Consumer Finance Companies
ISPCAbout
Important information
- Customer Complaint:ISPC requests and BBB recommends that if you have any complaints or concerns, please reach out personally to Kim Cross, ISPC's Customer Service Manager, at [email protected] or (800) 345-4772 ext. 1803 prior to filing a BBB complaint. Consumers can also submit their concerns at www.theISPC.com.
BBB has received complaints from customers believing that the business has filed a lien on their home, or alleging issues with the contractors who have sold the equipment. ISPC has informed BBB that the UCC-1 that ISPC files is NOT a lien against customers' real property, but rather a security interest in the equipment installed on the home for which a
balance remains owed. For assistance with or questions regarding the UCC, please contact Ms. Cross as detailed above.
Complaints relating to sales, installation, equipment performance, or post-sale responsiveness should be directed toward the contractor as ISPC is only the finance company and is not involved with the equipment sold and installed by the contractor.
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