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          Chews A Puppy Inc has 1 locations, listed below.

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            Business ProfileforChews A Puppy Inc

            Pet Shop

            Additional business information

            Additional Info:
            A review of complaints by BBB indicate a pattern of complaints. Specifically, consumers allege that they have purchased sick puppies that you sold them from a puppy mill. Consumers state that when they try to return puppies within the three days right of rescission period, request is denied, ignored or other fees are taking out of refund. Other consumers allege that you are not honoring warranties on sick puppies.
            On October 19, 2021 BBB submitted a written request to the company encouraging them to address the pattern of complaints. The business has not responded.
            See all additional business information

            At-a-glance

            Customer Reviews

            1.38/5stars

            Average of 16 Customer Reviews

            Customer Complaints

            18 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            9/18/2018
            Years in Business:
            6
            Business Started:
            6/9/2017
            Business Incorporated:
            6/9/2017
            Type of Entity:
            Corporation
            Contact Information

            Principal

            • Crystal Grastara, President

            Customer Contact

            • Crystal Grastara, President

            Customer Complaints

            18 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/01/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            1/31/2024 my husband went in to Chews a puppy to buy a gift for me. He asked for a toy/ miniature poodle and was given a miniature poodle to see. He was unaware there was a difference between the two. Not the biggest problem. It was evening by the time I was given the puppy. So the next day at opening we called to say we need to return. We expected some kind of fee but were told we needed to bring in $3000 in cash for administrative fees. What?!?! Now when he was in store he was told yeah youll have 14 days and so and so. Not at all what they said on the phone this morning 1/1/2024. He even asked if he could bring her back if there was any issues and was told yes. Not health but because it was a gift. Also we found others that paid much less for the same type of dog. How was he charged $7000 and another customer $3500 for a miniature poodle. They took advantage of a husband trying to surprise his wife. And charging 3000 for a return in cash only seems really unethical. And now seeing others reporting the same things I think we should pursue talking to a lawyer and maybe a class action lawsuit.

            Customer Reviews

            16 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Steven B.

            1 star

            03/15/2024

            This store is totally deceptive sales practices with fraudulences. My daughter and I were looking for a puppy Hypoallergenic. They showed us a puppy that my daughter had a large reaction to. They told us we should wash up, after lunch come back and they would show us another. Once the allergic reaction was gone we returned to the store, they brought out another puppy. This time there was only a small reaction on her mouth. The sales lady said that was due to the puppy chewing on the toys that a non hypoallergenic puppy had chewed on. She said if there was any problems that they had a return policy for a refund. With her telling us this we decided to purchase the puppy. My daughter had a little bit of a runny nose that evening. On 12/22/2023 she still had a runny nose and the eyes were watering. On 12/23/2023 her face and neck were swollen and she was having a difficulty breathing. We put the puppy in another room. On 12/24/2023, we call the store but they had closed early. The store was closed on Christmas day so an email was sent to the store letting them know that the puppy would need to be return. On 12/26/2023 we took the puppy in and they explained that for us to return the puppy they would need to pay them $1500.00 in CASH for them to credit us back. I spoke to them that was not what was told to us. By verbally stating that they have a return policy for a refund and not explaining their entire policy. The Puppy was then left with management and we called the ***********************. Two officers stated that they confirmed the store had the puppy and that we would not be in trouble for animal abandonment. They mislead us about this puppy being hypoallergenic but it is not. They mislead us on the return policy by verbally telling us only part of it without fully explaining The puppy was returned to the store at 12:45PM on 12/26/2023. We requested a refund based on our conversations that we had with the floor sales lead on 12/21/2023.So far no refund anything!

            Local BBB

            BBB Serving Central Florida

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