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Business Profile

Pet Supplies

Chewy, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Chewy, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Chewy, Inc.

      7700 W Sunrise Blvd Plantation, FL 33322-4113

      BBB accredited business seal

    • Chewy, Inc.

      3251 Hollywood Blvd Hollywood, FL 33021-6942

      BBB accredited business seal

    • Chewy, Inc.

      256 S. 143rd Ave. Suite B Goodyear, AZ 85338

    • Chewy, Inc

      40 Dauphin Dr Mechanicsburg, PA 17050-8521

    • Chewy, Inc

      600 New Commerce Blvd Ste R Hanover Township, PA 18706-1403

    Customer Review Ratings

    3.32

    Average of 642 Customer Reviews

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    Review Details

    • DONALD D.

      Date: 08/06/2022

      Your pet may be DEAD if you buy meds here.
      I ordered heart meds to keep my cat alive - giving myself a 10 day buffer. Express mailed and tracked paper prescriptions.
      Chewy refuses to give me a ship date. I've contacted them 4 times and each time they say the order should ship today or tomorrow but never an exact status. I finally talked to pharmacist there who said we're kind of backed up and a pharmacy supervisor who will call me back. Always EVASIVE.
      Web site advertises 1-3 day ship and shows both my meds in stock. Help says display orders to see status but doing so shows NO STATUS at all.
      One med script is for 50 pills with 3 refills. They show that as 1 pill with 150 refills? They also show both meds twice under my prescriptions - once waiting prescription and again as vet approved???
      I think Chewy pharmacy is incompetent and evasive. Pet meds are like people meds - not an optional whenever commodity. If they can't fill the prescriptions they should say so and give me time for other options before its a big problem. Should my cat die because they are busy?
      My pet's emergency care was expensive so I thought I'd save a little on meds for his remaining life. But I've wasted so much time with Chewy and had so much aggravation that I'd been better off paying more for meds at my vet. Chewy pharmacy is a terrible eCommerce experience. Avoid them.

    • Roxanne S

      Date: 08/06/2022

      Chewy charges tax on prescription diets for my dog when other on line pharmacies do not .

      Chewy, Inc.

      Date: 08/10/2022

      Hi there *******,


      Im sorry about your recent order. At Chewy, we strive to prove a positive experience with every customer interaction.

       I was able to review the details of your order ending in ***** and can provide you with some additional information. Hill's ************ Diet Metabolic formula does require an authorization from your vet, it falls under the category of a nutraceutical, meaning food with medicinal benefits, rather than a pharmaceutical prescription item.


      Medication and prescription pet food directly from a licensed veterinarian is considered exempt; pet medication and prescription food for pets is considered taxable when purchasing through an online retailer.


      We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please dont hesitate to reach out to us. Were here 24/7 to lend a helping paw.


      **********

      Customer Service

      **********************

    Chewy, Inc. is BBB Accredited.

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