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Business Profile

Plasma Donation

Grifols Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plasma Donation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive never been here before or my wife. We came in after calling asking all the questions I had regarding donating for my first time. They told me the process should take 2-3 hours max. How if we have already waited more then 2 hours in the front already. It took more then 4 hours almost 5 hrs just to donate if I knew that would have never wasted so much time that made me late to pick up my son from school. Also there processing for new donors is a big joke it takes forever because not even your own workers know what to do. That brings up a huge factor this place has no staff at to help you out for anything. I had to ask for supervisor several times because **** came out that did nothing she was No help at all. Then finally ***** ******* came out and told me this and that which made nothing better or easier for myself. Extremely frustrated for being lied to plus wasting 5 hours of my day. Last time I come to this plasma center dont waste your time or day with this place. Since there staff and supervisor are rude and unprofessional.

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My last credit card statement from *******'s plasma off *********** in *********** was in September 2023 was told before I came up there that I would be a new Donor and I would get a $100 for the first 4 visits. Well l. donated yesterday and they've only paid me $50 I called repeatedly for the last 2 days left countless voicemaelse and nobody has followed up with me so now I'm taking this to Better Business Bureau to see if I can get anything done and what is the next step on finding a complaint for false advertisement Also I'm going to download all the voicemails and phone calls that I have made trying to accomplish the $100 payment Plus proof of the voicemail that they told me I was new but we don't need that just because all you need is my credit card statement showing my last payment from them was in September of last year That would be 8 months I'm supposed to renew every 6.

  • Initial Complaint

    Date:03/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been permanently deferred from donating because of freedom of speech. I have never threatened or harmed anyone I got upset because last year on ***************************** I was to donate and the parade was going on, I watched it and was 5 minutes late for my appointment and they told me I had to reschedule for 2 hrs away when I drove from ************* to drive to ********** location. How can I be permanently deferred from freedom of speech that never threatened or offended any harm to anyone.

Grifols Plasma is NOT a BBB Accredited Business.

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