Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Hotel Reservation

Reservations.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Reviews

This profile includes reviews for Reservations.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Reservations.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3.15

    Average of 570 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • George H

      Date: 10/18/2025

      ***** was GREAT very patient and understanding wish all reservations were this easy.

      Reservations.com

      Date: 10/21/2025

      Greetings ******!

      Thank you for booking with Reservations.com. We are so glad that ***** was able to provide you with excellent service and ensure a smooth process!

      Kindly,

      ******* ******

    • Warren W

      Date: 10/18/2025

      Representative was not very enthusiastic. Did not find out about cancellation policy until I received confirmation.

      Reservations.com

      Date: 10/21/2025

      Greetings ******,

      Thank you for your feed back. We have provided this information to our team for further improvement. Should you have any additional questions regarding your reservation, please feel free to reach out to me. Thank you for booking with Reservations.com.

       

      Kindly,

      ******* ******

      ************************************************************

    • Sharon H

      Date: 10/17/2025

      He did a great job helping me get a reservation And speaks English perfectly. That is a big plus!

      Reservations.com

      Date: 10/21/2025

      Greetings ******,

      Thank you for booking with Reservations.com. We are glad to know your experience was a great one. We aim to keep your travel simple and stress-free!

      Kindly,

      ******* ******

    • Gregg W

      Date: 10/16/2025

      The booking agent did a wonderful job spoke very clearly and understanding

      Reservations.com

      Date: 10/21/2025

      Greetings *****!

      Thank you for booking with Reservations.com. We are happy to know your experience went smoothly. We look forward to helping with your next trip.

       

      Kindly,

      ******* ******

    • Mary F.

      Date: 10/16/2025

      **** was very helpful to me on making my reservations. She was able to answer all of my questions with patience and courtesy. Thank you very much ****.

      Reservations.com

      Date: 10/21/2025

      Greetings ****!

       

      Thank you for booking with Reservations.com. We are happy that **** provided outstanding service, and we hope to assist you with your future travel needs.

       

      Kindly,

      ******* ******

    • Johnna P

      Date: 10/15/2025

      Misleading, lost ****** unable to cancel to get refund. ****. Confirmation number was legit however. ******. Do not use this third party.

      Reservations.com

      Date: 10/17/2025

      Greetings ******,

      I am happy to assist you. Please provide your itinerary number along with your email address to ******************************** Thank you and I look forward to assisting you.

      Kindly,
      ******* ******

    • Marcellus L

      Date: 10/15/2025

      Such a professional.. His concern and caring ways really made a difference.

      Reservations.com

      Date: 10/17/2025

      Greetings ****,

      Thank you for booking with Reservations.com. Your kind words are appreciated. We are always happy to assist you with your reservations.

       

      Kindly,

      ******* ******

    • Julie G

      Date: 10/15/2025

      This woman was a complete fraud and tried representing herself as the hotel. She lied to our face and charged us over $100 what the hotel was charging. This is a SCAM and Expedia should be held liable.

      Reservations.com

      Date: 10/17/2025

      Greetings *****,

      I am happy to assist you. Please provide your itinerary number along with your email address to ******************************** Thank you and I look forward to assisting you.

       

      Kindly,

      ******* ******

    • Tara M

      Date: 10/14/2025

      Very courteous & prompt. Took @ 2min to secure my room. Looking forward to my stay.

      Reservations.com

      Date: 10/15/2025

      Greetings ****!

       

      Thank you for booking with Reservations.com. We are so glad your reservation was a smooth one, and we look forward to assisting you again soon!

      Kindly,

      ******* ******

    • Gilbert S

      Date: 10/14/2025

      Reservations were made without any problems. Agent was patient and considerate.

      Reservations.com

      Date: 10/15/2025

      Greetings *******!

      Thank you for booking with Reservations.com. We are happy to know your experience went smoothly. We look forward to helping with your next trip.

       

      Kindly,

      ******* ******

    Reservations.com is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.