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Business Profile

Cabinets

Cabinets To Go

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased cabinets from Cabinets To Go in August 2022. The installer was unfamiliar with the cabinets so the installation has been incomplete. I have contacted them numerous times via emails and phone calls to get this resolved. I'm still waiting on a defective cabinet door and another cabinet door has been warped. They have been paid in full but have yet to resolve any of my issues. They are forcing me to take legal action to get these issues resolved. All documents can be provided upon request.

    Business Response

    Date: 02/06/2023

    We are working with the install team to correct this.

    Customer Answer

    Date: 02/23/2023

    Per our phone conversation today February 22, 2023, I have not received any correspondence from Cabinets To Go since January 30. 2023.  I would like to have my complaint with Cabinets To Go opened until I get my issues resolved.

    Business Response

    Date: 03/02/2023

    We're working with the installers to complete.

    Customer Answer

    Date: 03/03/2023

     
    Complaint: 18947137

    I am rejecting this response because:  The work is not completed as of today.  I did received a phone call from the installer today 3/3/2023, but he is the same installer who wasn't familiar with the cabinets and his workmanship shows it with all the defects in my kitchen.  I've been asking for an installer that is familiar with my cabinets and can correct all my issues that I've been dealing with since August of 2022. Why is it taking so long to get an installer that knows what he is doing?


    Sincerely,

    *****************************

    Business Response

    Date: 03/06/2023

    The installer has a right to repair. The original installer will be handling this.

    Customer Answer

    Date: 03/07/2023

     
    Complaint: 18947137

    I am rejecting this response because: I would like to keep this complaint open until my issues get resolved.

    Sincerely,

    *****************************

Cabinets To Go is NOT a BBB Accredited Business.

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