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Business Profile

Air Conditioning Contractors

Modern Air Solutions, LLC
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BBB Accredited BusinessA+Rated by BBB

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1

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Review Details

  • Maria V

    Date: 07/04/2022

    About a week ago I requested a service for my unit because the thermostat was not connecting to the Wi-Fi. When I called they said that it was a $99.00 for service fee plus the the labor to fix the problem. When the guy came to the unit, he could not connect the thermostat to the WiFi then he said that maybe I needed a new thermostat so replaced it but still did not know how to connect it to the Wi-Fi, then he said that maybe it had something to do with my door and told me to get it check because maybe it was not closing properly and it was not connecting to the Wi-Fi because the sensors on the door. He said that everything will cost me $549.00 if I ended up needing a new thermostat or $349.00 if I did not need a new thermostat. He said that that amount will include the first and second visit plus labor. He said that I will not be charged until the second visit and after the problem was fixed because this time he could not fix it because he did not know what was wrong or how to fix it. The next day the company charged my credit car $349.00 and when I called to ask why, the female who answered my call after hearing why I was calling she just hung up on me. At first, I thought that we got disconnected so I called again but she would answer and hung up right away so I called several times and every time she would do the same. So I waited a couple hours and tried again, this time she answered but again, as soon as I told her why I was calling she pretended that she was not hearing me clearly and hung up on me and when I tried to call again, she would again answer and hang up right away. The next say I called my credit card company to dispute the charge. Not the whole $349.00 since knew that there was a $99.00 service fee but the other $250.00 extra because the guy did not even know what was wrong or how to fix it.

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