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Business Profile

Spa

Affinity Med Spa & Wellness Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a package on October 31st 2024 that gave me a facial and then another facial at a discounted price. I tried to make appointments but they have little availability. I went in to redeem the facial I paid for but the hydrofacial machine wasnt working. They offered me another free facial for my inconvenience. I tried multiple times to call and schedule my now two facials that I have credit for and they never would respond to my calls. The phone would be disconnected. I Instagram DMed them in case I have the wrong phone number and they responded, but again the phone number they gave me wasnt in service. At this point I just wanted the half of the money I deposited in October of 2024, and I didnt even want the free facial they were offering because of how unreliable they are. I wrote a negative review on ****** to get their attention, they never responded. Based on other reviews, it turns out they apparently closed their business down and there are other customers like me who have prepaid services that were never rendered.

  • Initial Complaint

    Date:09/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a prepaid package of three (3) BBL + PRF treatments from Affinity *************** (******************************************* location). I received only one session (Aug 15, 2025). My next session was scheduled for Sept 12, 2025.On Sept 9, I received an automated text message from the spa stating my appointment was cancelled due to the clinics closure. Since then:Phones disconnected (constant beep tone).The office physically closed each day from Sept 9 onward (my fianc checked daily; the clinic was locked, computers unplugged, with notes left by other clients).A staff member at a sister location (**********, **) confirmed ******* had closed, but no direct notice was sent to me.Despite the closure, I continued receiving automated text reminders that my Sept 12 appointment was confirmed.Affinity posted on Instagram/******** as late as Sept 3 encouraging clients to book now, only six days before announcing closure.On Sept 12, I personally went to the clinic. Another prepaid client was outside waiting for her 9:30 a.m. appointment. She said she had only received a confirmation text that morning, not the closure notice. She was shocked when I showed her mine. She confirmed she also prepaid, and I advised her to call her credit card company to dispute.The business has not provided refunds or any communication. I prepaid for three sessions and only received one. I am requesting a refund for the two unused sessions.I have submitted a dispute with ********** (the financing company), and I am filing this complaint to document the deceptive and abrupt closure.

Affinity Med Spa & Wellness Center is NOT a BBB Accredited Business.

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