Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is unable to provide the demand of supply available due to a vendor that collects payment. The purchases that I have attempted to make are ordered, only to be not fullfilled due to issues with their payment portal. This issue has been occuring for months, and has a negative impact on custumers like myself that spend time and effort placing orders. When asked to remedy the situation they say that "we are working on it", and they tell me that they will call me back. The calls back do not come because they have not remedied the issue. ******* has confirmed over 10 different transactions that there is no record of this business trying to pull funds from my account. I have taken screen shots of over ****************************************************************************************************** that the order "failed". I placed an order today while an associate from this business was on the phone with me. The order was placed and she could see it. Two hours later I get an email stating that this payment has failed. I contacted the associate that has had this issue with many customers. She informed me that I was not alone in this matter. I asked if they nwould honor the price that was locked in at the original time of purchase. After checking with her manager, she informed me the first time that this occured that the management WOULD NOT HONOR the price. It was less than 24 hours from the original order. This last time the associate asked again if the manager would honor the price locked in at time of purchase. He informed her that "It depends on how much the price swings". This is also less than 24 hours from purchasing the order. If this business is accredited with the BBB, I would expect them to honor prices paid at the time of purchase in matters that are beyond the purchaser's control. Especially in this ****** manner that involves a timeframe less than 24 hours. My request is for BBB to ensure this business is in good faith. It's flawed.

  

  Business Response

  Date: 05/09/2025

  This is an unfortunate situation where the payment processor has flagged the order and declined to process the payment. While these checks are in place to protect everyone, and that is why we must work within the scope of these procedures, there are times when flags are generated for false reasons. For example, a new bank account or one that has been used very little,because this is such a common practice of fraudsters. There are other possible causes; this is just the most common and what it looks like from what we can see. It may sound odd that we are only able to see certain things, but this is for the customer's security.
  When we have the opportunity to talk to a customer who seems to be experiencing one of these situations, we try to guide them around the probable cause. In this instance, we worked with *** *********, who did not seem to be interested in our suggestions, unfortunately, we were unable to find a successful path forward.
  Trying a different bank account might have worked, or changing to a different payment method, as we offer several different methods.Our payment methods include Mail Check, which would have kept his payment the same, where he could have sent a personal check, a cashier's check, or direct bill pay, Debit/Credit, or ****** Pay/Apple Pay/******. Any of these would have locked his price in. All customers follow the same company policy. If a payment does not go through, you cannot know what tomorrow will bring. Especially when the payment processor, which has much more information than we are allowed to see, says they think something could be wrong.
  We are very transparent in that we operate in a manner that has allowed stability for many years. Our checkout process has a clear 5-minute price lock counter because we do not guarantee prices beyond 5 minutes unless a successful order is placed, and then there is a 30-minute price lock before the order fails, and you must start over.
  
  We are more than willing to attempt to help *** ********* within our company guidelines. We would be happy to find a working solution moving forward.

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I purchased silver products from Golden State Mint on 4-25-2024. When filling out the address information they have a auto correct function and it put in the wrong address. It put in ************************************ in stead of my correct address of ************************************. I contacted support on the issue and they told me to go to that address and ask them for my package. My sister went for me and no one was home. even this morning at 8 am 5-7-2024 I went and no one will answer the door. As the attached screenshots show I was basically told it was my fault and there was nothing they can do. I don't even want there products anymore I just want my money back.

  

  Business Response

  Date: 05/08/2024

  Our website offers a ****** address match auto fill feature as a convenience which offers possible matches as you type. As stated it is a suggestion and can be changed if it enters the information incorrectly. The browser also can auto fill fields which we have no control over. In any of these cases it is always the customers responsibility to be sure it is the correct address information being submitted.

  We did attempt to help contacting the carrier as well as submitting a claim on the package. The carrier states that when something is shipped and delivered to the address entered it is not at fault and no claims will be allowed.
  We tried to give suggestions to the customer that we normally see a resolution to problems like this. We always try to take every approach possible to resolve an issue like this.
  This usually fixes the issue but as the carrier was not at fault and will not help and as we did not make any error the package seems lost.

  We are continuing to try and resolve the situation and will get back to the customer with any possibilities.

  

  Business Response

  Date: 05/08/2024

  I tried to send a response to this yesterday that seemed to not go through. I then reposted that response today. Management has decided to refund the customer however I see no way to add another response. Am I missing something?