We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Customizations

Carsponsors.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i signed up for a sponsorship with car ************ and payed for the ultimate membership and it charged me again. Not to blame the company i just forgot about it and i wanted to cancel it but couldn't. I want to CANCEL MY SUBSCRIPTION/SPONSORSHIP. ****!

    Business Response

    Date: 05/15/2025

    We have canceled this subscription. A quick email to us would have resulted in the cancelation of his account within hours. 

  • Initial Complaint

    Date:04/07/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was accepted as a sponsor by this "company". Bought the ultimate package and then out of no where my page just glitches out and I couldn't finishsking my account. I contacted them twice and no response. Paid 49 bucks. And they send no email after u buy it so u can log in easy..it's a scam. i will keep u guys posted if I get my refund

    Business Response

    Date: 04/08/2025

    We have been in constant communication with this member. He not only logged into his account, he submitted for a product and we approved his sponsorship and provided him all the details. He sent us an email on April 5th that he wanted to cancel and we canceled him the same day and gave him a full refund! On April 6th he said he reconsidered and no longer wants to cancel and wanted us to reactivate his account. We attempted to reactivate but his card was declined. There is nothing accurate about his complaint and I will be happy to send copies of the email threads in their entirety.

  • Initial Complaint

    Date:12/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an account with the hopes of getting sponsored for a car build but I guess they just needed the 14 dollars a month. I've heard nothing from them and they've even deactivate my account so I can't get in to cancel the 14 dollar a month payment. They are taking my money even though I'm not getting anything from the "program" I think it's just an elaborate scam that once they get enough money they buy parts and send out cheap small things to people they choose to make it seem legit. All I can say is I got scammed for 9 months and I want my money back!

    Business Response

    Date: 12/08/2024

    His email wasn't found because he paid for and signed up for his membership under the email address ***********************************, he was then emailing us from a different email *******************************. Our system identifies members by the email address they used to sign up so not sure how the problem logging in can be attributed to our company. Also, he could have canceled at any time without logging in, there is a contact us link right on our website to be used to send in  your notice of cancelation without the need to log in.

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for their car sponsorship VIP package. Never received the items that were ordered, and when I requested a refund I was told that I was past the time for a refund. This business is 100% a scam and these people should be held accountable!!!

    Business Response

    Date: 12/03/2024

    We are sorry to hear this report but Mr ****** was instructed to complete the order form for the product he wanted and he never did that. He has been refunded in full. 

  • Initial Complaint

    Date:11/14/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally subscribed to their website and the beginning of February. By the middle of March, I reached out to them about canceling my subscription with them through several emails. No one has reached out since then. I am very frustrated and seeking a refund for the amount of money I have paid since. Also, the money was directly transferred from my bank account to them each time a payment unnecessarily needed to be made. I am looking for a total of $360; $39 a month since trying to unsubscribe in March.

    Business Response

    Date: 11/14/2024

    We are sorry to hear this report. We looked through all communications and you sent us your notice of cancellation on Sept 11 and your subscription was canceled the same day. If you will send us a screenshot of an email that you sent us in March canceling your subscription we will be happy to refund those payments to you. 

    Customer Answer

    Date: 11/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a sponsorship today (7/14/2023) and I have found that, after signing up for a sponsorship, this company offers a subscription rather than a one time payment. I've sent an email asking for both a refund and the cancellation of whatever "account" I might have (no option to even make an account exists on their website). I hope both of these things occur, if not at least the latter, and that the company provides a more accurate indication of what exactly customers are paying money for.For proof of correspondence, I have a

    Business Response

    Date: 07/15/2024

    We have a 1 time payment option, he chose the subscription option. He sent us a cancelation email on Sunday night at 11:23pm and at 6:11 am Monday morning he was canceled. Here is a copy of his email

     

    ***************************** (white_chocolate) started the conversation
    From: ***************************** (white_chocolate) <*************************>
    Jul 14, 11:23pm
    Active
    ---- CONTACT US DETAILS ---

    *************************************
    Hi, I just signed up for your program, and I would like to cancel the subscription immediately. Please do not make any more charges other than the initial one, and if possible, I would like a full refund.
    *************************

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wasnt made aware this would be a reoccurring payment, I am losing money I need on a purchase I do not use, I would like my money back for the 2 months I have been charged, I have contacted them and no results.

    Business Response

    Date: 06/18/2024

    The attachment you provided literally says recurring payment. The only email we received from you was you ordering parts with your sponsorship. All you had to do is send us an email and we would have canceled your subscription. That has been done for you. There is no option for a refund. 

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered a sponsorship with car sponsors.com. I initially paid $39 for the first month and tried to cancel after that there was no way I can cancel. I sent the company various messages and they have taken $39 for the last 2 months out of my account every month. I have since talked to my credit card company the company corresponsors.com has not returned any of my emails or try to reach out to me. I would like a refund as the advertised I can cancel at any time yet have not canceled my account

    Business Response

    Date: 05/08/2024

    We have answered all of his emails and he has been refunded in full.

    Customer Answer

    Date: 05/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a tier for my Saab 9-3, but I never received anything in the mail from them nor any further emails about the sponsorship going through.

    Business Response

    Date: 05/01/2024

    Im sorry to hear this report but we have had no communication from them ordering a part.through their sponsorship - We have canceled their subscription. 

  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/18/2024 most recent transaction.I signed up for a sponsorship over a year ago only to find out the parts were sub par. I have attempted now for a year to cancel my account and they keep charging me. I've gone through the site, called them and e-mail. I don't use them anymore. I have accessed my account in so long I don't remember the information to log in any more. It's been $39 a month for 12 months. A total of $663 ************ is a scam, and they won't let you cancel.Do not do business with them!

    Business Response

    Date: 04/19/2024

    I am sorry to hear this but we have no email from him at all canceling. The last communication with this member was offering him a sponsorship on a ****** 4x4 part that he submitted. We have no phone line and as it states on our site all you need to do is email us and you will be canceled within 24 hours. I have canceled his subscription so this is now resolved. 

    Customer Answer

    Date: 04/24/2024

     
    Complaint: 21595885

    I am rejecting this response because:
    I deserve a refund. I had a different email that I don't have access to anymore. I did send multiple emails. I went through all of the process and never got a response from you. I at least want half of what was taken from me.


    Sincerely,

    *****************************

    Business Response

    Date: 04/25/2024

    Just to clarify - we dont stock or sell any parts - you told us what part you wanted to order. So for the email - even if you no longer have access to an email address we will and have records of every email we receive and we have no email from you at any other email address. We searched both your name and other identifying variables and found no email canceling. 

Carsponsors.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.