Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Internet Services

The SSL Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were given a quotation #SO29744328 for Comodo EV Code Signing with USA shipping specified. Now, we were provided an invoice from *** for international customs fees/duties because they made the corresponding shipment from ****** instead of the *** as they quoted. We asked them to pay the customs fees since an international shipment was not a part of the order and they are (so far) refusing.

    Business Response

    Date: 08/14/2025

    Hello, 

    We are communicating with the customer to resolve the issue. 

    Customer Answer

    Date: 08/14/2025

     
    Complaint: 23737505

    I am rejecting this response because:

    Comodo SSL Store has not agreed to pay for the international fees as invoiced from UPS. 

    They quoted us domestic (***) shipping, we accepted this quotation, but then they made an international shipment to us without authorization from us.  We have been billed by *** for this international shipment (included to you in the original complaint) and are seeking them to pay for this unauthorized charge.



    Sincerely,

    ***** ***********

    Business Response

    Date: 10/03/2025

    Hello, 

    The issue was resolved with the customer on September 3, 2025. 

  • Initial Complaint

    Date:03/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a 3 year code signing certificate for over $700. The media device was sent to a wrong address and signed by a person with no relationship with my company (see the attached *** tracking). The vendor refused to reissue the certificate, which should cost them almost nothing to do. The delay of the certificate will affect our business tremendously.

    Business Response

    Date: 03/21/2024

    Hello, 

    We are working with the customer to clarify the issue since the product was replaced but we will provide a refund if they still want to proceed down that route. 

    Customer Answer

    Date: 03/21/2024

     
    Better Business Bureau:

    The replacement token is received and working. No need to refund.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


    Sincerely,

    ***********

  • Initial Complaint

    Date:10/19/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2022 we paid for a code signing certificate . The certificate was never issued. We contacted SSL Store multiple times but no success. Now we are told that it is too late for a refund and they can provide just store credit. We do not need store credit. We will never purchase anything from this company and we would like our money back. We paid them for a product, which was not delivered and they have to return the money.

    Business Response

    Date: 11/03/2023

    Hello, 

    We have communicated with the customer to let them know we will proceed with the refund. 

    -****************

The SSL Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.