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Find a Location

Five Star Brick Pavers has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Five Star Brick Pavers

      6051 N Washington Blvd Sarasota, FL 34243-2259

    • Five Star Brick Pavers

      1100 Gillespie Ave Sarasota, FL 34236-2652

    • Five Star Brick Pavers

      2278 Sunnyside Ln Sarasota, FL 34239-4603

    Business ProfileforFive Star Brick Pavers

    Paving Contractors
    Multi Location Business

    Additional business information

    Additional Info:
    BBB files indicate that the business has a pattern of complaints concerning non delivery of services. Complaints filed by consumers state that the company was paid a deposit but no work was performed.

    The business's reply to the pattern is:

    At the end of 2014 we were working for several contractors. One of which who we worked for about 4 years went out of business with out any warning owing us around $50,000. As you can imagine this sent us into a tail spin. Because they filed bankruptcy we were behind a long list of other people and companies that were suing them and could not afford to hire an attorney to try and retrieve our lost money that was owed to us. We have been in business for over 18 years and had built up a nice nest egg to operate our business and only started getting bad reviews mostly after 2015. After this loss we had to work diligently to keep our company afloat. We have had a lot of ups and down in the meantime but keep moving forward. Now that we have no nest egg all money that comes in goes right back out to operate the company. In the last 3 years as we have experienced several smaller set backs from other customers not paying there final bill and because we don't have our nest egg anymore to weather the storm we again fall behind and thus accumulate more bad reviews. Having said that we want our customers to know we will keep fighting and will be on top again in the very near future.

    See all additional business information

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company installs decorative brick pavers for driveways, patios, etc.

    Business Details

    This is a multi-location business.

    Find a Location

    Five Star Brick Pavers has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Five Star Brick Pavers

        6051 N Washington Blvd Sarasota, FL 34243-2259

      • Five Star Brick Pavers

        1100 Gillespie Ave Sarasota, FL 34236-2652

      • Five Star Brick Pavers

        2278 Sunnyside Ln Sarasota, FL 34239-4603

      Location of This Business
      6051 N Washington Blvd, Sarasota, FL 34243-2259
      BBB File Opened:
      9/9/2002
      Years in Business:
      23
      Business Started:
      1/1/2001
      Business Incorporated:
      12/14/2001
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of CGC1508629 for this business, issued by Construction Industry Licensing Board

      These agencies may include:

      Construction Industry Licensing Board

      2601 Blairstone Rd

      Tallahassee FL 32399

      (850) 487-1395

      http://www.myfloridalicense.com/dbpr/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Five Star Renovations, Inc.
      Contact Information

      Principal

      • Mr. Thomas Basil Borchert Jr., Owner

      Customer Contact

      • Mr. Thomas Basil Borchert Jr., Owner
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring an asphalt paving company

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/20/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      On November 3, 2022 we paid Five Star Pavers $11,500 dollars of the $$12,800 agreement for installing pavers on our lanai around our pool. Both parties agreed that the final amount would be paid when they finished the job which was to clean the dark brown circle around the inside of my pool caused by pavers being cut and staining my pool and improved drainage around the lanai. They have not completed the job and continue to schedule an appointment with us every few weeks and dont show up to do it. We have also discovered that they never sealed the pavers so the sand has washed out of the spaces between the pavers. Currently we are having the pavers sealed by another company for $1300 and the pool acid washed for $900. The new paver company says the pavers were never sealed when the job originally done. When we originally contacted this company they led us to believe that they owned a showroom on 17th street in Sarasota. However this is not the case. I could not find them and when I searched them online they do not exist. However I was able to find out that they rent space at the address I listed on ************************ Blvd. The last scheduled appointment to complete the job was over two weeks ago and they were a no call no show again. Today I contacted Design Source at *********************************************** where five Star pavers rents space to let them know that I havent heard from five Star and they were supposed to be here over two weeks ago. Since then I have been receiving threatening texts from *********************** ************ saying that I have an unpaid balance and that if I continue to make threats (which I havent) that he will turn the matter over to his attorney.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mary L

      1 star

      03/04/2024

      We contracted with Five Starr brick pavers company for a job - to get my driveway pressure washed and sealed in late November 2023. One of the partners John M took a $550 advance with the understanding that the job was scheduled to start the week of January 8, 2024. We contacted the owner, Tom B******* shortly there after via text messages to follow up with him when he was going to schedule the job. With Tom’s lack of response, finally after two months of numerous texts and phone calls, sent him an email & text to cancel the job and return the deposit. So far have received no response. Will be filing a complaint report, if the deposit amount of $550 is not returned. It has been a very frustrating and negative experience dealing with Five Starr brick pavers with their poor customer service.


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