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Business ProfileforScooter Direct
At-a-glance
Customer Complaints
3 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 11431 Challenger Ave, Odessa, FL 33556-3446
- BBB File Opened:
- 3/4/2004
- Years in Business:
- 20
- Business Started:
- 1/20/2004
- Date of New Ownership:
- 7/1/2008
- Business Incorporated:
- 1/28/2004
- Accredited Since:
- 8/17/2006
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 1313506 for this business, issued by Agency for Health Care Administration. The expiration date of this license is 2/14/2025.
These agencies may include:
Agency for Health Care Administration
2727 Mahan Dr
Tallahassee FL 32308
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Scooter Direct, LLC
- ScooterDirect.com
- Hours of Operation
Primary
- M:
- 9:00 AM - 6:00 PM
- T:
- 9:00 AM - 6:00 PM
- W:
- 9:00 AM - 6:00 PM
- Th:
- 9:00 AM - 6:00 PM
- F:
- 9:00 AM - 6:00 PM
- Business Management
- Mr. Russell Hawkins, President
- Contact Information
Principal
- Mr. Russell Hawkins, President
Customer Contact
- Mr. Russell Hawkins, President
- Ms. Barbara Hawkins, Managing Member
- Additional Contact Information
Fax Numbers
- (800) 648-7009Primary Fax
Phone Numbers
- (800) 987-6791Other Phone
- (800) 648-7009
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Christina G
03/21/2022
Scooter Direct Response
03/29/2022
Scooter Direct Return Policy is posted online: https://www.scooterdirect.com/returns/ - Shipping fees are non-refundable.
Customer was past the return timeframe but an exception was made because FedEx lost the freight and it was delayed arriving. We shipped another part overnight at our expense. We also reduced the restocking fee from 25% posted online to 20%. Customer confirmed the part arrived by their deadline.
Customer was told they did not need to return both parts as they were only charged for one.
Customer would not accept any resolution except a full refund including the shipping costs to and from the customer.
We apologize for any confusion on our part but we followed the posted policy.
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