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Business Profile

Property Management

Lemonjuice Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife, *************************, and I purchased a timeshare share at Mountain View Resort, in *******, **. We find promises made at the time of sale have not been kept, in particular, the quality and availability of the unit and the amenities are insufficient. We have been unable to trade our unit for other vacations. We have been unable to sell, gift, or rent the unit. We initiated a conversation with *********************** at Mountain View, in March, 2023, informing her we wish to forfeit the unit, cancel the contract, and return the unit to Mountain View Resort. **************** explained the property was being transferred to another company. Subsequently, we discovered the company is Lemon Juice Solutions. We initiated a conversation with ********************************* with Lemon Juice Solutions.As of the filing of this complaint, we have made multiple attempts to resolve this matter. Several times, phone calls from us have not been returned. Several times, we have been told a resolution cannot occur until Lemon Juice Solutions transfers the Mountain View database to a Lemon Juice computer system. Deadlines for the database transfer were suggested by ******************. Those deadlines have not been met. The matter remains unresolved.

    Business Response

    Date: 03/26/2024

    Good Morning,

    ****************** has called  several times about relinquishing his timeshare.  *********** had to meet with the board to discuss their plans going forward with the timeshare. There was a board meeting and it was decided that the ***************** would take back deeds for owners that want to give it back at to the ***************** at cost of $295.00. ****************** was asked to call back after the meeting, which all owners were invited to attend, for the boards decision.  

    ****************** did not call me back since the meeting.  The ***************** would be happy to take his deed back and not charge his the legal fees of $295.00.  He has been very patient with the Association and we understand his concerns.  

    Please have ****************** call me and I will go over the process with him. Thank you.

     

    *********************************

    Regional Vice President ****** Operations

    ************

Lemonjuice Solutions is NOT a BBB Accredited Business.

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