact that he had already consumed the course material, we still honored his request and refunded the full amount. We find it unfair that a complaint was filed when this issue could have been resolved with a simple communication before enrollment or after completing the course.
  
  We kindly ask that BBB updates its records to reflect that a full refund has been issued and that this matter has been resolved. Please let us know if any further action is required.
  
  Best regards,
  ***** ****
  AACC Online, LLC

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** NEVER answers the phone, they just pick up and hang up on you. I tried calling for hours and to no avail. They will 'text' you, but you can't get any real type of support. The course itself, does not function correctly. You can never get past the first chapter of each section because no matter how many times you correctly answer the questions, the continue button stays locked. So you can only complete about 10-15% of each section. They also said they would credit back my credit card $30 because they were running a promotion and advertised $30 off, but I was never even prompted to enter any such promo code. They did not honor that either. An absolute joke of a course. They should not be allowed to have accreditation through the Florida's **** and I will be submitting a very lengthy letter and evidence stating why they should revoke their status as an accepted course. A complete waste of money and time. I will be seeking a full refund.

  

  Business Response

  Date: 11/21/2024

  Dear ****** *****,
  Thank you for providing the opportunity to address this matter. We take all feedback seriously and are committed to resolving any concerns brought forward. Below is our response regarding the complaint filed by *** ******** *********:
  Explanation of Events
  Refund of $30 Coupon Code:
  We refunded *** ********* $30 on October 3, 2024, to honor the promotional coupon code that was not applied during her purchase. Please find the attached document confirming the refund.
  Communication Concerns:
  *** ********* states she was unable to reach us via phone. However, we only received a voicemail and an email from her, to which we responded promptly. There was no direct phone or text communication initiated by our team beyond the follow-ups to her voicemail.
  Course Functionality Issues:
  We have no record of similar issues from other users regarding course progression. While we are investigating this matter internally, it is important to note that *** ********* did not contact our support team for technical assistance through the provided channels (email and support ticket system).
  Proposed Resolution:
  As a goodwill gesture, we are offering a full refund of the remaining $219. This resolution ensures *** ********* is fully reimbursed, recognizing the limited use of the course and her dissatisfaction.
  Supporting Documents
  We have attached the following:
  Proof of the $30 refund issued on October 3, 2024.
  Communication records between our support team and *** *********.
  Final Statement
  We have acted in good faith to address *** ********** concerns promptly. While we regret her dissatisfaction, we believe this resolution demonstrates our commitment to customer satisfaction.
  Please let us know if further action or documentation is required.
  Sincerely,
  ***** ****
  AACC Online, LLC

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec I purchased online class , I've enrolled haven't started because I found out I do not need it. I just had to renew state licence paying fee. I've been calling school everyday leaving voicemail and filling out there online contact us form its been over three weeks no one has contacted me. Thru phone or email. I'm starting to wonder if it exist with no workers. They advertise 24/7 Support it should be NEVER support. Please ************* with someone from company regarding a refund. Thank you

  

  Business Response

  Date: 02/15/2023

  The refund she was seeking was issued and communicated to the customer on January 17, 2023 and she acknowledged receipt of the email notifying her the refund was precessed.