ComplaintsforBankrate, LLC

• Initial Complaint

  10/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  This company offers bogus rates on loans in order to try to force people into loan applications for which they get referral $.Having worked in this industry, I know for a fact that credit formulas though they may differ slightly are usually within a couple percentage points of each other.The amount they quoted (From Upstart.com) was MORE than TEN TIMES what was actually available through their affiliate. Such a mathematical error is not possible without intentional deception involved.

• Initial Complaint

  10/15/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Bankrate was supposed to send my personal information to up to 3 places that provided *****'s. Instead they sold my information to dozens of companies, including dozens of scams about refinancing, home warranty, and many others. I know it was them because I only used this email for that inquiry, and now I'm getting rid of since they've filled up my inbox with dozens of spams every day, 99% of which don't even remotely concern HELOC's. This company should be put out of business!

• Initial Complaint

  07/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Not sure what type of company this is but I had a soft credit check on my credit report from them and cannot find anyway to contact them other than by email. I have had many fraudulent applications closed in last few days and need to contact them now to shut down anymore fraudulent applications.

• Initial Complaint

  04/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  April 21st 2023 I was using the brigit app and could not get an advanced so I clicked on personal loans powered by ****** and it took me to Bankrate I filled out the form and it said I qualify for a $500 loan from 5k funds so I click on see offer and then it has me fill out a form on 5k funds after that it takes me to fastloanassist and has me pay to check my credit score which I already know because I have an experian account after I do that it goes no further. Now this is all false advertisement starting at brigit and also 5k funds telling me im eligible for a loan but really none of that even exists as far as I can see.

• Initial Complaint

  04/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  When you search for an online quote for home insurance from Bankrate.com you have to provide your phone number. Immediately after you do that you will get SPAM calls from numerous phone numbers constantly. This started 4/4/2023 with no end in sight. I contacted them, via their webform, on April 5th and have yet to receive even a receipt confirmation. I didnt find an email address to contact them. The bbb.org has two numbers listed for them ************* & ************). The first one does not work and the second one only gives an option to leave a voicemail.There was a similar complaint to the BBB on 9/9/22, for which they still have not responded to. "09/09/2022 Complaint Type: Problems with Product/Service Status: ************************* sells your information to other loan brokers, my phone hasn't stopped ringing every few minutes for a week no (no exaggeration). Needless to say we did not go with anyone referred by this data selling company. Abusive and reckless data privacy practices."This practice (legal or not) is essentially a work-around to the purpose of the National Do Not Call Registry. Additionally, since Bankrate does not provide an opt-out option how can the consumers resolve this issue going forward and regain full use of their phone/number again. This issue is financially impacting me as I do not know if an incoming call is from a potential client or just another SPAM call (and answering these SPAM calls confirms it's a working number).I want Bankrate to Send a do not call notification, for my mobile number, to all of the people/businesses it shared my number with. As well as provide some way to determine if an incoming call is from/associated with them.

• Initial Complaint

  03/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I'd received an offer from Bankrate on Sept 5th which mentioned that if I pick a lender using their website and then close the loan, I'll receive $500 reward card (code: RvkRrm). In order to get that, I had to upload my closing documents which I did in October. It has been 5 months since then and I'm yet to receive the reward card. I've tried contacting them via ******** and email, but the team has been non-responsive. Based on the other complaints, this seems like a deceiving practice and ways to get customers to submit their closing documents - Bankrate is potentially using information in it to sell to other advertisers/3P companies. I have the initial email offer and have gone through the full process, and expect that I be provided with the promised rewards card. Please do not respond with the reason being a delay from your fulfillment partner - I would just like to know when I will be receiving the rewards card.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I would like to unsubscribe from my email ************************* Thank you

• Initial Complaint

  12/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On August 17th, 2022, I was researching mortgage options. I found selected lenders through Bankrate.com. Bankrate.com had a promotion for $1,000 reward card when you close on a loan with one of the lenders you selected on their site. I have attached the email with the details. I did proceed with one of their lenders, ******************, and provided documentation after I closed on the property to prove that I had used the lender. I received a confirmation email from Bankrate on 10/6/2022 that it was approved (email attached). They requested that I fill out a ****-MISC form because of the amount, which I did (screenshot of confirmation attached). I had still not received the gift card by 11/10/2022, so I reached out to their customer support. They responded and said that it should have been mailed to me and that if I didn't receive it by the beginning of December to reach out to them again (email attached). I still had not received the gift card by the beginning of December, so I did reach back out to them. I have reached out to them 4 times since via email and I also called their customer service line, which no one answers. They have not responded to any of my requests to check the status. I believe this is a scam. This company should not be trusted as a consumer or business. Any legitimate mortgage lender should not be advertising on Bankrate.com.

  Business response

  12/19/2022

  Hello,

  We apologize for the inconvenience this has caused, and for the delayed delivery of your Cashback Rewards gift card. We are working with our fulfillment partner to issue and deliver your card as quickly as possible. We'll reach out to you directly to discuss the next steps.

  Thank you,

  Bankrate Customer Support

  Customer response

  12/22/2022

   
  Complaint: 18563980
  
  I am rejecting this response because:

  They reached out separately on Dec. 19th only after this complaint was filed. They said that it was delayed by their fulfillment department, but it was processed 12/1/22 by them and should have been mailed out the following week at the latest. However, they said that they still havent received confirmation from their fulfillment department that it has actually been mailed. They said they would let me know when they receive confirmation that its on its way. 
  

  I dont believe that its been actually been mailed. It seems to just be a stall tactic in order to not have to fulfill their promise. 
  

  Its now 12/22/22 and I still have not received the card or even confirmation from them that its been mailed. How long does it take to hear back from their fulfillment department that its been mailed? I reached out about a status update to confirm it was mailed on 11/10/22 and its now 12/22/22. Youre telling me it takes over a month to confirm with your fulfillment partner that its been mailed?

  Im rejecting their response until I actually receive the card as promised.

   

• Initial Complaint

  12/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Aug 4, 2022 I filled out a form on www.bankrate.com to get 30 year fixed mortgage rate quotes for a new home we were trying to purchase.Upon filling out the requested information, I was presented a list of preferred lenders, current interest rates, and terms. Bankrate also advertised that if I closed on a home using one of the advertised lenders,I was entitled to a $1,000.00 cash back offer from Bankrate.com. I was sent an email with a referral code to use after closing to upload my closing documents for verification. We closed on our home using one of their advertised lenders, ***************** on September 14th and I promptly uploaded my closing documents to Bankrate shortly thereafter. On Oct 6, I was notified via email that my $1,000.00 cashback offer was confirmed and that I needed to fill out a ****-MISC form for tax purposes within 14 days of receipt of the message. I filled out the ****-MISC that same day, Oct 6th. A month later I hadn't heard anything so I reached out via the "Contact Us" form on their website 2 times within a two week period. I never heard anything back. I then found a customer support email and emailed them on Nov 10. I received a response that due to the holiday season the mail may be slower to deliver the cashback card, but if I did not receive it by the beginning of December, to contact support again and they would look in to it further. I contacted support again on Nov 30th that I still had not received the cashback reward as advertised. I did not hear anything back from support so I emailed them again on Dec 5th and also Dec 7th. I still have not received a response and their ***** #was not helpful either. At this point I am reaching out for help from an outside regulatory resource since Bankrate.com benefited from me choosing one of their advertised lenders while promoting a cashback reward that was confirmed and not delivered. At this point in time, my position is that this is false advertising and bad business practice.

  Business response

  12/19/2022

  Hello,

  We'd like to apologize for the inconvenience and delayed delivery of your Cashback Rewards gift card. We're are working with our fulfillment partners to resolve the issue as quickly as possible. We'll follow up with you directly regarding this issue and the next steps.

  Warmest regards,

  Bankrate Customer Support

  Customer response

  12/26/2022

   
  Complaint: 18560234
  
  I am rejecting this response because:

  Bankrate responded via email with the following message, however, I have still not received a response back on the actual status of the rewards card or confirmation that it has actually been sent or will be on the way soon. I will not accept the response until this has been resolved completely:

  Dec 19th: Hi ****, thank you for your patience as we've continued to work with our fulfillment partner on getting your gift card sent out.
   
  To give you some insight, your card was on our November list which we sent to our fulfillment partner on 11/9. Our fulfillment partner was delayed in processing that order until 12/1. That reward card should have been mailed out the following week at the latest, and we are waiting for a response from our fulfillment partner confirming that the card was indeed mailed out.
   
  Once we have confirmation that your gift card is on the way, we'll be sure to let you know. We understand the frustration that comes from such a delay, and we apologize for any inconvenience and the delayed communication regarding this issue. Please don't hesitate to let us know if you have any additional questions or concerns.
   
  Thank you,
  Bankrate Customer Support

   

  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/12/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Just like another complaint about cash back. Did required steps over 3 months ago and a ****************** stated he was checking with fulfillment over a month ago and no one cares to answer back.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩