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Business Profile

Custom Home Builder

Lakeshore Development

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The home builder has a 12 month warranty on the home. I filed to have flooring and a kitchen cabinet to be repaired back in December, 2024. It has been 8 months, and they have not completed the work. My home warranty is up at the end of August, 2025.

    Business Response

    Date: 09/16/2025

    Dear BBB Representative, 
     
    We are writing in response to the complaint submitted by Mr. ****** ********* regarding his home built by Lakeshore Development. 
    Summary of the Issue: 
    Mr. ********* contacted our ******************* regarding with concerns with the finishes in his home, including vinyl plank flooring lifting, a scratched cabinet door, and appliance installation.
    Actions Taken: 
    Upon receiving the complaint, our Warranty Team, promptly reviewed the situation and coordinated with the relevant subcontractors and suppliers. 
    Repairs were scheduled and completed in coordination with Mr. ********** availability, including: 
    Replacement and adjustment of the cabinet door 
    Flooring repairs 
    Appliance service where required 
    Throughout the process, we maintained continuous communication with Mr. ********** keeping him informed of scheduling and completion status. 
    Any delays were due to subcontractor availability and Mr. ********** own schedule, and all issues were handled as a priority. 
    Outcome: 
    All reported issues have now been resolved to Mr. ********** satisfaction. He has confirmed that the repairs and replacements were completed successfully, and he is satisfied with the final outcome. 
    Conclusion: 
    Lakeshore Development takes all client concerns seriously and strives to address warranty claims promptly and professionally. We believe that this complaint has been fully resolved, and we appreciate your review of the matter. 
    Please feel free to contact us if any additional information or documentation is required. 
    Lakeshore Development 

Lakeshore Development is NOT a BBB Accredited Business.

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