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Business Profile

Skin Care

Bliss Skin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by beauty bliss twice one month Jun 11 th 2024 and July 13th 2024. I never made a purchase from this company. I tried to call them and get a refund she said without the 4 digits of the card charged I can't get a refund (but I can't provide those because I didn't make the purchases) I filed a claim with my bank but they ended up reversing the claim and taking the money back out! Help! I didn't make these purchases and really need my money back

  • Initial Complaint

    Date:03/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The amount advertised for the product was supposed to be $***** for three bottles . It never mentioned ***** per bottle . I have since been charged twice for a total of $400 . I tried calling the customer service number to get a refund and I am never able to get a refund.This was a misleading ad and I demand a refund immediately . I have not used any of the product.

    Business Response

    Date: 03/19/2024

    Hello,

    We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

  • Initial Complaint

    Date:03/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product once and continue to receive shipments without my consent. The phone number listed with the BBB isnt set up to receive calls and the website doesnt have any way too look up my account. If this is a reoccurring charge Id like to have a working contact number so I could cancel. Im totally frustrated with companies scamming seniors out their retirement funds.

    Business Response

    Date: 03/08/2024

    Hello,

    We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $129.88 today. You should expect to see the credited amount in your account within the next 5-10 business days.

    Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

    Customer Answer

    Date: 03/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought the Skin Tag remover on 1-10-24, after if arrived several days later, I tried it for 1.5 weeks to see if it worked. It did not.I have been trying to get in touch with the company since 2-1-24, without any success. I emailed them several time within a week (again on 2-7-24) trying to get a refund for the 5 bottles of product they sent.On 2-9-24 they decided to charge my card again and send me another 5 bottles of product that doesn't work. Another email to customer service on 2-16-24 and many calls to the number listed here, which is not a working number.I have called my credit card company to report this business and not let me charge me again.I would be glad to send the 9 unopened bottles back, and pay for the 1 bottle that I opened.

    Business Response

    Date: 03/06/2024

    Hello *****,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

    Customer Answer

    Date: 03/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:02/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked for one bottle only. It was more expensive to buy this way but I only wanted one. Now they have been sending more and charging my bank account. I cant find a customer service number for them and Ive really tried. This has to stop. Im on a fixed income

    Business Response

    Date: 02/29/2024

    Hello,

    We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.

    We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have issued a refund of $129.88 via E-check today. Please allow up to 7-10 business days for the e-check to reflect in your email address ************************ This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check. 

    We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially ordered this product, received it and Im not happy with it. They then sent me a follow up order and they apparently have me on a monthly schedule to receive it. I have tried to contact the company by email and asked that my account be canceled, but I have not gotten a response, I dont wanna pay for any future shipments on this and I dont wanna receive them. What should I do

    Business Response

    Date: 02/27/2024

    Hello *****,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

  • Initial Complaint

    Date:02/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2023, I saw an online ad for Bliss skin and their dark spot/skin tag remover when I went to submit an order their page froze so I refreshed the browser on my phone and submitted a new order. A few weeks later I received two charges and two shipments. One shipment was for the skin bliss product and the other shipment was for the bliss skin product and a moisturizer. I contacted Bliss skin regarding the 2 orders/shipments I received and they indicated that two orders were submitted and the best they could do was issue me a credit for a partial refund toward the moisturizer. I was frustrated and felt scammed, but said whatever and decided I would gift one of the bliss skin products in the moisturizer to a friend. Then, January 2024 rolled around and I received two new bottles of the bliss skin product in the mail and a charge of $129.88 to my credit card. I contacted Bliss skin and notified them that I had placed a one time purchase order in December and that I didnt know why they were sending me more of their product. I also let them know that I hadnt even opened my first bottle and explained the prior mixup with them sending me a ************* and moisturizer. I shared my frustration and how I felt like they were scamming customers. The agent I spoke with indicated that she would cancel my account and that as long as I shipped back those two new bottles I would receive a credit within 5 to 7 business days. On January 27 I shipped back the two bottles ***** Tracking # **** 1103 6806 4027 4922 67) and it is now February 22 and I have still not received a credit. I have tried calling bliss skins customer service number ************ and left a message and have yet to hear back from anyone. I am expecting and wanting my $129.88 refunded. The cancellation confirmation number I was provided by the skin agent was *********.

    Business Response

    Date: 02/27/2024

    Hello ********,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    We went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

  • Initial Complaint

    Date:02/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally purchased their product, skin tag serum, online and paid via credit card. I received the product and started to use it. Approximately 1 month later I received more of the same product and noticed that they charged my credit card $200.00 more...for this new shipment. I immediately called their number and got a call center that found my account in their system and was told that I was on an auto-ship monthly program...I told them that I never authorized to be on an auto-ship program and the woman told me to return the second shipment and she gave me a return authorization number and an address to send it to...and I paid for the return shipping and followed all her instructions. That was in the spring of last year...I NEVER GOT CREDITED THE $200.00 back on my credit card...I waited for months as the woman told me it would take several months for the full amount ($200.00) to be credited back to my card....and she removed me from the auto-ship program...which I never agreed to be enrolled in from the beginning. If my credit card statement showing the charge is needed...I can submit it later if you need it.

    Business Response

    Date: 02/22/2024

    Hello *******,

    We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

    As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges. 


    Thank you

  • Initial Complaint

    Date:02/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Bliss Skintag removal serum and received it. I have not used it yet. Today I received another shipment. Unless I did it mistakenly, I did not set up any kind of automatic shipping account. I never do this until I have tried the product. I DO NOT want any further shipments!!! I would like a refund to me or my bank and procedures and address for returning items.

    Business Response

    Date: 02/14/2024

    Hello *******,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

  • Initial Complaint

    Date:02/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered what I thought was one bottle and they sent 4 plus a cream. I emailed them to explain that I didn't order all that. They said they were sorry I misunderstood the offer and refunded me a small portion of what was charged. Now a month later, 3 more bottles show up with another charge to my account.

    Business Response

    Date: 02/13/2024

    Hello *****,

    We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.

    Rest assured, the account is canceled and you won't receive any further charges.

    Thank you

Bliss Skin is NOT a BBB Accredited Business.

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