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Business Profile

Vacation Rentals

Naples Vacations LLC
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Naples Vacations violated their short term renal agreement with us by allowing pool contractors access to the property without notifying us ahead of time. We rented a vacation home from Naples Vacations located at *************************************************************************************************** from 1/27/24 - 2/2/24 The ACCESS clause of our short term rental agreement with Naples Vacations states we were were to be provided with 2 hours verbal notice for others to access the property during reasonable times for any purposes connected with the repair, improvement, care, and management of the Premises, including the showing of the residence to prospective Guests or buyers.On 2/1/2024, we returned from the beach on our last day of vacation, and found a pool construction team cutting travertine stone spewing dust all over the pool area, our towels, and bathing suits. When we reserved this house, Naples Vacations had us sign a short term rental agreement which clearly states we were to be notified about anyone needing access to the home during our stay. We were never notified about the pool company coming by to cut stone while we were at this home and this project could have been done the next day after we departed. The Naples Vacations manager ************************* claimed that neither he or the homeowner were aware of the pool construction happening that day despite the work order that was pending, and unfortunately this was a violation of the short term rental agreement. He offered us a refund, however we have received no such compensation to date.

    Business Response

    Date: 05/28/2024

    We came to an agreement for a $450 refund to compensate the guest for their inconvenience. The guest agreed to that amount (Please see email exchange attached) and the refund was sent and acknowledged to be received by the guest (See refund receipt and screenshot of acknowledgement. Feel free to reach out if you have any questions.

    ************************* - Naples Vacations LLC

    ************ (Cell)

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