Business ProfileforOversee

My family and I recently returned from a week-long Spring Break vacation (3/11-3/18) at Clareon by the Coast. We hope our feedback will aid other families in making informed decisions for their upcoming vacations. The location of this property is exceptional. Although not directly on the beach, the property's location was ideal; it was only a 5-minute walk on smooth pavement to the shore. We were provided with a gate code for a private entrance, which unfortunately didn't work, but a nearby public entrance was accessible. The house was clean and professionally decorated. The well-equipped kitchen met all our needs. Due to COVID-19 precautions, decorative bedding and throw blankets were removed, leaving us chilly at night. We purchased additional blankets from a local store for added comfort. The absence of curtains in the house allowed for an abundance of natural light, which some may find bothersome. The outdoor spaces, including the wrap-around porch with rocking chairs and a swing, were charming. The backyard shed was well-stocked with pool and beach toys in excellent condition. However, the beach chairs were subpar, and we recommend bringing your own. Two major issues arose during our stay. The first pertained to the pool heating system, for which we paid an additional $50 per day. Despite reporting the issue to Oversee, the heating system was not fixed until late in our stay. The technician informed us that the pool had a leak, causing the heating system to malfunction. Oversee offered to refund our fee for the heating system, but we have yet to receive it. The lack of follow-up from the property management team is disappointing. The second issue involved package delivery. Our older daughter had forgotten her shorts, so we ordered some through Amazon. The house had a locked mailbox, and the property management company did not have a key. We were unable to retrieve our package, and the property management company provided no resolution.