Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have contacted our property manager about the issue and they never come or they make up that it is our issue. the smell from the sink is rancid and we cant wash any dishes for a whole 2 months because it keeps leaking and its clogged. the dishwasher is also filling with water. it took them a year to fix our leaking boiler and it could have exploded

  

  Business Response

  Date: 02/24/2025

  Good ************ Morales 

  We fully undrestand the cruciality of having a properly functioning sink and we do apologize for any inconvenience this may have caused . In fact we are fully aware of the matter and we are actively working on it , we do believe that you have already seen plumbing companies in the complex apartment back to 2/6 whom were trying to identify the main source of these reccuring clogs . We are looking for more permanent solutions to resolve this matter and that is why it is taking a bit longer than usual . 
  

  We do apologize for the delay and we will update you soon 

   

  Thank you for your undrestanding  

   

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb. 8th , 2024 $1942 The apartment is supposed to commit to a habitable space for tenants and provide maintenance. I have been going through so much trouble with this business to get some assistance on a serious water leak in the unit ceiling. I have tried various of ways to contact the company and they have sent maintenance out, but nothing had been done for the leak. I mildew keeps reoccurring due to the leak and it is causing ***** issues and basically ruined majority of our belongings. I need to evacuate immediately before its too late. Communicate to the secretary is like talking to a brick wall.

  

  Business Response

  Date: 01/15/2025

  Good Morning
  In response to Ms. ****** s complaint [ ID #********] , We would like to clarify the following : 
  Like in any multi-family property , plumbing leaks from upstairs units to downstairs occur often , there have been two occurrences of this problem. 
  
  The first occurrence was reported by the tenant on the late evening of Dec 28th 2024  , the issue was promptly addressed by fixing the source of the leak on the morning of Dec 30th 2024 , which means that the issue has been addressed within less than 24 business hours during holidays .
  The second occurrence was reported by the tenant  on  the late evening of January 8th 2025 and was taken care of by fixing the source of the leak  and the walls / ceiling damage of Ms. ****** s  unit respectively  on the morning of January 9th 2025 and the morning of January 10th 2025 and several other cosmetic repairs were completed afterwards . As of today s date no current damages are present in Ms. ****** s property  , that means that the problem was taken care of as fast as humanly possible . I am attaching some pictures as  tangible proof that the matter has been taken care of . 
  Additionally , I would like to draw your attention to the fact that everything is recorded in writing through the resident center where all maintenance requests are submitted , as well as to the fact that we hold all invoices , pictures and testimonies sustaining our actions . 
  All the above being considered , and taking into account that per the section ***** of the tenant Landlord Florida law , security deposits refunds are only to be processed once the lease is up and that the problem has been resolved , we believe that this complaint is baseless and stands no legitimacy . 
  
  

  

  Business Response

  Date: 01/15/2025

  Good Morning
  In response to Ms. ****** s complaint [ ID #********] , We would like to clarify the following : 
  Like in any multi-family property , plumbing leaks from upstairs units to downstairs occur often , there have been two occurrences of this problem. 
  
  The first occurrence was reported by the tenant on the late evening of Dec 28th 2024  , the issue was promptly addressed by fixing the source of the leak on the morning of Dec 30th 2024 , which means that the issue has been addressed within less than 24 business hours during holidays .
  The second occurrence was reported by the tenant  on  the late evening of January 8th 2025 and was taken care of by fixing the source of the leak  and the walls / ceiling damage of Ms. ****** s  unit respectively  on the morning of January 9th 2025 and the morning of January 10th 2025 and several other cosmetic repairs were completed afterwards . As of today s date no current damages are present in Ms. ****** s property  , that means that the problem was taken care of as fast as humanly possible . I am attaching some pictures as  tangible proof that the matter has been taken care of . 
  Additionally , I would like to draw your attention to the fact that everything is recorded in writing through the resident center where all maintenance requests are submitted , as well as to the fact that we hold all invoices , pictures and testimonies sustaining our actions . 
  All the above being considered , and taking into account that per the section ***** of the tenant Landlord Florida law , security deposits refunds are only to be processed once the lease is up and that the problem has been resolved , we believe that this complaint is baseless and stands no legitimacy . 
  
  

• Initial Complaint

  Date:07/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refuse to give me my full Deposit. They state that the apartment wasn't clean and they had to make repairs when the apartment not only was given to us with mold and dirty walls and floors we had to clean before moving in. They are over charging for things that we had nothing to do with. The Ac cover was broken when we moved in. They charging $65 for toilet paper holder that wasn't even there when we moved in. All thr charges are lies.

  

  Business Response

  Date: 08/09/2024

  Thank you for allowing us the opportunity to provide our perspective on this matter. It is in fact of the utmost importance for our management company to ensure that both the landlord and the tenants' clients are treated fairly . 
  First and foremost , we would like to clarify that all of our potential  renters view the apartments prior to applying and signing any legally binding agreement accepting the premises in As-Is Condition , all our records shows no complaint whatsoever about the property at the move -in or its cleanness state which endorse the fact that the property was given to the tenants in a good ready to move in state . 
  Furthermore , We would like to clarify that the total amount claimed from the complainant's security deposit is $1,070, while the remaining $1,530 was returned to the tenants forwarding address. This contradicts the total disputed amount of $2,600 stated in the complaint, which is misleading and deceptive. It appears to be an attempt to misguide the reader away from the factual and truthful information.
  
  Please find below the breakdown of the $1,070 : 
  $300 : It is the mandatory minimum unit cleaning fee which is in fact disclosed and stipulated in the signed , executed lease agreement under the VACATING CLAUSE . 
  $600 : Upon vacating the premises , to our dismay and in contradiction to the complainant statement , the walls were left in a state of disrepair , the wall damages were including but not limited to : Mismatching paint , screws in walls , dirt stains , paint damage etc ,
  The pictures accompanying this response  will illustrate the difference in the location and nature of the wall damages compared to the damages the tenant is showing in the pictures illustrating her complaint . 
  As a matter of fact , the pictures shown in the complaint pertain to an isolated situation of a leak that took place during the tenancy  back to 1/30/2024 [ while the tenant moved in on 6/21/2023]    which was promptly fixed and all necessary treatments to the ceiling and walls has been undertaken - Attached a copy of the task through the system illustrating the situation and confirming that all repairs has been completed and showing the same ceiling newly constructed and freshly painted . 
  
  With this being said you can see the irrelevance of the pictures attached in the complaint to the security deposit claim 
  
  $170 : Upon conducting our move out inspection , several outlet were found with no plates , smoke detectors were found with no batteries , AC vent was found to be detached from the wall and toilet paper holder was fully removed from the wall leaving nothing but screws and wall damages  - to illustrate these damages , we have included several pictures to our response including pictures showing the pre-existing toilet paper holder . 
  We are confident that all our claims were made in good faith and in accordance with the tenant landlord Florida law and housing guidelines taking into account both the landlord and the tenants best interests . 
  We are available to provide any additional information or documents necessary to endorse our position in this complaint 
  Thank you again for the opportunity to express our point of view on this matter . 
  
  Note : Since the portal only allows 5 attachement , please find below a ****** photo link including all the pictures in question 
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