Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Honda of Bay County sold an unsafe vehicle without disclosing the damage. As you can see from the enclosed attachments this vehicle was in a severe accident. This is the worst level of damage that you can obtain on a report. Honda of Bay County is unethical and unprofessional. This car has had to have major repairs on it since the purchase. This was just disclosed to me from another dealer in town when I had them look at the car for resale value. I feel they sold an unsafe and unreliable vehicle which is unethical and against the law. I'm requesting a full refund and an apology. There is a lemon law and I feel this definitely qualifies for that law. This car should have been totaled out and never resold as it was unsafe. They also lied and forced a document saying that I signed the Carfax. I spoke to the car salesman regarding this he lied and said I knew about this beforehand. He said I had signed a paper about the damage. I had the salesman forward me a copy of the Carfax, which was not my signature. If I had seen the Carfax, obviously the car would have never been purchased as I was buying this for my daughter.

  Business Response

  Date: 06/18/2025

  The vehicle was purchased January 31, 2022. The damage was disclosed on the CarFax and Ms. ***** signed off on it. The vehicle was bought as-is and since has had over 50,000 miles put on it. 

  Customer Answer

  Date: 06/18/2025

  
  
  Complaint: 23352009
  
  
  
  I am rejecting this response because: I did not sign the car fax as stated by Matt **********, salesman. When I found out about the Carfax through another car dealership the other dealership said they had never seen a Carfax that was as severe damage as this portrayed on the Altima. The Altima had thousands of dollars put into it in repairs which all had to do with the front end damage.I confronted Matt. He then forged my signature and sent the Carfax to me in  attachment to my email statingthat I signed at the time of purchase. I told him that was not my signature and had I seen that Carfax with a damage of SEVERE front damage listed I would have never purchased the car. He did not produce the Carfax at the time of purchase. Matt Tomlinson and Honda of Bay County represented that vehicle. It should have never been on the lot for sale and

  forgery is a felony. I am not the only customer that has had issues with Matt Tomlinson if you check the better Business bureau reviews. They are unethical business, crooked dealership. I do not accept this response as a resolution. 
  
  
  
  Sincerely,
  
  
  
  Deborah *****

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/30/23, I purchased a 2016 Buick Encore from Honda of Bay. I drove the off the lot 15 min later after filling the car with gas the tire sensor light comes on. Called Matt (salesperson) who sold me the car he told me to bring it in they'll fix it. They did. On 31st drove the vehicle out to the beach. Get in the car on 4/1 @ 6 pm and the check engine is on. 4/3 called Matt he said bring it in they'll check it out. Derek in service check it and said they had to order parts and he'll call me when it comes in. I saw an older man walking and I spoke and asked his name he said Steve.. Oh your the GM. He said yes. I told him I had sent him an email of my experience he was very nonchalant. He never responded to my email. On 4/11 after calling inquiring on the part. Derek calls me and stated the part was in to bring in the car and they'll put it on. After 45 mins. he tells me my car is done. I ask him are you sure its good because I'm driving it to Cleveland. He stated it good. On 4/13 I left my home on my journey and @9:00 pm I filled up with gas in Alabama as I driving all of a sudden the check engine light, the traction symbol started flashing. I got to a safe place in Huntsville, AL. Called Honda that morning spoke to Jennine service manager Derek was off she told me that she would check to see what they could do. After several calls Jennine informed me that there was nothing they could do for me. Remind you I just purchased the car from them 1 week ago. She said call GMC and tell them you have a warranty. GMC stated they only take there own. A mechanic look at the car he informed me the motor was gone. Fast fwd 4/17 I rented a empty Uhaul truck with a auto transport attached and drove back to PC took it to Honda on 4/18 told them what the mechanic said. Derek said it was something 100% different. They ordered parts on 4/25 I called Derek left message. About 1:40 he calls stated they put the parts on and it still not running properly. The motor needs to be replaced.

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/29/22, I went to test drive a vehicle at Bay Honda. The salesman brought the car out of the repair shop. I noticed something wrong during the drive and informed him. He checked and said the mechanic was aware and had planned to repair the issue. I said I would return today to repeat a test drive and was told I had to put down a $500 deposit to "hold" the vehicle. I was unable to arrange transportation from Port St Joe and therefore sent an email to explain that I would have to come tomorrow. I needed transportation as my house, my car, and my dog burned in the early morning hours of 9/12/22, leaving me essentially homeless and without a lot of means. He was aware of this but proceeded to put a great deal of pressure on me to hurry up and that he could have sold that vehicle to others already today. I told him to go ahead and do so as I didn't appreciate his tactics, especially in my vulnerable state. I requested my deposit be returned and was told that it was nonrefundable because, "we fixed what you wanted fixed." The issue with the vehicle was known prior to my arrival and the mechanic had already prepared to repair it. Not only that, but there was a significant chip in the windshield of which I was advised that my insurance would cover the repair after purchase. I find such business practices sketchy at best, and certainly unethical.

  Business Response

  Date: 10/04/2022

  She bought the car and took delivery on Monday.