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      Country
          Country

          Find a Location

          Frank Gay Services, LLC has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Frank Gay Services, LLC

              6802 Stapoint Ct Winter Park, FL 32792-6674

              BBB Accredited Business
            • Frank Gay Services, LLC

              3763 Mercy Star Ct Orlando, FL 32808-4654

              BBB Accredited Business
            • Frank Gay Services, LLC

              320 US-441 Lady Lake, FL 32159

              BBB Accredited Business
            • Frank Gay Services, LLC

              6810 New Tampa Hwy Ste 200 Lakeland, FL 33815-3165

              BBB Accredited Business

            Business ProfileforFrank Gay Services, LLC

            Air Conditioning Contractor
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            Visa, MasterCard, American Express, Discover, Cash, Check This company is working with BBB to eliminate the number of complaints on file. BBB recommends that if you have any complaints or concerns, please contact the businesses office, at (407) 326-6729 ext. 1062 or [email protected] prior to contracting BBB.
            See all additional business information

            At-a-glance

            Customer Reviews

            3.92/5stars

            Average of 343 Customer Reviews

            Customer Complaints

            140 complaints closed in last 3 years

            57 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/18/2016

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Frank Gay Services, LLC has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Frank Gay Services, LLC

                6802 Stapoint Ct Winter Park, FL 32792-6674

                BBB Accredited Business
              • Frank Gay Services, LLC

                3763 Mercy Star Ct Orlando, FL 32808-4654

                BBB Accredited Business
              • Frank Gay Services, LLC

                320 US-441 Lady Lake, FL 32159

                BBB Accredited Business
              • Frank Gay Services, LLC

                6810 New Tampa Hwy Ste 200 Lakeland, FL 33815-3165

                BBB Accredited Business
              BBB File Opened:
              10/1/2004
              Years in Business:
              42
              Business Started:
              8/28/1981
              Business Started Locally:
              1/1/1987
              Business Incorporated:
              8/28/1981
              Accredited Since:
              11/18/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Vandy Vela, Customer Relations Manager
              • Scott Gaines, COO
              • Sarah Cannedy, Customer Relations Manager
              Contact Information

              Principal

              • Sarah Cannedy, Customer Relations Manager

              Customer Contact

              • Vandy Vela, Customer Relations Manager
              • Scott Gaines, COO
              • Kevin Johnson, Director of Marketing
              • Sarah Cannedy, Customer Relations Manager
              • Jackie Vargas
              Additional Contact Information

              Fax Numbers

              • (407) 532-3370
                Primary Fax

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              140 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/06/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              So, a had a tech come out to replace a shower valve. In doing so, he damaged our bath spigot. Frank Gay charged us 1100 dollars to fix the damage theyd done, never mind the 450 dollars of damage their faulty work caused to our downstairs neighbor.Weve been told were getting a refund, but its been 3 weeks, and whenever we call, the manager were trying to talk to *****, who is the one who can issue the refund, is magically in a meeting. Every time.Were out 1550 for faulty workmanship on their part, and theyre dodging our calls for several weeks.
              Read More

              Customer Reviews

              343 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Charles P

              1 star

              03/22/2024

              Frank Gay services has unreliable service scheduling for non-urgent issues. We simply wanted two old toilets replaced and indicated the exact new models we wanted. We were promised an appointment but the agent came without any information and told us to reschedule. We did that with a 2-hour window in two days. Servicemen were delayed several hours so we rescheduled. After waiting we called and were informed that there was a six hour delay such that all day would be consumed waiting for a basic service.

              Frank Gay Services, LLC Response

              03/25/2024

              *******, thank you for your feedback. We would like the opportunity to address your concerns. Our customer experience specialist will be reaching out to you.

              Local BBB

              BBB Serving Central Florida

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