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Business Profile

Insurance Agency

Dean Insurance Agency Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Jon H

    Date: 04/29/2024

    Jon H

    Date: 04/29/2024

    Quick response to questions, accurate answers. I've had no issues with this company.

    Dean Insurance Agency Inc

    Date: 04/30/2024

    Thank you so much I take personal pride in getting people taken care of. and keeping dogs with their families..

  • Amanda E

    Date: 01/07/2024

    Amanda E

    Date: 01/07/2024

    They cancelled my policy even though I had the payment, I will not leave my card unlocked though,and I called to make payment,was informed they ONLY take payments at 3 a.m. You can not make a payment any other way. I have had money taken twice from leaving my card unlocked, I sat up to wait til 3 a.m,and they tried to take pay.ent at 2:35,not 3,so how can I make a payment? I got cancelled and my support animals life is on the line. Very unprofessional and very sketchy. I wouldn't recommend this company if you value your dog,part of your family, life.

    Dean Insurance Agency Inc

    Date: 01/09/2024

    First the policy has not been cancelled it is pending cancellation.  Second I offtered to accept a check, or that she leave her credit card open for one hour between 2 and 3 AM.  She demands that I tell her  exact minute the payment will be pulled by the credit card company.    I do not control a huge credit card processing company and she has indicated that makes me sketchy.  
    She indicated that she had a debit card and that she had emailed me the information I never recieved that email.  I then gave her my cell phone so that she could call, at her convenience, and give me the debt card information.  She never called.  

    Now I am, accused of putting her dog in danger, she has called me names.  The bottom line is she purchased a canine liability policy and then locked her credit card.  Her demands have been unreasonable but I keep trying to find a solution and she keeps calling me shadey, unprofessional and skectchy.  I have responded to every email and call but.............. I would not recomend her as a client.

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