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Find a Location

Emerald Beach Resort has 1 locations, listed below.

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    Business ProfileforEmerald Beach Resort

    Resort

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    14700 Front Beach Road, Panama City Beach, FL 32413
    BBB File Opened:
    2/12/2013
    Alternate Business Name
    • Resort Collection
    • Vtrips, LLC
    Business Management
    • Jessica Simmons, Director
    Contact Information

    Principal

    • Jessica Simmons, Director

    Customer Contact

    • Ken Powell, Operations Director
    • Jessica Simmons, Director
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/06/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I have a time share at this property with **** *******, today I received a Special Assessment fund bill for repair work to be done and to provide funds for adequate operations for the multi Associations. We were not given any notice of work needed nor any information on the breakdown of costs for each repair needed. They gave a list of work needed such as repair seal and paint common areas, modernization of east and west elevators, replace sky bridge roof and parking garage repairs. The total cost is $4,234,289 they have not shown any quotes for any work that needs to be done. This was voted in by the board of directors on April 25 2023 they’re giving us until July first to pay half of our part at $341.33 dollars and by January first for the remainder ( $341.33 ) I don’t think this is fair business practice asking for money and not being able to see exactly how the money is spent.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Andi

    1 star

    06/20/2021

    Do not come here. For 16 hours and $462.68? It is not worth it. There isn't ever any parking, at any time you may find yourself circling the parking lot. The staff, they need new people giving advice to customers. (I complained about the parking and the front desk clerk advised me "I may write a note and leave it on the window of the vehicle." -Not sure about you but I'm not leaving a note on a Tesla of a Disabled Marine Veteran *RUDE & DISRESPECTFUL) No amenities, breakfast is not included in your stay, security guard(s) did not patrol for parking permits, the hotel is falling apart, there are only 2 (very small) elevators to take allllllll customers to 7 floors, and to top it off nicely: the room condition is VERY POOR. I mean we're talking about paying $28/hour and the bed isn't even comfortable? The microwave sounds as if it's about to explode. The lamp shade has multiple tears. The dressers are unbalanced. The bed is clearly too used and too slept in. There are only 3 outlets to charge your devices. The room is clearly outdated and run down. This is not a quality stay and you get a better run for your money at any other hotel in this city.. and I mean any. Do not come here. The beach being within distance is not worth the money. Drive, uber, Lyft, **** take a **** scooter to anywhere but here! Push on that gas and don't look back at the "Emerald Beach Hotel."

    Local BBB

    BBB of Northwest Florida

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