Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20, 2023, I purchased a 2023 Toyota Venza from Lipton Toyota. I paid approximately $43,000 for the vehicle, including a $2,000 deposit & interests under what I believed to be a fair and transparent financing agreement.On 1/20/2025, I was subjected to misleading and dishonest sales practices. ****** initially quoted me around $800/month at a 5.39% APR with my $2,000 deposit applied toward the cost of the vehicle. However, I later discovered that the deposit was added to the total cost instead of deducted, inflating the price. Furthermore, financial terms such as APR, total vehicle cost, taxes, registration, and fees were never disclosed & explained When I got home, I noticed the APR was changed to 8.06%, and key services like Toyota Care, warranty coverage, *** eligibility, and ************* differences were never explained. The vehicle was delivered & left to the parking lot without insurance,while the key was inside and the manufacturers window stickera federally mandated disclosurewas never provided despite my repeated requests.Between January and June 2023, I returned or contacted the dealership at least 8 times seeking clarity. I spoke with multiple staff including ****** ******, ******, ******* *******, and General Manager ******* Aliyet I received no resolution, instead being played. Later found out I had been charged for both GAP and GAP Plus, which was never disclosed.On June 1, 2023, I contacted Toyota SE Finance and learned that canceling the extended warranty did not lower my monthly payments as Lipton Toyota suggestedit was only applied toward the loan principal.This experience has caused me significant stress and financial confusion. Lipton Toyota has not made a good faith effort to resolve my concerns. I feel scammed, misled, and taken advantage of, especially regarding my $2,000 deposit and the lack of full financial transparency.I respectfully request the BBB to investigate this matter and assist in securing a resolution.

  Business Response

  Date: 06/23/2025

  Thank you for reaching out regarding your 2023 Toyota Venza purchase. After reviewing your file, Id like to clarify a few points:

  
  Your $2,000 deposit was included in the Purchase Order and properly applied toward the total.

  
  Your final APR is 6.24%, not 8.06%.

  
  GAP and other products can be canceled at any time, with refunds applied to your loan principal.

  Our Finance Director called her and went over the contract and PO with her over the phone  

  Customer Answer

  Date: 06/24/2025

  Subject: Re: Complaint ID ******** Disagreement with Business Response from Lipton Toyota
  
  Dear Lynedra G.,
  
  Thank you for your message and for providing Lipton Toyotas response regarding my complaint (ID *********.
  
  I have reviewed their response and I respectfully disagree with it.
  
  Their reply does not address or resolve the core concerns outlined in my original complaint, particularly:
  
  Misleading financial disclosures My $2,000 down payment was added to the total cost of the car rather than deducted as agreed. The dealership also failed to disclose the full cost of the car, APR changes, fees, or itemized breakdowns of charges.

  
  Lack of transparency and poor communication I was never provided a manufacturers window sticker, financial documentation, or full clarity regarding warranty options, GAP vs. GAP Plus charges, or the effect of canceling extended warranties.

  Repeated lack of follow-up or resolution Despite numerous in-person visits, phone calls, and communications over several months, I was referred from one employee to another with no answers or documentation ever provided. My concerns were not taken seriously, and no resolution was ever offered.
  
  This experience has been time-consuming, financially burdensome, and emotionally exhausting. I stand by my request for:
  
  A refund of my $2,000 down payment and any other misrepresented or unauthorized charges,

  Written documentation of the full breakdown of my deal (including monthly payment calculations, interest rate changes, warranty and GAP coverage details, and cancellation credits),

  Compensation for gas, time, and lost income related to my repeated attempts to resolve this issue.
  
  I respectfully request the BBB to continue its investigation and help facilitate a fair and just resolution.
  
  Please do not consider this matter resolved. I am happy to provide additional documentation upon request.
  
  Sincerely,
  **** ***
  
  

  Business Response

  Date: 07/08/2025

  The $2,000 deposit was included in the deal and used as a down paymentplease see the attached documentation.
  
  
  The customers final APR was 6.33%, not 8.06% as claimedalso supported by the attached contract. Additionally, the customer agreed to purchase both the warranty and ************** which were canceled upon their request as a courtesy.
  
  

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23455801
  
  I am rejecting this response because: Lipton Toyota was dishonest, lack of transparency & they never resolve my several issues with Venza transaction on 1/20/2025. Heres my response why I disagree with Lipton Toyota.

  I am writing in response to Lipton Toyotas claim that the $2,000 deposit was used as a down payment and that my final APR was 6.33%, not 8.06%, as well as their statement that I agreed to purchase both the warranty and ************** which were later canceled as a courtesy. I respectfully disagree with their explanation because the way this transaction was conducted felt misleading, dishonest, and pressuring. I believe I was taken advantage of.
  On my initial visit to Lipton Toyota to inquire about a hybrid SUV, I was introduced to a sales representative, *****, by *******. ***** showed me the Toyota Venza, but I immediately noticed that there was no Manufacturers Window Sticker on the vehiclethis was concerning and unusual for a new vehicle. I repeatedly asked about it, but my questions were ignored or deflected.

  Back inside the dealership, I was passed to ******, who began negotiating pricing with me. He aggressively asked what monthly payment I could afford. I told him $500. Both ****** and ****** responded that no new Venza would be available at that price, so we negotiated until I stated that my maximum budget was $750/month. ****** agreed to that payment, with a 5.39% APR over 60 months. He even wrote the terms downof which I have a copy.
  When asked about a down payment, I said $2,000. Based on the agreed monthly payment, I understood the total cost of the vehicle to be approximately $45,000. Despite asking again about the missing window sticker and total price, I was told that **** would review everything with me.

  When I met with ****, I was surprised and confused because he began renegotiating terms again, even though I had already finalized the monthly payment and loan details with ******. I reaffirmed that I was only comfortable with a $750 monthly payment, 60 months, and a 5.39% APR. The pressure and inconsistency from speaking with multiple people left me emotionally exhausted and mentally drained. I left the dealership that day in my original car, a ***** Insight, and decided not to proceed with the purchase due to serious concerns about their approach and lack of transparency.

  However, ******* and ***** later showed up at my residence and left the Toyota Venza in the parking lot without my consent. They left the keys inside the vehicle and departed. I did not answer their calls because I was reviewing the documents **** had given me, which revealed that the terms we had agreed upon were not honored.

  I was shocked to find:

  The APR was listed at 8.06%, not 5.39%.
  The monthly payment was $815, not the agreed $750.

  The loan term was not 60 months.

  My $2,000 down payment was added to the cost of the vehicle, not subtracted.

  The total vehicle price was never clearly disclosed, and there was no itemization of taxes, fees, or registration costs.

  The Manufacturers Window Sticker was never provided, despite repeated requests.

  Key programs and offers such as ToyotaCare, HOV, ************* details, and available warranties were never clearly explained.

  Despite multiple visits (at least five times) to the dealership seeking clarification and correction, I was constantly bounced between different employeesincluding ******* Mounir, and otherswithout resolution. I was never given a transparent breakdown of costs, proper explanation of fees, or honest communication regarding my financing terms.

  I feel that I was pressured into a deal through manipulation, lack of transparency, and deliberate confusion. I respectfully ask the Better Business Bureau to investigate this matter and help hold Lipton Toyota accountable for their unethical practices. I believe I was scammed, and I would like to see a fair resolution. Lipton Toyota charge me overprice of 3023 Venza . I can provide the price sent to me by *************** Toyota.. 

  Sincerely,

  
  **** M ***
  ************
  
  
  
  

  
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/31/2025, I left a $1,000 deposit at Lipton Toyota while considering the purchase of a vehicle. I later decided not to move forward with the purchase and requested a full refund, as there was no signed agreement or finalized deal.On 06/01/2025, I began calling the dealership to resolve the matter. I spoke with several people throughout the day, including sales staff and multiple finance managers. One finance manager was extremely rude and dismissive. I was told repeatedly that I needed to appear in person to receive my refund, which is not a legal requirement under Florida law.Despite being told I would receive an email confirming the refund that same day, no email ever came, and no refund was issued. In fact, the $1,000 charge went through and cleared my bank account.Since then, the dealership has stopped taking my calls or responding. I have made numerous attempts to reach someone, including the finance director, but have been ignored.Their behavior has been unprofessional, uncooperative, and deceptive. There was no documentation stating the deposit was nonrefundable, and I was not required to sign anything obligating me to complete the purchase. Their insistence that I appear in person to receive a refund is misleading and appears to violate the Florida Deceptive and Unfair Trade Practices Act (FDUTPA).I am requesting that BBB investigate this dealership for its failure to return my $1,000 deposit and its ongoing pattern of delay, deception, and refusal to cooperate.

  Business Response

  Date: 06/04/2025

  A full refund was issued back to the customers card on June ******. Please see attachment of refund receipt. 

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 22, 2025, I purchased a vehicle from Lipton Toyota. Since then, I have experienced multiple issues, including bald tires, worn brakes, and a recurring ignition problem. I have visited the dealership over three times, yet they only replaced one tire with a nail in it, despite all four needing replacement.The most pressing issue is the ignitionit struggles to start every time. I have recorded multiple videos showing the problem, yet the dealership insists they cannot find anything wrong. I even left the car with them for further inspection, but they still failed to diagnose or resolve the issue, leaving me without a solution.This problem was not disclosed at the time of sale and clearly existed while the vehicle was in the dealerships possession. Their failure to address it is unacceptable. I have remained patient, but I am now stuck with an unreliable car and no resolution. This situation is frustrating and a major inconvenience, and I expect the dealership to take full responsibility and provide a proper solution.

  Business Response

  Date: 03/28/2025

  Customer purchased a 2021 Camry on 2/22/25.  On 3/1, the vehicle came in stating that the left front tire was losing air. We inspected and found a nail in the sidewall.  The tire was not repairable and needed be replaced but the customer did not have road hazard coverage and declined to replace tire.  After speaking with the used car ****** they offered to cover the replacement of the tire.  On 3/6, they came in stating that the vehicle shakes when braking and that the vehicle is hard to start.  We resurfaced the front brake rotors, and the vibration is gone.  We could not duplicate a starting concern but checked the battery and it passed.  On 3/6, the vehicle came with a hard to start issue.  We were unable to duplicate the concern but ran a Health Check diagnostic, and it passed and there were no DTC codes present.  We checked the battery, and it passed.  We suggested leaving the vehicle overnight to check in the morning to see if we could duplicate the concern and diagnose further, but customer declined to leave the vehicle.  We have addressed every concern they have come in for, but we have not been able to duplicate/verify the starting concern.  If the starting concern continues, we recommend dropping off the vehicle for further diagnostics. 

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23126731
  
  I am rejecting this response because:

  On March 27th, I brought my vehicle to the dealership for the same recurring issue, yet I was once again informed that no problems were found. I dropped off the vehicle at 8:30 AM and left it there for the entire day, only to receive a call stating that no issues were detected after running a health check. As a customer, this response is frustrating and unhelpful.
  
  
  Despite providing video evidence of the issue, it was disregarded. I also reached out to the used car department and was advised to contact the service team. I sent emails to ****** ***** and **** but have yet to receive a response. Due to the lack of resolution, I had to escalate my concern to Toyota corporate for further assistance.
  
  
  If the issue cannot be resolved, I would appreciate a clear acknowledgment of that fact and a replacement vehicle so that I can move forward as a satisfied customer.
  Sincerely,
  
  Nehemie F

  Business Response

  Date: 03/28/2025

  Up until now, I have not received any email communication.  We have yet to duplicate and verify the concern, meaning that when your vehicle is here it starts up every time without an issue and without setting DTC codes.  We need time with the vehicle and more information on when it occurs... 

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23126731
  
  I am rejecting this response because:

  How much more time will you need with the vehicle? I rely on it for transportation while on foot, so I need to understand how Im expected to travel between locations in the meantime. If additional days are required, what alternative arrangements will be provided for my mobility? Also Ive emailed the following and was advised by salesman to!

  *********************************************************** - March 21st

  *********************************************************** - which emails me numerous times on discounts suddenly no response  March 21st

  and 

  *************************************************************** - I even left a message on March 22nd no call back. Corpotation of Toyota advised me to 

  
  Sincerely,
  
  Nehemie F

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from Lipton Toyota I got some sensors on the car I had a diagnostic test done I was advised that under the bumper seems like there was some damage done to the *********************************************************************************************************************************************** where the car was damaged and that is whats causing the alerts Im getting I called Lipton Toyota in *************** ******* to advise them that this is what was advised to me. The car was never in an accident previously before that and the outside of the car from the time I bought it has not been reflecting that any damage was on the car until that bumper wastaken off, so Lipton Toyota sold me a car that had damaged that they started to fix and they did not finish fix it not did they disclose to that that the car will have some little damage in the back if The car was not in an accident. I wouldnt have never known that the car the car had damage in the back bumper. I called Lipton Toyotaand I spoke to the sales manager and advise him that this is the issue that I just discovered there was no way that I wouldve that that was like that until now and he was very rude and said that Im assuming that they gave me a car that was damaged by just looking at the car I would not have know it was damaged on the outside unless the bumper was taken off I would like a complaint to be done on Lipton because they are selling people cars that was damaged whether is by transport and then not disclose it to the buyers . .This car was in the showroom when I got it the manager was very rude. Hes the sales manager for the used car department and he hung up on me and I would like to a complaint on them.

  Business Response

  Date: 03/20/2025

  The customer bought the car on 02/19/2022, with ***** Miles with Clean Car Fax, and the car has never been in an accident before. 
  
  
  Lipton Toyota is not responsible for any damages that happen after  
  
  
  Thanks  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23025862
  
  I am rejecting this response because: Although the car is reflecting never been in an accident before that does not mean while in transport it was not damaged and fix by Toyota because the damage was under the bumper and I would have never seen it if it was not for while driving in heavy rain some codes appear on my dash board and I took it to a shop and they advise me the bumper was damaged and took a picture to show me although the outside bumper is in good condition without damage I would not have known. My outside bumper is still in good condition. but i have this on the inside that is going to cost me about two thousand dollars or more to fix and calibrate for the codes go away. I love my car, and I was very happy with Lipton Toyota until I discovered this. I still think the company is a good company because they did treat me good but the person, I spoke with over the phone was just very rude and surely did not treat me like a customer and hung the phone up on me.

   

  
  Sincerely,
  
  ********* *********

  Business Response

  Date: 04/04/2025

  The blind spot Monitor was damaged Recent , if it was damaged when we had sold the vehicle , the warning light has been on .( check engine Light )  

  The light comes on when the damage happened , there is no damaged happened before car been sold.  Paint is clean too . 

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23025862
  
  I am rejecting this response because: No one drives my car but me I rarely drive the car I work from home and my car is parked in a garage I pay 50 dollars for. I dont have any children I think I would know if my car is damaged or not if it was I would also see it on the outside as well because it seems like it was a hard enough hit that it would reflect on the outside there is no damage to the outside bumper only the inside. That is definitely strange according to what your insinuating.
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:02/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 16, Toyota Corporate agreed to fix my marred paint on my 2024 Grand Highlander that was less than 2 weeks old, under the warranty. They reached out to Lipton Toyota in December and nobody has processed the approved paint correction and ceramic coating. The local detail shop will cost $1399 for paint correction and ceramic coating. If Lipton does not work this out with Corporate within the next week, I will retain an attorney and request the $1399 in damages plus attorneys fees and costs.

  Business Response

  Date: 02/24/2025

  Called and spoke with the customer regarding paint issue.  Paint correction will address the paint issue, we are just waiting on Toyota (headquarters) to confirm coverage of ceramic coating.

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently leased a car from this business / dealership. Contract says that our monthly payment is $300 a month on 18th of every ******** January they charged me $360 on January 8, then another $300 on January 15.This month, they charged me two payments of $300 on February 4.Ive called her customer service about 8 times and they keep saying their manager will give me a call back, but Im not hearing back.They keep saying the manager will give me a call back.Its been three weeks since we last spoke in January and I had to call them again today and they did not help me once again and just took my money.

  Business Response

  Date: 02/20/2025

  Hello  , 

   

  I called the customer , i advised her we don't take payment , she should call SOUTHEST TOYOTA FINANCE ,  i give her all the information and she will . 

   

  Thanks  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PURCHASED A 2022 TOYOTA COROLLA WITH CERO MILES FROM **************************** THE CAR HAS ABOUT ******* MILES AND IT IS SHOWING A MESSAGE ON THE DASHBOARD THAT BLOCKS (NOT SAFE) ALL INFORMATION WHEN DRIVING, "Engine Maintenance Required AND Visit Your Dealer. (SEE PICTURE ATTACHED). IN CASE OF A SERIOUS ACCIDENT TOYOTA IS LEGALLY LIABLE BECAUSE OF MANUFACTURING ISSUES.I TOOK THE CAR TO MY MECHANIC, RAN THE COMPUTER AND NO ERROR WAS RECEIVED ON THE RESULTS SCREEN, EVEN IF THE MAINTENANCE MESSAGE WAS STILL ON THE DASHBOARD.THE CAR IS LOOSING COOLANT DUE TO THIS MANUFACTURING PROBLEM, ENGINE MIGHT BRAKE AT SOME POINT, THERE IS A BANK LOAN STILL ATTACHED TO THE CAR THAT I PAY MONTHLY. I WENT TO TOYOTA LIPTON THIS MORNING (FEB 3) AT 8:30AM (RECALL APPOINTMENT) AND THEY SAID (****** ***** - ASSISTANT SERVICE MANAGER) THAT I HAD TO PAY IF I WANT THE COOLANT BYPASS VALVE FIXED.THIS TOYOTA COROLLA IS EXPERIENCING A MANUFACTURING PROBLEM THAT ONLY TOYOTA CAN RESOLVE. HERE IS A LINK ABOUT THE RECALL AND LAWSUIT: ***************************************************************************************************************************************** CAR VIN NUMBER: ***************** BLACK TOYOTA COROLLA 2022 SPORT EDITION (SE)THANKS

  Business Response

  Date: 02/03/2025

  As explained to the customer, this vehicle was ran through ********************** Service Lane and does not fall under the Customer Support Program for the coolant bypass valve or any other customer support program.  We explained that there would be a diagnostic fee to inspect vehicle for the message and for loss of coolant but customer declined and did not leave vehicle.    

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22891567
  
  I am rejecting this response because:

  As a manufacturing engineer, I can certainly say that Toyota is the only one with the only type of car computer scanners able to read the message error, nobody else can identify the issue.
  If the manufacturer is the only one to solve a car problem, then this company has created a monopoly at a global level  

  I will not pay for a diagnostic, this failure in the car system is happening not because of regular usage, it is happening  because the car is presenting a manufacturing defect.

  If Im involved in a car accident because of coolant lost/block engine brake on the highway, Toyota is automatically liable for not solving manufacturing issues.
  

  I want my car fixed
  

  I usually escalate this issues to court, just answer yes or no so I can proceed.

  Sincerely,
  
  ***** Daal

  ***********

  Business Response

  Date: 02/05/2025

  Call Toyota **************.  There is nothing that can be done at the dealership level.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22891567
  
  I am rejecting this response because:

  Toyota has to fixed my car

  The car is operating with a manufacturing defect, BOM has to be fixed at a manufacturing level, right?
  It is not so har to understand.

  If Toyota does not want to fix my car, who else can do it? Where can I go? Lol
  

  Looks like a market monopoly to keep money flowing in.

  What are my options out of Toyota? 

   

   

   

    

  
  Sincerely,
  
  ***** Daal

  Business Response

  Date: 02/05/2025

  I have provided the answers to all of your questions and provided documentation from Toyota.   Once again, there is nothing that this dealership or any other dealership can do to help you.  The only way is to seek assistance from Toyota, **************.  

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 16, 2024 $2995.89 Took car 8/5/24 car wasn't checked until 8/8/24. I rejected the ************* the car only to find it running loud and shaking which it wasn't doing. I drove it home & parked it. Called a mechanic to ash him about it and he agreed that it shouldn't cause that. Rental car, 8/13/24 complaining, asking them to undo whatever they've done. 8/14/24 had to agree to the injector replacement which I knew I didn't need but since I used my extended warranty there in the past I agreed to it. I was told they no longer accept outside warranty and it wouldn't cover that item anyway. 8/16/24 picked up car after repair was completed only to find the car still running hard and shaking. Told advisor who called the mechanic to come out. Mechanic takes car back in and ***** minutes comes out with car running smooth . I asked him what was wrong which he answered a cracked spark plug. I realized then that it was put in to get me to do the work. I only took my car because I noticed a little vibration when I take off and wanted it checked out before my wife went back cause school was out for summer. The car still does it. This isn't the 1st time but I felt that I would get better service at the dealership. They knew to use repairs that wouldn't be covered by a warranty and I fear how many older and others they've taken advantage of.

  Business Response

  Date: 11/01/2024

  The vehicle was first brought in on 8/5 with the concern "vibrates when driving".  We duplicated the concern and found several codes for misfires in two cylinders.  Through further diagnoses we determined that the misfires were caused by two fuel injectors that were partially clogged, possible due to contaminated fuel.  We recommended replacing all four injectors and the customer declined and took their vehicle.  On 8/14, they returned with the concern "check engine light on".  We scanned the codes and found the same misfire codes for the two cylinders, and again recommended replacing the injectors.  The customer then authorized the work and the repairs were performed.  Once completed, we had the customer road tested with the technician and verified that the vehicle was repaired.  Sometime later, after driving home, the customer returned with a vibration.  We inspected and found that one spark plug was cracked.  We don't know how the spark plug was cracked but we replaced it at no charge and the vehicle left without the check engine light being on and running smoothly.  All of our repairs come with a 1 year unlimited mileage warranty and if there is an issue due to the repairs, we performed it will be covered. 

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my 2024 Toyota Camry from the Toyota dealer on *****************. I also received auto insurance from them as well because we had sat there all day and could not find affordable insurance in budget due to the car note being ****** alone i told the guy over the financing department i could not afford expensive insurance and the car note. So, They decided on proving me with two separate temp policies one for 2 weeks or so another one for 30 days. I also have a copy of the insurance policy provided by them for the addition 30 days. I was reassured I'm good to go and was covered so i left the lot under the impression I have time to get insurance because they were aware of my financial situation and insisted, they were trying to work with me. After two months of having the car, I received a letter from Highway safety patrol saying Toyota has denied me for the coverage and I need to show proof of insurance using a different company from the of date purchase. My license is now suspending for failure to renew my registration. The issue is my registration does not need to be renewed until 03/25. Now I can't get insurance because my license is suspended for something that's invalid plus insurance is even more now. They were fully aware im a single mother and could not afford any hiccups with extras fees. Now i have to pay for insurance, reinstatement fee, the car note, rent and everything else. Is there anything anyone can do to help?

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part for a seatbelt for a 2008 ***** in October ************************************************************* The car was totaled in September 2023 so I no longer needed the part which I still have not heard anything about. I have requested a refund for the part and was assured I could get one but have not been issued a refund. Unfortunately the original receipt was lost in a fire but I was assured that my order could be looked up. No one has contacted me regarding the refund

  Business Response

  Date: 03/29/2024

  The part has been sitting on our shelf since November 2021... regardless of how long ago it was or that there is no receipt, we have reached out to the customer and will be issuing a refund.

  Customer Answer

  Date: 04/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************