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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/15/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I paid collections in July of 2022 while in *************. I see the balance is still showing.Collections has not reached back out to me.Please help me resolve this.I am honest and I know I paid the balance due as soon as I had a moment of clarity from abuse and torture while being covered and trafficked.Thank you *************************Business response
01/16/2024
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at ************.Initial Complaint
12/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm deeply troubled by the sharing of my nonpublic information with credit bureaus, leading to inaccuracies in my report. This has caused immense financial and emotional distress. Under 15 USC **** Section 602, I have the right to privacy. Additionally, 15 USC **** Section 604 A Section 2 prohibits furnishing accounts without my written instructions. Moreover, under 15 USC **** B, late treatment of payments on my account is prohibited.Please rectify these inaccuracies promptly to alleviate the distress caused. My account number is ************. I trust you'll address this matter in accordance with the law and ensure accurate reporting going forward.Business response
01/31/2024
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at ************.Initial Complaint
12/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Partners Federal Credit Union bank automatically deducted a payment from my bank account without my permission. Their reasoning was that it brought my account back from delinquency. That was the reasoning however they deducted all of my money which was going to go towards rent and they also gave me an overdraft fee. I understand their position but they are not authorized to do this! I contacted their branch manager and they worked with their department to resolve the matter. They told me they could do nothing about it because it brings the account back up from delinquency. Furthermore, they told me that they looked at the latest phone call they had on file which was November 22 and they said that that phone call did not address the issue. I have no idea what phone called I referring to but the phone call I had with an agent happened on November 28 and I told her I was going to make a $50 payment and she instead charged me $142 in addition to the $192. The $142 was unauthorized. Id like to see this matter resolved because under no circumstances are they supposed to be reasoning they can take money out of my account without my permission without authorization and without confirmation no one confirmed the amount to me not told me they would be taking any amount out.Business response
12/12/2023
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at ************.Business response
12/13/2023
A Partners ************** Representative spoke with *** to discuss her concerns and were able to agree on a plan going forward. If there are any additional questions, please contact us directly at ************. Thank you for your Membership.Initial Complaint
11/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress. Under 15 USC 1681 Section 602, I have the right to financial privacy, and I expect my information to remain confidential. Furthermore, 15 USC 1681 Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided. I have identified inaccuracies on my credit report from PARTNERS FCU, impacting my financial well-being. I request these inaccuracies be corrected promptly. Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances. For reference, my account details are as follows: Account Number: ************ I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information. Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns. Thank you for your immediate attention to this matter. Sincerely, ******* ******Business response
11/28/2023
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at *************Initial Complaint
09/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Partners was given a paper title for a loan and they have since lost it. Their solution is to have me pay for a replacement when they lost it. I am seeking the replacement of my documents.Business response
11/06/2023
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at ************.Customer response
11/18/2023
The buisness did not respond to resolve thisCustomer response
11/18/2023
Dear BBB. Partners made no effort to correct this and iys looking like you have sold your honor to themCustomer response
11/20/2023
The business has not contacted me as a result of the Better Business bureaus attempt to resolve in my earlier attempts to resolve personally before contacting the Better Business Bureau a less than professional customer service representative basically told me to go f myselfCustomer response
11/20/2023
The business has not contacted me as a result of the Better Business bureaus attempt to resolve in my earlier attempts to resolve personally before contacting the Better Business Bureau a less than professional customer service representative basically told me to go f myselfBusiness response
11/27/2023
The Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. After receiving the Member's recent response, we have since left a message to encourage the Member to contact a Partners representative at ************.Customer response
11/30/2023
Complaint: 20661285
I am rejecting this response because:canned response is inconsistent with buisnesses reply
Sincerely,
*****************Business response
12/05/2023
Partners reached out to **** to resolve his conflict that resulted in this BBB complaint. Partners is unable to comment on individual and specific account information due to online privacy guidelines.Please contact us at ************ for more information. Thank you.Customer response
12/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, despite partners having drug this out far longer than it should have taken and the lack of a sincere apology.
Sincerely,
*****************Initial Complaint
09/19/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been a member with PFCU for like the last 18-20 years and recently tried to get a personal loan for home repairs. I was approved online with all the terms and was notified that I would get the papers to sign within the next couple of business days. Nothing was emailed or verified so I called the next week to see when papers were coming and I was informed that the underwriter "threw out my loan" because I am a "financial risk." The CS rep was 1. confused why I wasn't notified and 2. said something about a collections I owed. I had a credit card opened when I filed for bankruptcy and didn't know that you couldn't pick and choose debts so it was filed in the suit. My bankruptcy when through and my debt to Partners was charged off 6 years ago. And that was the reason my loan was denied even though the letter they sent me a week later told me differently. So for six year, PFCU has been letting me back as normal never once informing me that I had this "bad mark" on my record that would make me basically unable to ever do anything business wise with them other than checking/savings. So I decided to switch banks. I got the new account and tried to close this account and I can close my checking but I "Not allowed to close my savings EVER" They didn't offer some way to rectify it since they cannot collect on the debt charged off but I can just ignore my savings forever. That was the literal answer I got. Just ignore your savings account and that's it; you are never allowed to close your account. Its the most ridiculous thing I've ever heard of! I want my Savings Closed properly and My $5 savings deposit.Business response
11/06/2023
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at *************Business response
12/12/2023
A representative from Partners has since been in contact with the Member to assist in closing her account. We appreciate your long-time membership and your patience in this matter.Customer response
12/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
***** ****** *****Initial Complaint
09/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have a line of credit with Partners Federal Credit Union, I kept them informed that I had got fired from my job with ****** and all my bills had got behind. I kept them informed and told them that I had been out of work for 6 1/2 months. And I just fine work and I was told by collections that I could pay whatever I was able to, so I made a 20.00 dollars payment on 09/16/2023. And then also on 09/16/2023 collections pulled another 69.50 dollars without reaching out. I tried to get it straighten out with Partners Federal Credit Union today September 16th, 2023 and was unsuccessful. They said it was in loan contract that they could do this, it was not disclosed to me. And now my car needed two tires that I can not purchased because of this. I'm literal ride on a donut tire. I was going to make another payment on the 29th to get caught up because I just start a new job. Partners customer service refused to let me talk to manager or supervisor stating none was there.Initial Complaint
08/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I saw an amount charged off on my credit report for $345. I called Partners and was told the debt was sold to **** **********. I paid the amount of $461 through **** *********** I have some concerns and confusion though. When a debt it sold to a debt collector, shouldn't the Partners account have been removed from my credit report and reflect as a collection from **** **********? Also why was the payment more than what reflected on my credit report? I would like to request that this account be removed from my credit report as the amount has been paid. I also believe I would have a better understanding of all this if my questions are answered. I would like to maintain communication through the BBB for proper tracking and recording of conversation. Thank you!Business response
08/22/2023
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at *************Initial Complaint
03/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Partners decided to close early, previous to this they have been less than helpful in resolving a financial matter. They are accusing me of threatening someone (which didnt happen) in order to justify closing my accounts.Business response
03/13/2023
Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at 800.948.6677.Customer response
03/16/2023
Complaint: ********
I am rejecting this response because: 1 if partners was willing to rectify this situation I wouldn't be on the BBB. 2 partners has made it abundantly clear that I am not to call them.
Sincerely,
**** ****Initial Complaint
06/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 6/6/2022 I was charged the first of FOUR overdraft fees on my bank account. My account never overdrafted and when I confronted the bank that say that a "pending charge" (that has still as of yet not cleared and does not show anywhere in my account) caused it. Yet my account (from my access) does not show that the account overdrafted at all, ever. Id like all four of those $29 fees refunded and the bank held accountable for their blatent theft.Business response
08/15/2022
Business Response /* (1000, 11, 2022/07/14) */ Thank you for submitting your concern. In order to fully understand this situation, the Credit Union's Member Service's leadership team reviewed the account history and notes to the specific issue cited in the BBB submission. Through our investigation process and after reviewing the phone calls, our records indicated that we followed the proper process and due to privacy concerns, our policy is to reach out to the member directly due to confidentiality and privacy. While we participate in the BBB program, we are limited in what personal information can be shared due to the possibility of unsecure access to the information. We encourage the Member to contact a Partners representative with any additional questions at 800.948.6677.
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Customer Complaints Summary
18 total complaints in the last 3 years.
9 complaints closed in the last 12 months.