Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at ********************* for two years and I have recently had a baby on *****************. On Novemeber 19, 2024 the fairly new manager ******* ******* non renewed my lease. She is very rude. I have sent a formal complaints via certified mail to WRH Realty, HUD, Fair Housing and Consumer Protection. I recently had surgery to have my baby and I am under doctor's care for six weeks. This is an affordable housing community. My twelve year son has gone to the same schools with the same children for six years and he is devastated. There are so many things going on at this community and I have everything documented. I would like an investatigation done and my paperwork reviewed on how she discriminates. I can be reached at ************** or **************. I'm under doctor's care for the next six weeks. This is unfair and something needs to be done. Employees living onsite break the rules and it's overlooked because they work for WRH Realty. Not fair !!!

  Business Response

  Date: 01/22/2025

  Heaven **** took possession of a residential dwelling unit at ********************* Apartments on February13, 2023.  We have not discriminated against Heaven **** at any time during her residency.  We are of the opinion that Heaven **** has material misrepresentations of fact to the Better Business Bureau.

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22747090
  
  I am rejecting this response because what is done for one resident should be done for all residents and thats not the case. Please see documentations of residents being allowed to do things and  I haven't dont anything and my lease is being non renewed. I am a single parent of two boys, one I recently had on December 21, 2024. I had surgery and I still under doctor's care. I have notified HUD, Consumer Protection,the CEO of WRH Realty- **** ********* He hasn't responded. The ***** regional manager ****** ****** called me and accused me of being my mother on the phone because she is in the apartment industry also. My mother submitted a resume to ******* the previous manager met my mother and thought she could be an asset to WRH Realty so she forwards my mother's resume to Ms. ******* However my mother never took it any furthermore because they don't pay well. Ms. ****** accused me not only of being my mother but having a interview with her. What does this have to do with anything and why so nasty and rude ? I would something done because this company is causing my children and I to be homeless. This is an affordable housing and I deserve to be treated as everyone is treated. An investigation should be done based on being treated different from other residents. See attached paperwork and I have more if needed. Thank you. Residents have given me permission reveal the information. I am very scared of retailation from this manager, her team and corporate office based on their behavior.
  
  Kind Regards,
  
  Heaven ****

  Business Response

  Date: 01/30/2025

  While we cannot make complete sense of what Heaven **** has responded with, we can confirm that neither the landlord, nor any member of the apartment community management staff has discriminated against Heaven **** at any time. Throughout her tenancy with us, she has been responsible for numerous lease violations, such as vandalism, unauthorized occupancy, and accosting a vendor of the apartment community.  We are of the opinion that Heaven **** has,again, made material misrepresentations of fact to the Better Business Bureau.

• Initial Complaint

  Date:09/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against ****** *****, the property manager at ******************** for her unprofessional conduct abuse of power and failure to adhere to lease agreement procedures. ****** ***** has consistently been disrespectful and has misled her superiors to save herself. She has abused her power and failed to follow the contract lease agreement procedures.Another tenants dog urinated on my rugs, which I had to dispose of. I made a police report and informed ****** *****, but I never received a follow-up on the actions taken to ensure my safety and health.On August 16th, maintenance cleaned mold from my vents but did not report it properly or follow the protocol for handling mold. Instead, they mocked me and denied the presence of mold, despite clear evidence.On September 2nd I was informed that ADT would be coming to my apartment to fix a panel, which I had no issue with. However, I was not told they would be accessing my garage. If work was done in my apartment, why was the garage not addressed the same day? There was no proper communication regarding this After bringing these issues to ****** Lopezshe consistently mocked me, made excuses & denied seeing mold in my apartment. She also failed to follow up on the dog urine situation. Additionally she laughed at me raised her voice and asked me to leave her office demonstrating her unfitness and unprofessionalism in dealing with tenants.Lack of Response from Management: After reaching out to her manager, ******* *******, I received no resolution. ******* ******* has taken a one-sided approach, disputing all my reports and complaints against ****** *****. Despite calling ******* over five times and leaving voice messages, I have not received a single return call.I request that the BBB investigate these issues and take appropriate action to ensure that such unprofessional behavior is addressed and that my rights as a tenant are respected.Thank you for your attention to this matter.

  Customer Answer

  Date: 09/04/2024

  I am writing to formally lodge a complaint against ****** *****, the property manager at ******************** for her unprofessional conduct abuse of power and failure to adhere to lease agreement procedures. ****** ***** has consistently been disrespectful and has misled her superiors to save herself. She has abused her power and failed to follow the contract lease agreement procedures. Another tenants dog urinated on my rugs, which I had to dispose of. I made a police report and informed ****** *****, but I never received a follow-up on the actions taken to ensure my safety and health. On August 16th, maintenance cleaned mold from my vents but did not report it properly or follow the protocol for handling mold. Instead, they mocked me and denied the presence of mold, despite clear evidence. On September 2nd I was informed that ADT would be coming to my apartment to fix a panel, which I had no issue with. However, I was not told they would be accessing my garage. If work was done in my apartment, why was the garage not addressed the same day? There was no proper communication regarding this After bringing these issues to ****** Lopezshe consistently mocked me, made excuses & denied seeing mold in my apartment. She also failed to follow up on the dog urine situation. Additionally she laughed at me raised her voice and asked me to leave her office demonstrating her unfitness and unprofessionalism in dealing with tenants. Lack of Response from Management: After reaching out to her manager, ******* *******, I received no resolution. ******* ******* has taken a one-sided approach, disputing all my reports and complaints against ****** *****. Despite calling ******* over five times and leaving voice messages, I have not received a single return call.

  Business Response

  Date: 09/26/2024

  These allegations were serious, and were investigated by ******* *******, and other members of the leadership team.  The calls were returned by ******* *******, and resident responded to her via email.  Communication has been ongoing in this matter.

  There was no evidence of his claims that Manager on site was rude or raised her voice.  The conversation was heard by another member of the staff and came to check on the manager as resident's voice was raised.  The issue with neighbor's dog was addressed & documented by site staff and the resident was advised to follow up with police.

  Finally, the report of alleged mold in the unit was addressed multiple times that no mold was discovered.  The last issue that was reported was regarding an installation by ADT of equipment.  Everyone at for the entire building was notified of the upgrading being done.  Each building was notified of the planned event and which vendor would be onsite at their unit & outbuildings doing work.  *** did notify all units of this inconvenience and apologized that the vendor was taking longer than anticipated to complete the upgrades.

  We regret that this has not been a smooth transition for resident in a new apartment community, but have tried to work with resident and provide professional service.

  Customer Answer

  Date: 09/26/2024

   Better Business Bureau:

  I am writing to provide an update and resolution to my previously filed complaint regarding the management at Longleaf Apartments in ****************, managed by WRH Realty.
  Firstly, I would like to acknowledge that my initial complaint was submitted prior to receiving an apology from the property manager for her behavior. Since then, the management team has reached out to me, addressed the issues, and extended their apologies for the inconveniences I experienced.
  While I appreciate the efforts made by upper management to resolve the situation professionally, I must express my concern that some members of the management team initially dismissed my claims and did not handle the matter with the respect and professionalism expected like (Mrs ***** & Mrs. ********* This is not an isolated incident, as other customers have also filed similar complaints against WRH Realty. The fact that the business is not BBB accredited further highlights the need for an internal audit of its policies and employees to prevent such issues in the future.
  Despite these challenges, I am hopeful that we can move forward with peace and stability within our community. I believe it is crucial for the company to monitor and address customer issues and reports, regardless of their initial stance on the matter.
  In light of the recent resolution and the property managers apology, I would like to close this complaint. I appreciate the steps taken by upper management to address my concerns and hope that this experience will lead to improved practices and a more respectful environment for all residents.

  Thank you for your attention to this matter
  Sincerely,
  ***** ********

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint that I need help resolving with Olive Grove Apartments, WRH Realty and *** Collections regarding my move out statement. They have sent me and my son ****** ****** to collections without sending me a certified letter with my final account statement, still to this day and this issue started in June 2024. I have attached 5 documents, 1 is my letter of complaint to you with all information and all documents, emails I sent to Olive Grove Apartments, the pertaining to this issue, the 4th attachment is the last communication with WRH last week with no response to my last inquiry and the email I sent to the president of WRH Realty. I greatly appreciate your time and helping me with this matter.

  Business Response

  Date: 09/17/2024

  Based on the emails that were sent back and forth with the ** and resident, she knew on 6/26 what should have been paid at move out.   Resident also received email notice on 6.25.24 that the correction had been made to her move out statement showing the balance of $1094 which indeed was needing to be paid by the resident as she broke the lease term and moved out early.  She did receive the email and was advised to pay the amount due.  The account was mistakenly sent to collections  on 6/28.   Resident would have 30 days from move out to make payment to office before being sent to collections.  This was a mistake on the part of the office, but the resident chose not to pay the amount due to the office or to TSI Collections agent.   As of 9/17/24 the amount has yet to be paid and she is in collections for this amount.  This should been paid to WRH by July 17, 2024.  As per stated back in June, the office did not send the notice certified, but the resident was notified in writing via email the amount owed to the site.    To resolve this matter, WRH will REMOVE the collection from her credit report  once the amount of $1094.00 is paid to *** (collections company).    This needs to be paid no later than 9/30/24 to have removed from Credit by ***.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for low income housing. I'm 71 on SS work 3 jobs. They didn't even give me an answer if b I'm denied. I know my credit is income is bad. That is no reason m to ignore me & keep my refundable $100. Which, obviously I need badly. I'm being ridiculed as a low income senior. I'm so upset!Thank you

  Business Response

  Date: 08/27/2024

  the applicant did not meet qualifications for approval based on what was submitted for review by compliance.  She was declined and a refund less the non refundable $85 was issued to her on 8/12/24 to the address provided at time of lease application.  Representative from ***************** has been in contact with applicant and provided check #   for $100.  It does take up to 10 business days for the check to reach the applicant via postal services.  Nothing has been returned but it has not been 10 business days from the date of mailing.  The process has been explained to applicant and it is all in the online document process that has to be read and signed by applicant before submitting the documents for verification of income/background check.  Unfortunately the applicant was not approved and she was declined with refund.

  Customer Answer

  Date: 08/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I am still waiting for check!!
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22130539
  
  I am rejecting this response because:

  
  I did not receive my refund check yet! It was mailed on the 12th supposedly.  I really need my money.

  Business Response

  Date: 09/05/2024

  Check # *** was cashed by *************************** on 8/30/24.  Lost check was reissued to her on 8/27 and she cashed on 8/30. Please see the attached copy of front and back of the check.  Please remove the negative review as this was resolved and the customer has received her funds.  

  Customer Answer

  Date: 09/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from the Coralina Apts on the last day of January 2024 because the maintenance man had let himself into my apartment several times with no notice. I made the apartment complex ************* and the realty company aware of this situation and they said that they would let me go ahead and leave And let me out of the lease. They then turned around on February 2 of 2024 and put a lien of $3500 against me and filed eviction paperwork that they then had to resend because I had already moved out. I cleaned the apartment like they told me too. I had only lived there for five months, and I returned all of my keys. I have pictures and video and witness affidavits of this. I did rent for the month of January which they verbally told me that they would go ahead and let me not have to pay. All which was clearly not true. Not only did they charge me $3500 against my credit, they also kept my deposit. On March 1, the mail carrier came to my home with a certified letter that I had to sign. The letter was from ******, the manager at ******** and the notice stated that they were going to keep my deposit if I didnt get back with him within two weeks. Well, I couldnt get back to them within two weeks because I didnt get the notice for a month. Not only did my $2250 deposit and refused to give me any notification of why they thought that they were keeping the money. They then put a claim against me. I have reached out to Coralina Apts and to ****** and to the Realty company several times And I get no response. They still have the maintenance guy who is letting himself into peoples apartments without any notice for them.

  Business Response

  Date: 08/13/2024

  This resident did not pay rent in January and was sent to eviction.  She was aware that if she did not pay rent that her file would go to eviction. She wanted out of her lease because she couldn't afford it.  We tried working with her as much as possible and even waived her two late fees.
  
  On January 2nd the resident came in the office claiming we were overcharging her water and that we were charging her hidden fees.  We went over the bill with her and broke it down and went over the initial welcome letter which outlines all the fees and lease contract she signed that has all the fees that she claimed that we were charging her that she was not aware of it.  She still believed her water was too high and that she had a water leak. We told her we could send maintenance to her apartment and check for leaks, and she said that was fine.  She then proceeded to complain about us not changing her filter every month and I explained it's changed quarterly but she is always welcome to get one at the office. She also stated that we weren't notifying her when the police where at the property and that we were required to inform all residents anytime the police were at our property. I informed her that unless it's a safety issue that there's no way of us knowing when the police are here and when they are not.  That would also violate a resident's privacy for us to disclose that, but she could call the police department and inquire herself.  She then complained about the property not being gated and that there's kids running around the property at all hours, and we are doing nothing about it.  She stated that she didn't feel safe here because she had a kid's parent banging on her door one weekend after she asked the kid to stop damaging a reserved parking sign.  Later we found out that she put her hands on the child which is why the parent was banging on her door.  She mentioned that she would be giving notice upon her lease expiration. She left the office and shortly after maintenance went to her apartment to take care of the work request that she had placed during that meeting.  The resident then called later that afternoon claiming that she didn't know we were going in her apartment even though she was informed in the office. We also informed her that no leaks were found.  She got upset and said she would be calling corporate because we did not have permission to go in her unit.
  
  We finally let her out of the lease and agreed not to charge her the termination fee since she was so unhappy here.  When she came in to sign the non-disclosure, she was made aware that she still had to pay rent for January and if not paid we would be forced to send her file to the attorney for eviction proceedings for non-payment.  She stated that her dad was sending her the money and she would have it paid by January 10th.  That didn't happen and the file was sent to eviction. 
  
  The resident lived here for 5 months.  She got 1 month free, and she didn't pay the last months,so she paid 3 months out of 5.  The resident handed in the keys on January 29th and the other occupant handed in the keys on Jan 31st.  The eviction was cancelled, and she was charged January rent and 1 month concession payback pursuant to the terms of the lease for concessions.  At move out she refused to give us a forwarding address and stated that we were going to keep her deposit so why did we need a forwarding address.  She then proceeded to call the assistant's names and started yelling at her so I asked her to leave and informed her that her last statement would be sent to her last known address since she refused to provide us with a forwarding address. 
  
  Shortly after she moved out, she started posting bad reviews on social media claiming that we were entering her apartment illegally.  She's called twice I believe since she left accusing us of harassing her by emailing her and calling her which it was not true.  The only letter we sent was the certified letter.  She also stated that we had gone in her unit multiple times without her knowledge and that we were letting other people in her unit.  Which of course is not true. We did everything right with this resident.  Even if a resident is scheduled to move out we still send the file to eviction for unpaid rent as outlined in the lease contract after the 3 day expires if there's no contact with the resident.  We tried reaching out to her after the 3 day expired.  After the resident was served, she then attempted to contact the attorney and left a voicemail for the eviction attorney claiming that we let her out of the lease because we were going in her apartment illegally and therefore shouldn't be under eviction.  We did not let her out of her lease for that reason.  We let her out of her lease in an act of good faith because she was clearly unhappy.  We could be seeking other possible remedies at this juncture, but have so far decided not to proceed as it is our desire to part ways amicably. 

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22123093
  
  I am rejecting this response because:
  They are not being honest about the details that they gave. When the maintenance guy came in to the apartment without any notification, I told them how uncomfortable that made me and that I would be leaving. This was on January 3 that I notified them of this I was out before And I had let it be known to them perfectly clear that I would be leaving. They refused when I came into the office to explain to me how the bill worked for the water and that is why I got so upset. When the agent that I was speaking to went into the office to speak to the manager, the manager got up, yelled and slammed the door and said it doesnt matter because it doesnt pertain to me. I said to them that, however, the least works if I have questions, it is their job to answer that. I did not ever touch a child. So that is another false accusation maybe if they actually had rules at that place and didnt Rocks and running around under tended doing whatever they wanted there wouldnt be issues.

  I am allowed to leave reviews about how I feel about a business and what I put is exactly how I feel. When I first moved in, it said that but then when I asked about the pool being heated, it was removed from the website. They also told me at the Christmas party that they were going to go ahead and turn the heat on. They turned it on so it would be about 70. that is not acceptable for children and elderly people. because of **************, my daughter was a minor at the time was scared to find out that the maintenance guy had been letting himself into the apartment. We have video proof that I showed them at the office and they agreed that they would let me out of the lease if I didnt pursue any charges against them and the maintenance Person  coming without our knowledge when they were trying to explain to me how much the water cost I still did not understand it and I said thats absurd. There must be a water leak then and they told me that it goes through a third-party and that they have nothing to do with it and then the next thing you know here comes the maintenance guy, the same maintenance guy that tells all the single women with children  that its part of his job to change every lightbulb in the house and he runs around like a chicken with his head cut off, changing all of the lightbulbs. 

  I wanted to move out because I was unhappy there. I do not feel very well over there, and I definitely do not want a maintenance person who is a grown man letting himself into my apartment and other people in the community feel that he has also been coming into their apartment. I moved out on the last day of January when they already knew that I was going to be moving they filed the eviction before I was moving when they saw me moving the boxes out of my place. They were then forced to remove the eviction so when you look online or go in and call it says I have an eviction but then when you ask them about it, it says its been withdrawn. So I want all of the information saying that I was evicted taken off of my record and I also want the $3500 taken off my credit report I have called and emailed and asked several times for a breakdown of what they were charging me for because the only thing that was due was Januarys rent and the water and everything else had been completely paid up. My father offered to call **** and pay the rent and when he called in, they refused to take the rent from him . When I came in in a hurry to drop off the one set of keys, indicating to them that I would be moving they were trying to hold me in the office and demand that I fill out some kind of paperwork and I told him know that I would do it when I came back and brought the other set of keys . This is when they started demanding that I had to give them the information and yes, I told them obviously youre going to keep my deposit so I dont know what kind of information that you would need to send me. I will be back in a couple days. Thats when they told me that I needed to get out of the office and not come back. So I had to send my teenage daughter in who is a minor at the time into the office to return the key. She was also yelled at and mistreated by the staff and the management there. I contacted an attorney and they told me quite honestly that its not worth it that they have so many complaints against them as it is. I was advised  to file a complaint with the Better Business Bureau, which is what I did. I was not evicted so I want the eviction taken off there was no reason for them to put the eviction on there, except for the fact that they are very vengeful and spiteful people. They kept my deposit I clean the house and did everything that I was supposed to do there was no reason for them to put the $3500 against  my credit and evicted me when they knew that I was leaving. 
  Sincerely,
  
  *************************

  Business Response

  Date: 08/23/2024

  Statement made by ************ in her response are not accurate.  Our statements are accurate and we refer ************ back to that statement. 

• Initial Complaint

  Date:10/26/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WRH Realty, owner of ************ apartment, ******************************************************************** has neglected out living situation by not fixing our broken shower in over a month, they add fraudulent "fees" to our rent every month, Constantly hounding us for the money yet, can't get anything fixed. Also, this apartment complex was caught trying to FORGE a lease in my name. This company must be held accountable. The management will do nothing other than scream over the phone and in person that you own them money! Unprofessional criminals.

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of an unfair credit transaction involving WRH Realty Services **** WRH Realty ******** is participating in activities which constitute discrimination according to The Equal Credit Opportunity Act which is a ************* law. This law makes it unlawful for any creditor to discriminate against any applicant, with respect to any aspect of a credit transaction. I have in good faith exercised my right under The Equal Credit Opportunity Act.I advanced my rent on 08/22/2023 by providing WRH Realty ******** with my collateral security via the rentcafe online portal. WRH Realty ******** has a fiduciary obligation to perform its fiduciary duties. By not granting me access to the apartment/ *************** notes I applied for on 08/22/2023 they are committing securities fraud and have breached there fiduciary duty. WRG Realty Services *** is in violation of 15 USC 1- Trusts,etc., in restraint of illegal;. In other words, **********************/ WRH Realty Services is a corporation hindering my ability to participate in commerce and shall be punished by fine of $100,000,000.WRH Realty Services *** is in violation of Florida Statutes Chapter 83 Section 49 (1) which states when advance rent is advanced by a tenant the landlord shall apply it to the next immediate rental period by holding the total amount of such money into a separate non-interest or interest- bearing account in a ******* banking institution for the benefit of the tenant. WRH Realty Serv is in violation of the *************** Act section 16 (2), which states the *************** Agent / CFO takes the application, which I submitted on 08/22/2023 and take it to the *************** bank for *************** notes as it may require. The application submitted is collateral security, in no event shall such collateral security be less than the amount of *************** notes applied for.WRH Realty Serv is in violation of 15 USC ****l - Waiver of rights. NO CONTRACT OR POLICY SUPERSEDES FEDERAL LAW.

  Business Response

  Date: 10/18/2023

  This Applicant paid the application & holding deposit.  The application submission could not fully be processed as there were discrepancies within the documents submitted.  Several email attempts and phone calls were made to applicant to resolve and provide further information to clear up any errors or omissions on documents.  As of 9/18/23 the file was marked as not able to confirm and the application was canceled.  In good faith, her holding deposit and application fee have been refunded.  Again, we did not complete the process of her application as we could not fully verify the provided documentation that was uploaded by applicant.  Refund was submitted to address that was listed on the application.

  It is our sincere desire to move in all qualified applicants once documents are approved.

  Thank you,

  WRH Realty Services, Inc.

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20617382
  
  I am rejecting this response because: Please send refund application fee and deposit costs to *****************************************************. I am no longer at the Bismarck address. Lastly, you are violating the Equal Credit Opportunity Act when you deny me access to my credit, this is discrimination.
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 11/14/2023

  Send application fee and deposit to 

  *************************

  ******************, ** 32250

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20617382
  
  I am rejecting this response because:

  Good afternoon, *****, We were unable to verify your income, which was the reason for your application not being approved. In case you would like to follow up on your credit I have attached a letter for you to use. The check was returned to us in-house and I want to get confirmation that the address below is correct so my accounting department can reissue the check asap. Address: Received this email above on 10-31-2023 from ***************************************** the community manager at ******* (look above). I would like my refund sent to **************************************************************************
  
  Sincerely,
  
  ***************

  Business Response

  Date: 12/21/2023

  The Check for Mrs. **** has been recut as of 12/14/23 and sent to the 3rd address that has been provided which is ******************************************************************************************** Three different addresses have been provided and checks cut,  only to be returned after not being able to be delivered.  We do hope this is now the correct address for Ms. *********** Check # ***** was cut and mailed on 12/14/23.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged NSF on my rent when funds were available. I cannot afford to pay this and I always pay my rent with no issues. I tried to speak with Desirae about this in the office but nobody answers the phones ever, so it must all be done via email.Then, I have been requesting several times for my bathroom plumbing/fixtures be fixed as I have trouble with shutting off or getting water pressure high enough to keep the shower head on. The other night I called the after hours emergency line for help as I couldnt turn off the water, called twice and nobody ever answered nor called back. I had to pay for a plumber to fix this. Even he was shocked at the limited water coming out for use.Water has been less and less and has barely any pressure to shower. It wont allow the showerhead to stay on at all and half the time there is an excuse almost every week that there is a water leak and thats why its so low. Which is not true because neighbors from the community next door have no issues at all. This is unacceptable to not have enough water to shower or brush teeth. When I first moved here 2 years ago, you would get towed if you didnt have a sticker on your vehicle and werent parked in a visitor spot. Now, there are more cars with no stickers and nothing happens at all. I have reached out to the office several times about me having to park in the street because there are no spaces available. They suggested I call the towing company on the sticker and they say they have not been authorized by ***************** to tow any vehicles as they no longer are contracted with them. I have been like this for almost 4 months. It is crappy enough we have never had working gates, they are open 24 hours causing all sorts of traffic where alot of non residents walk in/out smoking marijuana and nobody does anything. I have caught kids outside my door smoking pot and run away when they see me. No assitance at all. I plan to seek legal advice and media help on this issue. This is ridiculous.

  Business Response

  Date: 06/14/2023

  ****************** payment for *** was returned on 5/2/23 for insufficient funds and thus a $40 return fee was added to account which is charged on ALL returned payments.  The resident was advised by office that IF the bank was in error, then a letter would need to come from the bank on letterhead stating bank error and funds could be reversed- to date nothing has been received by office.  On 6/5 ************** paid the *** Fee and rent for June.   She complained about several work orders- 4/19 a light work order was placed and on 4/21 this was replaced.  On 5/4 a work order for shower  issue was placed and the Tub spout and know were replaced and in working order.  on 5/9 the toilet was reported as not flushing- the staff came and replaced the fluid master and valve kit to bring to working order.  Water pressure call is ongoing with owner and city.  The last item that was mentioned was regarding towing of vehicle.  There was a general email/Text message to all residents stating that towing company was patrolling area and valid stickers, registrations and licenses needed to be on all vehicles or they may be towed at owners expense.  The towing company comes through the community between 11pm and 6am to check for invalid stickers, flat tires, expired registrations and parking in unauthorized areas.  All of the issues have been addressed by management for resident.

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20082360
  
  I am rejecting this response because:
  I did not have a choice but to pay the $40 because you purposely have set up payments for the tenant to not be able to choice amount to pay so you are charged without authorization whatever you want. There has never been a tow truck on the property to tow anything without a sticker. There is more unauthorized vehicles parked here than actual tenant cars parked. That rule has NEVER been enforced. They told me so themselves when I called, because you guys broke the contract when you bought the property. This happens because the gates have never worked in the 2 years I have resided here. You want to send out an email that youre working on getting the pool up and running but not working on priorities like fixing the gate??? for our safety?? You put cameras up for what? Today I see a group of ***** kids playing KICKBALL in the middle of the lot behind building 1 and saw how they hit a car and just keep playing without a care in the world. Your cameras didnt catch that?? No adults to be found anywhere. Called the cops and they said I have to contact the office. Really? And you guys tell me to call the cops when I email you because NOBODY answers the phones nor returns calls. EVER. You are closed on weekends, or at least your doors are locked. No maintenance after hours. I had to pay a plumber to come and turn off the water that was spraying out from the toilet because nobody ever answered nor called me back. Whats your excuse to that?? The grounds are filthy, the water is off 1-2 days almost every week for some BS excuse. And you want to cry over $40 but not invest into the property that we tenants are paying to keep up?? Where are the amenities? The safety of this community?? What we pay for to have and dont receive. You need to actually earn your money and take a walk on this property or have your lazy office staff do it to see what is going on instead of sending emails with no solution. August cannot come fast enough. This place is a dump. 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** Apartment has failed to provide me my deposit after moving out. I received a deposit refund on 2/21 and noticed the amount was incorrect. So I reached out to leasing agent ****** via email stating I received check for incorrect amount of $514.56 it and a refund of $537.51 should have been issued. On 2/22 m, ****** advised she submitted info to account office. 2 hours later *****, the property manager, called and advised me that accounting will reissue the correct amount of $537.56. However, today is 3/9 and payment has not been received. The law states refund to be issued in 15 days. WRH should have made sure check was issued ASAP. ***** now has told me that the check was issued 2/22 and takes 3 weeks to receive. It should not take 3 weeks if the check was issued from St. **** and coming to *****. *************** apartments is very unorganized and one of the reasons I moved out. They have had 4 property managers in the last 2 years. Resolution- issue my deposit refund for correct amount $537.51 and there is no excuse why check hasnt been issued when the apartment I lived in already has a new tenant living in it.

  Business Response

  Date: 03/10/2023

  After reviewing the details of complaint,  the lease file was adjusted to a refund of $537.06 which was cut and mailed out today, 3/10/23.  ******************* should receive her refund in the mail next week.  Check # **** for $537.06 as per her request this should close out the complaint against *************** Apartments.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment is Completely Molded in every room I complained several times about the mold and they have yet to do anything about it. This issue has been going on about a month now and I have a 10 month baby as well as other small children that are getting sick because of the mold. My furniture that have receipts for totaling over 10k is ruined because of the mold. I pay my rent as promised but I cant get anyone to resolve this issue in the office after I complained several times. I talk to the property the manager today her name is ***** this was her time hearing about this which is odd because the assistant property Geneva has known about this issue for a month now. The head maintenance Guy knew about as well for a month. The communications is very poor. This is a major health issue that need to be resolved immediately. Please help this is my last resort! The told me they will have someone come clean Carpet on February 3rd 2023 to get rid of the mold which odd because adding more moisture will make the mold worse.

  Business Response

  Date: 02/17/2023

  Follow up in unit to check for Mold was done 2/2/23 at 2:30pm by Community Manager along with 2 Maintenance Supervisors to verify the unit moisture readings.  They were scheduled to go back out on 2/7 to check again and were told by the resident that she was sick and could not enter apartment.  Yesterday,  2/16,  the manager was scheduled to go back into the unit to check for signs of moisture and check the readings of unit. We are trying to work with resident but have been advised by resident while she and family are ill, she does not want anyone coming into the unit.   More will be reported as we have details to resolve the issue.