Reviews

This profile includes reviews for Marriott Vacations Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Marriott Vacations Worldwide has 44 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Marriott Vacations Worldwide

  P O Box 690549 Orlando, FL 32821

• 

  Marriott Vacations Worldwide

  500 East Fairway lane Galloway, NJ 08205

• 

  Vistana Resort

  400 Garden City Plaza, Garden City, NY 11530

• 

  Marriott Vacations Worldwide

  33 W 37th St New York, NY 10018-6201

• 

  Marriott Vacations Worldwide

  3200 N Ocean Dr Riviera Beach, FL 33404-3215

Review Details

• Review fromTHANARAT K

  Date: 09/30/2025

  1 star
  We purchased a Marriott ************* timeshare in ********* in October 2018 under extremely deceptive circumstances. During what was supposed to be a brief presentation, we were held for over two hours by salesman "Mo" who threatened us with penalty fees when we tried to leave after explaining we couldn't afford a timeshare. Under this high-pressure coercion, we felt forced to sign up for the cheapest option just to escape.We were rushed through over 50 pages of paperwork with only brief explanations from the loan officer, never given proper time to review the terms, and were not informed of any cancellation period. The sales presentation showed us luxurious room replicas and led us to believe this was a resale-worthy real estate investment, when in reality the contract contained no resale provisions.From November 2018 through July 2025, we paid $29,252.34 in principal and interest plus $11,066.87 in annual maintenance fees, property taxes, and club dues. For over $40,000 in payments, we were only able to take 5 short trips totaling 2-5 nights each, proving the promised value was completely ******** seniors aged 60 and 65 at the time of purchase, we were specifically targeted and exploited through predatory sales tactics. The misleading information, undisclosed terms, and high-pressure environment constitute clear deceptive business practices. We strongly advise others to avoid Marriott ************* timeshare presentations entirely, as they use manipulative tactics to trap customers in financially devastating contracts with little to no actual value delivered.

  Marriott Vacations Worldwide

  Date: 10/01/2025

  We are truly sorry to hear of Mr. ************ dissatisfaction with his purchase of 2000 Marriott ************* Points. Our goal is to get our Owners on vacation enjoying their purchase on a regular basis and we are sorry this is not the case for Mr. *********** While our sales presentations are designed to be informative and engaging, we understand that each guests experience is unique. We would like to gently remind Mr. ********** that there is never an obligation to purchase during these presentations The documents that are signed at the point of sale are meant to not only legally describe the purchase but also function as confirmation that all disclosures were made and there is an understating of the sale. We encourage him to contact our ************** Team at ************* in order to gain a thorough understanding of how to maximize his points.

• Review fromAdan E

  Date: 09/22/2025

  1 star
  A Warning to Future Victims of Marriott ************* I am writing this review as a desperate warning after falling victim to the most predatory sales tactics I have ever experienced. In July 2022, while staying at Marriott Beach Place Towers in ***************, we were approached with promises of "comping part of our vacation stay" if we attended a "short presentation." What followed was four hours of high-pressure manipulation that has cost us over $20,000 and countless sleepless nights. Sales representative ****** ******* never once used the word "timeshare." Instead, they painted pictures of flexible travel, elite benefits, and a "smart investment that gains value over time." They claimed this was a limited time offer following COVID and insisted we would lose the opportunity if we didn't purchase that day. Under relentless pressure, we crumbled and were rushed through electronic signing without proper explanation of terms. The promises were all lies. Their website is impossibly difficult to navigate, with no availability for our desired dates even when booking months in advance. Customer service calls go unanswered, and their claims about reselling unused weeks led to us being scammed out of an additional $2,100 by a third-party company. Despite spending over $20,000 on down payments, mortgage payments, and annual fees, we have received exactly zero nights of travel. We were never told about rescission rights, never informed this was a mortgage, and never warned about rising fees or that our children could inherit this debt. The contract documents were placed on a USB drive we couldn't even access. This "vacation club" has caused nothing but financial strain, emotional frustration, and ongoing anxiety. Please learn from our mistake and avoid any Marriott ************* presentation at all costs. Don't let them ruin your financial future like they ruined ours.

  Marriott Vacations Worldwide

  Date: 09/23/2025

  We are so sorry to learn of Mr. ********* dissatisfaction with his purchase of Marriott ************* Points. Marriott Vacations Worldwide, **** has been delivering branded vacation products and services for more than 40 years and take pride in how we market, sell, and deliver vacation ownership. The Marriott ************* Destinations Exchange Program has been designed to provide a flexible, easy to use, points-based enhancement for vacation ownership travel. Benefits of the program include a choice of any Marriott ************* Resorts, check-in any day of the week, any season of the year, single night to a multi-week vacation, and accommodation size from a studio to a 3-bedroom townhouse. Owners can schedule vacations using one of four exciting vacation options including the Cruises, Hotels, and More, banking vacation club points from the current year balance to be used next year, borrow ************* Points from the next years balance and add to the current year, or use vacation club points for reservations. Transactions can be accomplished by calling a Vacation Ownership Advisor or visiting the owners ********** disclosed in the purchase agreement, owners sign their understanding and acknowledgement that the salespersons representing the seller in connection with your contract do not have authority to make any statements, promises or representations in conflict with or in addition to the information contained in the contract. We would love the opportunity to assist Mr. ******* in utilizing his points and getting on vacation and encourage him to reach out to our ************** Team at ************* where he can speak to an advisor who can walk him through the booking process and website and assist him in maximizing his points value.

• Review fromCarter B

  Date: 09/17/2025

  1 star
  As a registered nurse who values honesty and ethical practices in all aspects of life, I feel compelled to share my devastating experience with Marriott ************** Over nearly a decade, my wife and I were systematically deceived through high-pressure sales tactics and outright lies. We were promised that what we purchased was a "real estate investment". My wife and I were told maintenance fees wouldn't compound (they skyrocketed to $6,000 annually) and they assured us that we could generate rental income and that resorts were "owners only" - all completely false. During three separate presentations lasting ***** hours each, we were manipulated into spending $38,000 on a product that delivered none of its promises. The most egregious violation occurred in 2022 when they deliberately withheld our contract until after the rescission period expired, denying us our legal right to cancel. Despite over 100 booking attempts, we couldn't secure reservations at desired destinations yet found non-owners staying at the same "exclusive" resorts through *******. When I suffered a heart attack in 2024 mounting medical bills created financial hardship. *** coldly offered only foreclosure as an option. Their predatory practices specifically target healthcare professionals and other hardworking families, exploiting our trust and dedication. As someone who took an oath to "do no harm," I'm appalled by their systematic deception and complete lack of corporate integrity.

  Marriott Vacations Worldwide

  Date: 09/19/2025

  We are so sorry to hear about the health issues Mr. ***** has experienced and hope that he is doing well. We will reach out to Mr ***** independently with the options available to him. Thank you

• Review fromStephanie S

  Date: 09/12/2025

  1 star
  We are trying to exit the program after purchasing in 2008. Our account has been paid in full. We have submitted several requests online, made several phone calls spending hours on hold. With no response, and poor customer service. I only hear - be patient. But we have been patient waiting over a month for a response back on how to exit the program.

  Marriott Vacations Worldwide

  Date: 09/17/2025

  We are sorry to hear of the dissatisfaction Ms. ********** is experiencing. We are unable to locate an account with that name to provide updated information but would encourage her to reach out to our ************* Team by calling ************* or emailing *********************** Thank you

• Review fromMichelle I

  Date: 09/06/2025

  1 star
  We are BEYOND frustrated with Marriott Vacations. What we've been through has been a nightmare. We've been trying to work with them, but they refuse to do anything but threaten to foreclose on our account if we don't ****** all started with their high-pressure sales pitch. They kept us there for over 4.5 hours, asking personal questions and preying on what we said we wantedadults-only, all-inclusive vacations and trips to *****. But when we asked for a minute to think about it, their entire demeanor changed! We were told it was "now or never," and we were so exhausted and pressured that we just caved and signed. They rushed us through the paperwork so fast we couldn't even read it, and the flash drive with our documents was incompatible with our computers. Then, we found out we can't travel when or where we want. There are only two mediocre adults-only, all-inclusive resorts and there arent any properties in *****. The entire pitch was a lie. The reality is nothing like what was promised to ***** continue, we tried to get a deed-in-lieu to end this. They were the ones that offered it, only to end up with their finance department saying we don't even qualify because we have a loan. Almost immediately after, they sent a foreclosure statement. They are refusing to work with us, and to make things even worse, they've suspended all of our Marriott Bonvoy points. This is a cruel, predatory tactic, and were telling you now, DO NOT sign anything with this company!

  Marriott Vacations Worldwide

  Date: 09/08/2025

  We are so sorry to learn of your dissatisfaction with your purchase of Marriott ************* Points. Unfortunately, we cannot offer any kind of exit program for accounts that have an open loan but would like to provide you with the contact information for the team that might be better able to guide you through this process. Please contact the foreclosure Team at *************. Thank you

  Marriott Vacations Worldwide

  Date: 09/09/2025

  We are so sorry to learn of your dissatisfaction with your purchase of Marriott ************* Points. Unfortunately, we cannot offer any kind of exit program for accounts that have an open loan but would like to provide you with the contact information for the team that might be better able to guide you through this process. Please contact the foreclosure Team at *************. Thank you

• Review fromDavid W

  Date: 09/05/2025

  1 star
  have been a Marriott/Vistana ************* owner for over 15 years, and my experience has been nothing short of frustrating and disappointing. My wife and I purchased this timeshare many years ago, and despite spending a significant amount of money on it, we rarely, if ever, used it. Now, after my wifes recent passing, I can no longer afford this on my own and simply want to cancel. Unfortunately, that has proven to be an impossible task.I have followed Marriotts instructions to the letter, submitting FOUR separate cancellation requests through their online exit system as directed by their staff. Yet, no one has gotten back to me. *** also called their representatives multiple times, only to be told conflicting stories. One representative claimed my request was under review by the exit team, while another told me my request hadnt even been received. How is it possible for a company of this size to have such a disorganized and unresponsive process?This entire ordeal has been exhausting and disheartening. After years of ownership and payments, I feel completely abandoned by Marriott. Its clear that either their departments dont communicate with each other, or they simply dont care about their customers once theyve taken your money.I would strongly advise anyone considering a Marriott timeshare to think twice. The lack of transparency, accountability, and customer service is appalling. Save yourself the headache and avoid getting involved with Marriott *************. Be awareonce youre in, it seems impossible to get out.

  Marriott Vacations Worldwide

  Date: 09/10/2025

  We are so sorry that you are experiencing issues with your ownership and our ************* Team. The correct number to call is ************* for *************. They will be able to tell you your exit options.

• Review fromV. V.

  Date: 08/28/2025

  1 star
  We have had a very frustrating experience with Vistana and feel completely misled. Despite reaching out multiple times to resolve our concerns, we are consistently told, "We can't cancel your ownership until it's paid off." Why would we want to pay for something we were misinformed about?We purchased a Westin Nanea ownership in 2018, and it has been nothing but a regret since. When we inquired about exiting the ownership, the only options presented were to pay off the loan in full (plus ongoing maintenance fees) and then pay an additional administrative fee for a deed-back process, or to default on the loan, which would severely damage our credit. These limited options are extremely disappointing for customers who feel they were misled from the ************ make matters worse, while Vistana acknowledges our dissatisfaction, their responses focus on encouraging us to use the ownership for vacations instead of addressing the core issue. This approach fails to resolve the concerns of customers seeking a fair resolution.We no longer want an ownership we feel was sold to us under misleading terms. Vistanas lack of flexibility and unwillingness to address legitimate concerns have left us extremely dissatisfied. If you are considering working with Vistana, we recommend thinking carefully. This has been a deeply frustrating experience, and we hope others can avoid going through the same ordeal.

  Marriott Vacations Worldwide

  Date: 08/29/2025

  We are sorry to hear that you are unhappy with your 2018 purchase. Our goal is to get each owner on vacation making the most out of their purchase and we are sorry this is not the case here. Unfortunately, we cannot offer an exit program on contracts with an open loan. As a mortgage bank, we have a fiduciary responsibility to manage collections in a fair and consistent manner and it is simply not possible to cancel a binding real estate agreement of this kind. You do have the option to list your property for resale on the open market for a price that you deem fair and reasonable. The process is similar to selling a home or any other form of real estate. We also encourage you to contact ************** to gain a thorough understanding of how you can maximize your ownership.

  V. V.

  Date: 09/15/2025

  We appreciate your response but we are not interested in the hassle of selling it. If there's a good chance of it selling, we are happy to sign it over to you and let you profit from it's sale.

• Review fromKathleen P

  Date: 08/27/2025

  1 star
  I am writing this review to warn others about my devastating experience with Marriott ************** What was promised as a "valuable investment in lifelong vacations" turned into eight years of financial heartbreak and broken promises.We were pressured into signing a 56-page contract in under 10 minutes - an absurd timeframe that prevented us from understanding what we were truly committing to. Had we been given proper time to review the terms, we would have walked away immediately.The reality never matched their presentation. The confusing point system caused our paid-for vacation points to expire unused, essentially stealing our money. Despite paying approximately $19,000 over eight years, I could only manage to take ONE single trip. My repeated attempts to book ************, *******, were unsuccessful for months, even when booking a year in advance.When my spouse developed ******************************, I contacted *** about buying back our points. They refused, citing COVID. After my spouse passed away two years ago, I tried again only to be told Marriott no longer does buybacks. When I researched the resale market, I was devastated to discover similar timeshares selling for as little as $1 - our supposed "investment" was worthless.This wasn't an investment - it was a financial burden filled with deception and omissions. Marriott ************* preys on people's dreams of family vacations while delivering nothing but broken promises and financial loss. Don't make the same mistake I did. Stay far away from this company.

  Marriott Vacations Worldwide

  Date: 08/29/2025

  We are so sorry to hear of the passing of Ms. ******** husband and of the experiences she has had so far with her purchase of Marriott ************* Points. Ms. ****** is correct in that we do not currently offer any exit program for any contracts with an open loan so the options are limited. We encourage Ms ****** to use her purchase to her advantage and contact our ************** team to better understand how to maximize what she owns. As a reminder, Owners are also able to rent out reservations made using their ownership interests, so long as they remain within the reservation procedures and this may be a better way to offset the Maintenance Fees. We are sorry that we cannot offer an exit option at this point but would be happy to assist Ms. ****** use her purchase should she want to learn how flexile the points can be. Thank you

• Review fromLisa R

  Date: 08/21/2025

  1 star
  My partner and I purchased a Marriott ************* timeshare in 2019 at *******************, after being promised a complimentary stay. What followed was an aggressive, high-pressure sales presentation with multiple representatives, including **** *****, who pushed us to make an immediate decision using my Marriott credit card. The sales team promised easy booking flexibility for cruises, international destinations, and themed resorts, claimed renting would be simple and profitable, presented it as a "legacy investment" for our children, and promised an "easy-to-use" booking system. Critically, maintenance fees were either minimized or completely omitted from the discussion. The reality after 6 years has been starkly different. Despite a $60,000+ investment, we've only secured 2 vacations totaling 6 nights. LET THAT SINK IN!!! Availability is consistently poor even during off-peak seasons, and the booking system/app is slow, unintuitive, and unreliable. We often pay out-of-pocket for ****** or hotels at equal or less cost than our annual maintenance fees. Our experiences have been equally disappointing - one Hawaii room reeked of marijuana while traveling with children, and a *************** was under construction, creating a noisy, uncomfortable stay. As a same-sex couple with one partner over 60 at purchase, we feel we were specifically targeted. The sales process exploited our trust, and the ongoing maintenance fees have become a financial burden given our inability to effectively use the points system. I warn others to beware of high-pressure sales tactics and ensure ALL fees are clearly disclosed upfront. The reality of ownership is vastly different from what's presented during sales presentations. This experience has been one of persistent frustration and unmet expectations. Marriott's reputation for quality doesn't extend to their vacation club operations.

  Marriott Vacations Worldwide

  Date: 08/25/2025

  We are sorry to hear that Ms. **** is frustrated with her purchase of Marriott ************* Points. This is not the experience we want any of our owners to have and we would like to help Ms. **** maximize what she owns in order for her to truly enjoy the benefits. The Marriott ************* Destinations Exchange Program has been designed to provide a flexible, easy to use, points-based enhancement for vacation ownership travel. Benefits of the program include a choice of any Marriott ************* Resorts, check-in any day of the week, any season of the year, single night to a multi-week vacation, and accommodation size from a studio to a 3-bedroom townhouse. Owners can schedule vacations using one of four exciting vacation options including the Cruises, Hotels, and More, banking vacation club points from the current year balance to be used next year, borrow ************* Points from the next years balance and add to the current year, or use vacation club points for reservations. Transactions can be accomplished by calling a Vacation Ownership Advisor or visiting the owners website.

• Review fromJ. B.

  Date: 08/06/2025

  1 star
  I deeply regret my experience with Sheraton and their timeshare program. Since purchasing in 2015, *** faced constant pressure to upgrade, misleading promises, and poor customer service. Despite attending presentations under duress and repeatedly expressing my desire to cancel, I was coerced into additional purchases, including a ************************************ use effectively. The properties are outdated, availability is terrible, and the booking process is an absolute nightmare. Ive spent more money on alternative vacation rentals because the timeshare is rarely available when needed. The financial strain from excessive fees and payments has been overwhelming, especially after losing my mother and struggling through the pandemic. When I reached out to their office for help canceling my contract, I received a generic response from ******* **********, offering zero solutions. Instead, she simply reminded me of the terms of my contract and my "bonus options," which I cant even use due to the impossible booking process. Her response was dismissive and did not address the financial and emotional burden this timeshare has caused me. After nearly a decade of frustration, I am stuck with a timeshare that brings no value and drains my finances. I would strongly advise others to avoid Sheraton and their timeshare programs at all costs. This has been one of the worst decisions Ive ever made.

  Marriott Vacations Worldwide

  Date: 08/07/2025

  Thank you for taking the time to share your experience. We want to acknowledge the frustration and hardship youve described as it's clear that your journey with the Sheraton Flex program has not met your expectations, and we are truly sorry for any emotional and financial strain this has caused you. These are not the experiences we want any of our owners to have, and we regret that your interactions with our team did not provide the support or resolution you were seeking.While we understand you may not have been provided with the answers you were hoping for, we must reiterate that we are unable to cancel a recorded contract with an active mortgage loan. This is a legal constraint, not a reflection of our willingness to help but we must abide by the terms and conditions of the purchase . That said, we want to ensure you are not left without options or support.If you would like help using or understanding how to maximize the value of your purchase, we are more than happy to assist and encourage you to contact our ************** Team who can provide the guidance necessary to get you on vacation and truly understand the value of your Ownership.

  J. B.

  Date: 08/25/2025

  Greetings! We hope that you are having a great day! If there are options, please post them here publicly. Every time I reach out to you directly, Im told you cannot help until I pay the full $84,000. Only then can I GIVE it back to you, with no refund.

  J. B.

  Date: 09/30/2025

  How are you saying this is a "legal constraint" when there are other people online that claim you have let them out of their ownership. It seems like you are giving preferential treatment. How is any of this fair. I am just asking you to close my account!!!!

  J. B.

  Date: 10/27/2025

  How are you saying this is a "legal constraint" when there are other people online that claim you have let them out of their ownership. It seems like you are giving preferential treatment. How is any of this fair. I am just asking you to close my account!!!!I have not heard back since my previous email.