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Accreditation
BBB accredited business

Accredited Since: 5/31/2007

Years in Business: 14

BBB Rating
A

Customer Reviews are not used in the calculation of BBB Rating

Customer Reviews

Average of 6 Customer Reviews

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Business Details

Location of This Business
2501 NW 34th Pl STE 30, Pompano Beach, FL 33069-5930

BBB File Opened:5/18/2007
Years in Business:14
Business Started:12/21/2005
Accredited Since:5/31/2007
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 15-00063395 for this business, issued by Pompano Beach, City of

These agencies may include:

Pompano Beach, City of
100 Northwest 31st Avenue
Pompano Beach FL 33060-6099
Business Management
  • Mr. Joe Arce, Manager
Additional Contact Information

Fax Numbers

  • (954) 202-3002
    Primary Fax

Phone Numbers

Email Addresses

  • Primary

Customer Complaints

17 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Answered
anonymous user
Complaint Details Unavailable
Read More

Customer Reviews

6 Customer Reviews

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How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Matt Miller

07/19/2020

This company is an absolute communication nightmare. From the beginning it's been extremely one-sided. Had to call a week after purchase to find out that the tires I ordered were on back order, switched tires and moved on. Order didn't ship in the 3-10 business days as stated on the website but could've been due to the tires on back order... these are all issues that I could easily put behind me... fast forward to receiving my wheels and tires, all four where out of balance, one was missing a valve cap, and one was bent!!! I still gave the benefit of the doubt that mistakes happen. Spoke with Matt in customer service and he offered to send a new wheel and valve cap which was perfectly fine with me at this point. A week later I had to call back because I hadn't heard anything about the wheel, Matt and Fred had both lied and said that the wheel had shipped and would be to me by that Friday... They then sent me the shipping info showing that they had just submitted it to FedEx that same day. Matt never ordered the wheel at the time of the complaint. Fred sent me some shirts and a hat trying to smooth things out.... yay... then I receive the second wheel... it's bent too!!!! Fred offers to discount a new set of wheels, I have to call them back over a week later again because I hadn't heard anything... "oh, I was just working on it" Fred's favorite line... it's at this point that Fred tells me that I would have to pay another $260 for a different set of wheels after telling me their cost and promising to discount them... The discount he offered was about $5.84 a wheel after two months of going back and forth... having to reach out to them... them forgetting to do what they had promised... never hearing back... order incorrect from the start... two different bent wheels... having to pay to have the others rebalanced... them lying throughout the process knowing they had screwed up... Fred trying to cover for Matt... and now here we are, I've got a set of wheels and tires off the truck, on a pallet in the yard, waiting for the shipping materials to be shipped to me so I can send these back for a full refund... it's been a week since I've last heard from Matt and he said he would send out the materials... just as I told him in our last phone call... I'm not holding my breath... I DO NOT RECOMMEND ANYONE DO BUSINESS WITH THIS COMPANY NOR WILL I EVER DO BUSINESS WITH THEM AGAIN!!

Business Details

Location of This Business
2501 NW 34th Pl STE 30, Pompano Beach, FL 33069-5930

BBB File Opened:5/18/2007
Years in Business:14
Business Started:12/21/2005
Accredited Since:5/31/2007
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 15-00063395 for this business, issued by Pompano Beach, City of

These agencies may include:

Pompano Beach, City of
100 Northwest 31st Avenue
Pompano Beach FL 33060-6099
Business Management
  • Mr. Joe Arce, Manager
Additional Contact Information

Fax Numbers

  • (954) 202-3002
    Primary Fax

Phone Numbers

Email Addresses

  • Primary

Business Categories

Local BBB

BBB Serving Southeast Florida & the Caribbean

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.