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Business Profile

Retail Florist

Treasure Coast Flower Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2024, I dropped of my wedding bouquet for a flower preservation. They told me that was a service they provided and I paid for the service ********** the weeks and months that followed, absolutely no one from the business reached out to update me on my order, or notify me if it was complete.Nearly a year after placing and paying for the order, I called the business asking why my flowers had not been completed. The owner apologized for the delay and offered to deliver them to my home. I gave him my address and told him he could just leave them on my front porch.That never happened.A few weeks later I called again and suddenly the story changed. The flowers couldn't be preserved or the preservation was compromised, they claimed, when moving store locations. But their move was a year after I placed the order... so the story isn't adding up.They offered to reimburse me for the preservation cost, and I also asked them to reimburse me for the cost of the bouquet since that's an item I can no longer get back from them.The owner asked me to email the value of the flowers, which I obtained from the florist who made them, and I sent my proof of payment for the preservation.More weeks have gone by and no one from the business is responding to me anymore.This is a loss of something sentimental to me... so the least they can do is make this right by paying me back for the actual monetary value of what they've taken from me, without any consideration of the sentimental value.

    Business Response

    Date: 06/25/2025

    Good afternoon, I'm deeply sorry for this situation that got out of hand. Unfortunately, the bouquet wasn't properly preserved. get damaged.

    I'm fully available to refund the $350 to resolve this issue!
    Thank you, 

    *** *********

Treasure Coast Flower Design is NOT a BBB Accredited Business.

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