Reviews

This profile includes reviews for Marriott Vacations Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marriott Vacations Worldwide

  P O Box 690549 Orlando, FL 32821

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  Marriott Vacations Worldwide

  500 East Fairway lane Galloway, NJ 08205

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  Vistana Resort

  400 Garden City Plaza, Garden City, NY 11530

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  Marriott Vacations Worldwide

  33 W 37th St New York, NY 10018-6201

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  Marriott Vacations Worldwide

  3200 N Ocean Dr Riviera Beach, FL 33404-3215

Review Details

• Review fromPatricia W

  Date: 11/21/2025

  1 star
  We are writing to request the immediate cancellation of our timeshare contract with Marriott ************** due to financial hardship and concerns regarding fraudulent practices. My husband, *****, and I are experiencing severe financial distress. I am nearing disability and will soon leave my job, while *****, a federal employee, faces potential job loss. Should this occur, we would likely need to file for bankruptcy. We have been unable to use our timeshare for the past five years due to my health and our financial insecurity. While we enjoyed past trips, we consistently felt pressured to purchase additional points at presentations, which we believe are mandatory for vacationing. Currently, we receive no benefit from the timeshare. Our financial situation makes it impossible to afford the timeshare or its annual maintenance fees for an asset we cannot use.

  Marriott Vacations Worldwide

  Date: 11/25/2025

  We understand the seriousness of your concerns and the financial and health challenges you are facing. We regret the circumstances that have led to your request for contract cancellation and appreciate the time youve taken to share your situation. As previously discussed with our corporate executive manager, your account currently has an outstanding loan balance. Unfortunately, this prevents us from offering an exit option through Marriott ************** as we must uphold consistent standards for all owners. We did share that you have the ability to sell your ownership independently on the open market, though we understand this may not provide the financial outcome you are seeking.

• Review fromCheryl C

  Date: 11/21/2025

  1 star
  We contacted ******************* on multiple occasions to discuss the problems we had with our Ka'anapali Beach ownership. A man named Hutch told us that he suggested 'walking away' from it and letting it foreclose. This is completely unacceptable and a total failure on ************ end to take not an ounce of accountability for the circumstances. We did everything with in reason to work with *** ,but they just refuse to show a shred of empathy towards the difficult personal situation my husband and I are in. Even though we did our part to pay it off and be responsible owners, ***** and their workers like Hutch insist on keeping us in a timeshare contract we can't use! My husband can't travel anymore, but what does ***** care? They'll take money from seniors for a service we can't use any day of the week without an ounce of shame or guilt ! The BBB needs to be made aware of these folks, and other potential customers need to know how indifferent they'll be if your circumstances ever changes.****** C

  Marriott Vacations Worldwide

  Date: 11/24/2025

  We are sorry to learn if your dissatisfaction with the response you have received from *** regarding your Hyatt Vacation Ownership purchase. The information explained to you however is correct as unfortunately we have no exit program for this account. The options that were explained to you are valid and should you have any further questions, you can contact *** ************** at *************. Thank you.

• Review fromJoe and Ronda H

  Date: 11/20/2025

  1 star
  DO NOT BUY a timeshare from Marriott! We regret our purchase immensely. We were lured in with false promises: "maintenance fees will never go up" and it's a "great investment" for "Beautiful dream vacations whenever we wanted." We even opened a Bonvoy Credit Card to earn points, falling for the high-pressure sales pitch. The reality? It's impossible to book a good time unless you book a year out, and finding consecutive days is a struggle. Now we're trapped.For nine months, we've desperately tried to resolve this with Marriott's Customer Advocacy and ******************* but they were entirely unhelpful. They ***eatedly told us we cannot rescind our purchase and must settle our account in full. Our sales *** disappeared. Shockingly, they even suggested we stop paying and face foreclosure a devastating option!We've tried filing complaints with the **************************, but Marriott ignored them completely, compounding our frustration. We're loyal Marriott customers who expected better than this appalling lack of support and a financially devastating solution. We simply want to relinquish our ownership and return the timeshare to Marriott and be done with Marriott ************* forever. They need to work with us to find a mutually agreeable solution, not just tell us to ruin our credit. AVOID MARRIOTT!

  Marriott Vacations Worldwide

  Date: 11/24/2025

  Thank you for the opportunity to respond to Mr. ************ concerns. We are sorry to hear of his dissatisfaction with trying to exit his timeshare purchase of ********************* Points. We would also like to acknowledge that a response was submitted with the ************************** on Oct 1st ******* explained to Mr. *********** unfortunately, we currently do not have an exit option available for contracts that have an open loan. As a mortgage bank we have a fiduciary responsibility to treat all account delinquencies the same. This is the reason we cannot deviate from the normal collections cycle for any owner regardless of their tenure as an owner or personal circumstances. Marriott ************* Points interests are considered to be a form of deeded real estate and they have a mortgage note associated with them. If Mr. ********** is unable to pay the note, then his account will fall into the loss mitigation process, concluding with foreclosure. The foreclosure process typically begins once the loan is 150 to 180 days delinquent and can take up to one year to finalize. Our financial services department will send you notices along the way to inform you where you are in the collections cycle.Alternatively, Mr. ********** has the option to list the club points on the open market. Additionally, while the documentation clearly states that the purchase was intended for personal vacation use and not as an investment opportunity or business venture, many owners do choose to rent out their ownership independently as a way to help offset or cover their annual maintenance fees. However, at this time, we must respectfully decline the request to cancel the contract due to the open loan. Thank you

• Review fromJane S

  Date: 11/18/2025

  1 star
  I am filing this complaint because Marriotthas refused to allow me to voluntarily surrender my ownership, instead choosing to initiate punitive foreclosure proceedings. Despite my good-faith efforts to execute a responsible deed-back and prevent further financial strain, the company has deliberately opted for the hostile route of credit damage rather than accepting the property back. I have explained life changing events (husband's illness and subsequent death, my impending retirement on a fixed salary, my daughter's need for a kidney transplant) to financial services and even to Customer Advocacy. Instead of advocating for the customer, I got the canned response of pay up or face foreclosure. This demonstrates a profoundly anti-consumer business model, and I consider it unacceptable that funds continue to be demanded under these circumstances. I assure you that I will make no further payments, and I will actively ensure that all potential buyers and consumer agencies are fully aware of your companys unethical and predatory conduct. I anticipate being counted among your former customers soon.

  Marriott Vacations Worldwide

  Date: 11/20/2025

  Thank you for reaching out and sharing your situation. Im truly sorry to hear about the challenges youre facing.Your mortgage is a legally binding, simple-interest loan, and currently there are no programs that allow a deed-back while a balance remains. Our records indicate your accounts are now in foreclosure status. At this point, you will need to contact First American at ************ for further assistance.Please note, a deed-back is not guaranteed even if the mortgage is paid in full. However, once your mortgage is satisfied, you may contact our ************* team, who can provide alternative methods and additional options for relinquishing ownership.Thank you again for reaching out.

• Review fromRachel P

  Date: 11/17/2025

  1 star
  I am a current Marriott ************* owner and I cannot get in contact with anyone to answer questions about my membership. The only people that answer the phone are the people that are responsible for collecting money. I've called and email my previous two salespeople as well as called the local office--no one answers the phone or call you back. During the sales presentation, they sell you a dream about customer service, but after you buy you are completely ghosted. I am not satisfied with the customer service and wouldn't recommend any buy this membership.

  Marriott Vacations Worldwide

  Date: 11/19/2025

  Thank you for sharing your concerns with us Ms ***** and we apologize for any miscommunication or frustration experienced in trying to reach us. If you have general questions about your Ownership, we encourage you to reach out to ****************** at *************. Alternatively, you can contact MVW Customer Advocacy Team who would be happy to answer any questions you have at *************. Thank you

• Review fromSB

  Date: 11/12/2025

  1 star
  **Warning**My husband and I are attempting to exit our final 2 Marriott ************* timeshare contracts. We have successfully canceled four other paid-off contracts, but we are being blocked from canceling the last two due to an error on our part: we banked the points associated with these contracts.Despite our clear intent to permanently exit the timeshare and our willingness to immediately reverse the banked points, Marriott ************* is refusing to allow the reversal. Their policy states that because the points are banked, we are now locked into the contract until the next anniversary date, which means we must wait until September 2026 to request cancellation.This policy is incredibly rigid and feels punitive. We are happy to forfeit the banked points, as our only goal is to completely wash our hands of this timeshare commitment. Having to wait another full year because of an error we are willing to correct is an unreasonable barrier to exiting the contract. During a time when many are suffering financially to stay afloat And the number of years we were loyal to the Marriott brand, they should support our decision and assist with this. Warning to Others: Be absolutely forewarned: do not bank any points if you are contemplating exiting your contract. This action will be used to trap you in the agreement for an extended period, even if you have no intention of using the points.We wish Marriott ************* would allow us to reverse the banked points immediately so we can proceed with the final cancellation of our contracts now, rather than waiting until September 2026. Just wanted others to beware that this is happening.

  Marriott Vacations Worldwide

  Date: 11/17/2025

  Thank you for sharing your experience and feedback. We understand how important flexibility and clarity are when managing your ownership, and we regret that our current policy regarding banked points has caused frustration. The restriction you mentioned is in place to ensure consistency in how points are managed across all contracts, but we recognize that this can feel limiting when your goal is to exit your ownership. While we are unable to reverse banked points once they have been processed, we appreciate your loyalty over the years and your willingness to forfeit those points. Your comments have been shared with our leadership team for review as we continually evaluate ways to improve our processes. If you would like, we can connect you with a senior representative to discuss any alternative options that may help you move forward sooner.

  SB

  Date: 12/01/2025

  Yes i need alternative options as we are unable to pay rising upcoming fees.

  SB

  Date: 12/02/2025

  Please provide alternative options since fees are unaffordable.

• Review fromJeff L

  Date: 11/11/2025

  1 star
  We were intentionally misled to close the sale. Had we known the truth, we never would have purchased. What started as fond memories has been tarnished by deceptive practices. Potential buyers should demand all promises in writing and research thoroughly beforeWe were intentionally misled to close the sale. Had we known the truth, we never would have purchased. What started as fond memories has been tarnished by deceptive practices. Potential buyers should demand all promises in writing and research thoroughly beforeWe were intentionally misled to close the sale. Had we known the truth, we never would have purchased. What started as fond memories has been tarnished by deceptive practices. Potential buyers should demand all promises in writing and research thoroughly beforeWe were intentionally misled to close the sale. Had we known the truth, we never would have purchased. What started as fond memories has been tarnished by deceptive practices. Potential buyers should demand all promises in writing and research thoroughly beforeWe were intentionally misled to close the sale. Had we known the truth, we never would have purchased. What started as fond memories has been tarnished by deceptive practices. Potential buyers should demand all promises in writing and research thoroughly beforeWe were intentionally misled to close the sale. Had we known the truth, we never would have purchased. What started as fond memories has been tarnished by deceptive practices. Potential buyers should demand all promises in writing and research thoroughly beforeWe were intentionally misled to close the sale. Had we known the truth, we never would have purchased. What started as fond memories has been tarnished by deceptive practices. Potential buyers should demand all promises in writing and research thoroughly before

  Marriott Vacations Worldwide

  Date: 11/13/2025

  We are sorry to learn of Mr. ***** dissatisfaction. We are unable to tell from this review what exactly Mr. **** is concerned about and request that he contact ************** at *************. Thank you

• Review fromJose F

  Date: 10/30/2025

  1 star
  Biggest Financial Mistake - Deceptive Sales Practices My partner and I were approached at the **** Zoo booth offering a "free" Hawaii stay if we attended a presentation. That decision has become our biggest regret and a complete financial nightmare. After initially declining, we went back because the salesperson told us ******************* would show up as "property ownership" on our credit report and help us when applying for apartments. This was a complete lie. As young professionals just starting out, we trusted this advice and signed based on false information. The problems kept piling up. Every "owner update" was advertised as one hour but turned into 2-4 hour high-pressure sales marathons trying to sell us more points. The website is nearly impossible to navigate - when we asked for help, they'd only demonstrate on guest profiles and refused to let us practice on our actual accounts, so we still can't figure out how to use what we paid for. The worst part? We were told maintenance fees would be $1,296 every other year. The actual bill came to $2,592 - literally double. We had saved for the lower amount and were blindsided. Even more shocking, nobody mentioned our future children would inherit this obligation and maintenance fees whether they want it or not. We feel completely scammed. From the zoo booth to every meeting after, we received misleading information and false promises. This has caused tremendous financial stress, and we can't even use the system properly. Do yourself a favor - avoid Hyatt timeshare presentations at all costs. That "free" vacation will trap you in debt for life.

  Marriott Vacations Worldwide

  Date: 11/03/2025

  Thank you for taking the time to share your experience. Were genuinely sorry to hear that your ownership journey has not met your expectations. At Vistana Signature Experiences, we strive to provide clear and transparent information during every step of the ownership process, and we regret that you feel this was not your experience. Ownership in the Vistana Signature Collection is a long-term commitment that comes with both privileges and responsibilities. We encourage all prospective owners to thoroughly review the ownership documents, including the Public Offering Statement and Purchase Agreement, which outline key details such as maintenance fees, reservation procedures, and inheritance policies. These documents are provided during the sales process to ensure informed decision-making.

  Marriott Vacations Worldwide

  Date: 11/03/2025

  Thank you for taking the time to share your experience. Were genuinely sorry to hear that your ownership journey has not met your expectations. At Vistana Signature Experiences, we strive to provide clear and transparent information during every step of the ownership process, and we regret that you feel this was not your experience. Ownership in the Vistana Signature Collection is a long-term commitment that comes with both privileges and responsibilities. We encourage all prospective owners to thoroughly review the ownership documents, including the Public Offering Statement and Purchase Agreement, which outline key details such as maintenance fees, reservation procedures, and inheritance policies. These documents are provided during the sales process to ensure informed decision-making.

• Review fromMelissa T

  Date: 10/16/2025

  1 star
  A Cautionary Tale: Marriott ************* Ownership Gone Wrong After purchasing a Marriott ************* timeshare in 2018, I must warn others about the deceptive practices and financial burden this investment has become. During a 90-minute presentation at ************ in **** Desert that stretched nearly five hours, we were subjected to relentless sales pressure from multiple representatives. Despite declining several offers, we were bombarded with new incentives and false promises that this was a sound investment guaranteed to appreciate. The sales staff assured us our points would increase to $18 per point, making our $44,000 purchase worth $72,000claims that have proven completely false. Most damaging was their complete silence on maintenance fees. Our original $2,180 annual fee has skyrocketed to over $4,200, with increases of 10-12% yearly. At this rate, fees will exceed $10,000 annually within yearsa financial burden that was never disclosed. Our ownership experience has been uniformly disappointing. Initial paperwork was mishandled and sent to the wrong room, compromising our personal information. Hotel accommodations were substandard, including a room with a non-draining bathtub. "Update meetings" promised support but delivered only aggressive upselling. When seeking guidance on effective ownership, my husband was insulted rather than assisted. We've struggled to book vacations and resorted to using points for golf, car rentals, and airline feesdefeating the purpose of ownership. Despite repeated requests, Marriott has refused to repurchase our points, even at $4-5 per point. The bottom line: Marriott's sales tactics rely on misleading promises about investment value, deliberate non-disclosure of fee escalation, and refusal to provide exit strategies. If you're considering Marriott *************, understand that the financial obligations far exceed initial promises. This was not the investment we were sold.

  Marriott Vacations Worldwide

  Date: 10/20/2025

  We are so sorry that Ms. ****** has not had the greatest experience using her purchase of ******** points. It appears as though Ms. ****** is working with our Customer Advocacy Team on an exit strategy so we wish her well and thank her for being a valued Owner with Marriott Vacations Worldwide.

• Review fromHenry B

  Date: 10/01/2025

  1 star
  My wife and I have been Marriott ************* owners for several years, and our experience has been marked by consistent misrepresentation, high-pressure tactics, and steadily declining service quality. We were never properly informed that maintenance fees would increase annually at alarming rates, creating an unexpected financial burden. The sales team pushed us to purchase additional points to reach "Chairman level," promising guaranteed reservations and upgrades, but even at this highest tier, we struggled to book desired properties despite planning 13 months ahead. We later discovered that full inventory isn't available during the premium booking window, making our expensive upgrade meaningless. Service quality has deteriorated significantly. Daily housekeeping became weekly "tidy" service, and during our June 2025 stay at ******* Villas, there were no cleaning services at all - we had to exchange dirty towels one-for-one for clean ones. Sales presentations were particularly problematic, with dismissive treatment when we declined purchases and misleading information about inheritance (children must assume mounting maintenance fees) and resale options (Marriott's "right of first refusal" makes selling nearly impossible). The combination of deceptive practices, escalating costs, and diminished value has made ownership untenable. We strongly advise potential buyers to thoroughly research alternatives before committing to any ********* purchase with this company.

  Marriott Vacations Worldwide

  Date: 10/03/2025

  We are so sorry to hear that Mr. ********** is dissatisfied with his purchase of MVC Points. While our sales presentations are designed to be informative and engaging, we understand that each guests experience is unique. We would like to ****** remind him that there is never an obligation to purchase during these presentations. Additionally, for all purchases, we provide a 10-day rescission period, during which buyers may cancel their agreement and receive a full refund of any funds paid. This policy is in place to ensure that our owners feel confident and comfortable with their decision. If Mr. ********** has a loan that is paid off. he may be eligible for an exit program and we encourage him to contact exit services at ************* to learn more.